Netbackup Policies list are not generating in GUI for a ID alone

[RaymT___]

Hello Guru's,

Need your advise and help how to move on this below issue, facing problem  opening the policies in GUI using one ID , same time if we use other ID's its working fine and taking long time to populate the policies in GUI cosole. 

Please help me.

Master = Solaris 10,

Media = AIX

All server & clients are in NB 7.5.0.6 version

Installed the java installer in a window remote machine, no changes done on the domain recently, all ID working fine (taking time) except one ID.

Snapshot here:

Any suggestion or option to fix this.

Thanks in advance.

[RiaanBadenhorst · Accepted solution]

Check the auth.conf file is setup correctly for this user.

http://www.symantec.com/docs/HOWTO33596

[RaymT___]

Hi Riaan,

Thanks for your help.

I have checked auth.conf. no changes on that.. Below is the format for all others are same.

<user ID> ADMIN=ALL JBP=ALL        #Added as per request

I have check other few passed related forum link, name resoultion and other connection are happening well. same server if i use other account its working but taking long time.

Any other inputs for me to check....

[RiaanBadenhorst]

Hi,

If you login to the jnbSA on the master using the affected user account, does it work there, or does it also show a blank?
 

[RaymT___]

Hi,

Sorry we don't have access to that GUI on Solaris master,  so coulnt check on that server. we are holding limted NB admin rights on master server putty.

[RiaanBadenhorst]

Hmmm, would have been a good troubleshooting step. Can't think of anything else now.

[RaymT___]

Hi,

Any advise on this. still the same issue facing for a single user.

Currently managing with other team member ID for BAU.

Thanks in advance.!

[Marianne]

You need SOMEONE with access to the master server to create and/or collect logs.

I cannot see any other way to troubleshoot.

[RaymT___]

Thanks Marianne...

Can you please tell me what kind logs need on this. if you share that would helpfull for me to check with them and try our best.

[RaymT___ · Accepted solution]

Hi All,

Finally the below helped me to get out from this issue.

On the Java Remote Administration Console machine edit the install_path\VERITAS\Java\setconf.bat as follows:

Modify this default setting.
SET NBJAVA_CORBA_DEFAULT_TIMEOUT=60

Change it to:
SET NBJAVA_CORBA_DEFAULT_TIMEOUT=300

After this setting is changed attempt to access the policies. Let the GUI run for a least 5 minutes.

- After changing the NBJAVA_CORBA_DEFAULT_TIMEOUT=300, was able to list the policy.

Thanks alot for all my Guru's.......