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Netbackup Push Install Failure (Windows)

AW365
Level 3

All

 

Environment

1 Windows 2008 R2 x64 Master server running Enterprise server 7.6.0.2

2 Windows 2008 R2 x64 Media servers running Enterprise Server 7.6.0.2

300+ Various flavours of Win 2003 and 2008 running various flavours of 6.X

 

I'm attemtping to do a push install from the media server to selected clients as a test, have tried a range of OSs, both 32 (from another 32 server) and 64 bit and a number of different starting Netbackup levels

 

So far none of these work.  I've logged a call and they checked the logs but so far no joy.  The install seems to fallover at the point at which it is querying the source location of the installation files.  According to the logs the file copy to the client does work, and running the preinstallation checks doesn't give up any issues.

I know there are additional firewall ports both windows and NB that need to be open but I thought we had done this.

Could someone please confirm which ports are needed to be open and if there are any other known issues with the Windows push install.

I did not that the push install temp directory is being created on the C: drive while the NB installation etc is on the D:

Below is a copy of the log

Thanks in advance

 

:(02/03/15 11:45:09)->Log Started: ID:1
1:(02/03/15 11:45:22)->Creating destination connection: APPS54, awilsonadmin
1:(02/03/15 11:45:22)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:22)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:23)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:23)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:26)->Querying remote drives...
1:(02/03/15 11:45:26)->Creating remote install directory...
1:(02/03/15 11:45:26)->Creating folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:45:26)->Creating process: cmd.exe /c md C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:45:28)->Creating share: BEW-59820E1306CD41A08591A1A45A4157D6, C:\BEW-59820E1306CD41A08591A1A45A4157D6, BEWPush Temporary Directory
1:(02/03/15 11:45:28)->Creating security descriptor...
1:(02/03/15 11:45:28)->Creating security DACL...
1:(02/03/15 11:45:28)->Establishing connection to network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6, ALLIANCE\awilsonadmin
1:(02/03/15 11:45:28)->Connection has been established: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Getting server information...
1:(02/03/15 11:46:38)->ERROR: Code(-2147417848): executing query: select * from Win32_OperatingSystem
1:(02/03/15 11:46:38)->Pushing files: C:\Users\AWILSO~1\AppData\Local\Temp\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.lst
1:(02/03/15 11:46:38)->Reading push files: C:\Users\AWILSO~1\AppData\Local\Temp\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.lst
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\Bkupinst.xsl, \temp\nbusetup\Bkupinst.xsl, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data1.cab, \temp\nbuSetup\data1.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data2.cab, \temp\nbuSetup\data2.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data3.cab, \temp\nbuSetup\data3.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\data4.cab, \temp\nbuSetup\data4.cab, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.resp, \temp\nbuSetup\NBUPush_ALLIANCE_APPS54.resp, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\setup.exe, \temp\nbuSetup\setup.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\strpimon.exe, \temp\nbuSetup\strpimon.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\VxLogServer.exe, \temp\nbuSetup\VxLogServer.exe, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\VxSetup.ini, \temp\nbuSetup\VxSetup.ini, 1
1:(02/03/15 11:46:38)->Adding push file: \NBStaging\PC_Clnt\x86\Symantec NetBackup Client.msi, \temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(02/03/15 11:46:38)->Pushing files...
1:(02/03/15 11:46:38)->Disconnecting from network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:38)->Disconnected from network resource: \\APPS54\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:38)->Deleting remote share...
1:(02/03/15 11:46:38)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:38)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:41)->Deleting remote share...
1:(02/03/15 11:46:41)->Deleting entire folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:41)->Deleting entire folder by api: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:41)->Deleting folder files: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Getting sub folders: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Deleting folder: C:\BEW-59820E1306CD41A08591A1A45A4157D6
1:(02/03/15 11:46:42)->Querying remote drives...
1:(02/03/15 11:46:42)->Creating remote install directory...
1:(02/03/15 11:46:42)->Creating folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:46:42)->Creating process: cmd.exe /c md C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:46:44)->Creating share: BEW-7CC192989B7046F0AE27B416E120E77A, C:\BEW-7CC192989B7046F0AE27B416E120E77A, BEWPush Temporary Directory
1:(02/03/15 11:46:44)->Creating security descriptor...
1:(02/03/15 11:46:44)->Creating security DACL...
1:(02/03/15 11:46:44)->Establishing connection to network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:44)->Connection has been established: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:44)->Copying files to machine: APPS54
1:(02/03/15 11:46:44)->Creating directory: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp
1:(02/03/15 11:46:44)->Creating directory: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbusetup
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\Bkupinst.xsl, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbusetup\Bkupinst.xsl, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data1.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data1.cab, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data2.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data2.cab, 1
1:(02/03/15 11:46:44)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data3.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data3.cab, 1
1:(02/03/15 11:46:45)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\data4.cab, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\data4.cab, 1
1:(02/03/15 11:46:45)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\NBUPush_ALLIANCE_APPS54.resp, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\NBUPush_ALLIANCE_APPS54.resp, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\setup.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\setup.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\strpimon.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\strpimon.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\VxLogServer.exe, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\VxLogServer.exe, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\VxSetup.ini, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\VxSetup.ini, 1
1:(02/03/15 11:46:47)->Copying file: C:\Users\AWILSO~1\AppData\Local\Temp\\NBStaging\PC_Clnt\x86\Symantec NetBackup Client.msi, \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A\temp\nbuSetup\Symantec NetBackup Client.msi, 1
1:(02/03/15 11:46:49)->Starting Install: \temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_ALLIANCE_APPS54.resp'"
1:(02/03/15 11:46:49)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:49)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:46:52)->Creating process: C:\BEW-7CC192989B7046F0AE27B416E120E77A\temp\NBUSetup\strpimon.exe /k SOFTWARE\Veritas\BU\STATUS /i "setup.exe -s /RESPFILE:'NBUPush_ALLIANCE_APPS54.resp'"
1:(02/03/15 11:48:19)->Cleaning up push install...
1:(02/03/15 11:48:19)->Deleting registry key: -2147483646, SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Install\PushStatus
1:(02/03/15 11:48:19)->ERROR: Code(-2147417848): getting parameter object: StdRegProv, DeleteKey
1:(02/03/15 11:48:19)->Disconnecting from network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:19)->Disconnected from network resource: \\APPS54\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:19)->Deleting remote share...
1:(02/03/15 11:48:19)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:19)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:22)->Deleting remote share...
1:(02/03/15 11:48:22)->Deleting entire folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting entire folder by api: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting folder files: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Getting sub folders: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:22)->Deleting entire folder by api: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Deleting folder files: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Getting sub folders: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:22)->Deleting entire folder by api: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:22)->Deleting folder files: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\bkupinst.xsl
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data1.cab
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data2.cab
1:(02/03/15 11:48:24)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data3.cab
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\data4.cab
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\nbupush_alliance_apps54.resp
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\setup.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\strpimon.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\symantec netbackup client.msi
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\vxlogserver.exe
1:(02/03/15 11:48:25)->Deleting file: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup\vxsetup.ini
1:(02/03/15 11:48:26)->Getting sub folders: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:26)->Deleting folder: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp\nbusetup
1:(02/03/15 11:48:26)->Deleting folder: c:\bew-7cc192989b7046f0ae27b416e120e77a\temp
1:(02/03/15 11:48:26)->Deleting folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:26)->Deleting remote share...
1:(02/03/15 11:48:26)->Connecting to remote WMI service: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting: root\cimv2, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting to remote registry: APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:26)->Connecting: root\default, APPS54, ALLIANCE\awilsonadmin
1:(02/03/15 11:48:29)->Deleting remote share...
1:(02/03/15 11:48:29)->ERROR: Code(-1): cleaning push install: could not delete folder share
1:(02/03/15 11:48:29)->Deleting entire folder: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Deleting entire folder by api: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Deleting folder files: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->ERROR: Code(-2147217406): executing query: ASSOCIATORS OF {Win32_Directory.Name='C:\BEW-7CC192989B7046F0AE27B416E120E77A'} Where ResultClass = CIM_DataFile
1:(02/03/15 11:48:29)->Deleting entire folder by process: C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Creating process: cmd.exe /c rmdir /S /Q C:\BEW-7CC192989B7046F0AE27B416E120E77A
1:(02/03/15 11:48:29)->Push install cleaned.

 

 

 

 

thanks

Al

 

 

 

 

 

 

 

 

 

 

 

5 REPLIES 5

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

A couple of similar posts:

Remote install of Windows client behind firewall 

Unable to push NetBackup client 

We have found that software can only be pushed between similar OS and bit versions:
W2003 32-bit to W2003 32-bit clients,
W2003 64-bit to W2003 64-bit clients,
W2008 64-bit to W2008 64-bit clients,
etc.

Best to push within same domain, UAC disabled, Domain Admin permissions, etc...

 

Yogesh9881
Level 6
Accredited

Hi AW365,

This can be achive .....Microsoft Installer pkg. will help you .....

As you said .... all servers 300+ are windows boxes. i assume all 300+ windows boxes are part of Active Director.  To make it simpler, you need to categorized all this servers OS as a 32bit  and  64bit

After that you can create coustomized msi package according to your Media servers. and deploy this msi package through Active Diractory.

you may need credentials of .--- AD Admin / Domain Admin / Entrpz. Admin  (depending on your AD environment)

After installation ... your part is just to verify connectivity with all cilents.  (bptestbpcd)

 

 

AW365
Level 3

All

 

As stated in my original post I did match OS and bit version, they are all in the same Domain,the account used is a domain admin Sorry but for customer reasons (don't ask)


Yogeshi, customer wants to use push install not AD and MSI. thanks though

 

Do the logs not give an indication of what is failing ?

 

 

 

rhodey
Not applicable

Hi AW365,

 

I was wondering if you ever resolved this issue. I am having the same exact problem ony with X64bit clients. Same domain, UAC  disable, local admin etc but the remote install  fails.

sdo
Moderator
Moderator
Partner    VIP    Certified

We see:

1:(02/03/15 11:46:38)->ERROR: Code(-2147417848): executing query: select * from Win32_OperatingSystem

...and it seems to carry on copying...

...then we see:

1:(02/03/15 11:48:19)->Deleting registry key: -2147483646, SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Install\PushStatus
1:(02/03/15 11:48:19)->ERROR: Code(-2147417848): getting parameter object: StdRegProv, DeleteKey

...and it all goes haywaire after that.

.

If you take the error code "-2147417848" and drop in in to Excel, and do a =DEC2HEX on it... you get 0x80010108, which is listed here:

http://inetexplorer.mvps.org/archive/windows_update_codes.htm

...as:

"RPC_E_Disconnected"

...and the other error code of "-2147483646" is 0x80000002, which is described here:

https://social.msdn.microsoft.com/Forums/en-US/c79a2b9e-6d74-405d-90a1-a29c2ffa7307/exception-code-0x80000002-please-help?forum=windowsmobiledev

...as a memory alignment error.

.

@AW365 you say twice that you have checked and confirmed same OS and bitness (which I think it's fair for me to interpret as you saying that it's Windows, and it's 32-bit or 64-bit)... but in neither post do you make it categorically clear which OS variant and/or service pack level the source and targets are.

And, I'm wondering if Marianne's table of OS and bitness can be extended to include R2 variants, and maybe even service pack variants... who knows...

...anyway, what I'm trying to lead towards is have you confirmed that both source target are (not just the fact that it is Windows and 64-bit), but confirmed whether they are running the same R2 level (or not) and the same service pack level (or not).