11-24-2013 10:02 PM
running NB 7.5.0.5
ON WIN 2008 R2 64 BIT
Daily we have to run Master server manually , first we will click Repair then Contiue to restart the service Or we have to ran the command bpup.exe to run NB Services
What is the fault? how we can recover this??
Please help me
11-24-2013 10:21 PM
Check Windows Event Logs for errors.
Check System and Application logs.
Check that all NBU processes are excluded from Anti Virus software. AV software like McAfee has been known for killing NBU services.
See this TN for a list of services that should be excluded from AV software:
http://www.symantec.com/docs/TECH56658
11-24-2013 11:23 PM
I have gone through event logs, Application log showing this error when Netbackup try to start
11-24-2013 11:26 PM
ops i have just seen the tech note for how to exclude
well going through steps
11-24-2013 11:48 PM
i have excluded all , as mentioned in Technote above
well will see whether it is resolved or not
11-25-2013 10:53 AM
Commonly when a service do not start properly is a licenses issue or you have another server with the same name/ip on the network. Revise your DNS to avoid this.
11-25-2013 03:39 PM
I had the same problem in a very similar environment. I reviewed the McAffee exclusions and they were correctly configured. It seems a problem with dependencies, so I had to configure a Delayed Startup for NBU services, make some tests rebooting server and it works!
Hope this help you.
11-29-2013 08:46 AM
Also this happend if the registry have a different name or ip for the master server.
12-09-2013 09:29 PM
Were you able to resolve this issue ? make sure your liecense is not expired.. otherwise please mark solution that help you most...
12-09-2013 09:44 PM
i have checked all the causes explained above
still not resolved
daily we have to repair then continue to start the services
i have alos excluded Mc Cafee,i have checked no license issue
12-09-2013 09:47 PM
Probably (hopefully) fixed by now as inn_kam has not updated this discussion in over 2 weeks...
12-09-2013 11:21 PM
still getting problem
what to check now
12-09-2013 11:29 PM
Please save Event Viewer logs as text and post as File Attachments.
Feel free to search and replace master server hostname in the text files.
I hope that you have logged a Support call with Symantec by now?
12-10-2013 12:41 AM
Hi Inn_Kam,
Can you Please do this.
1. Click Cancel
2. Close Netbackup Console
2. Open a Command Prompt Navigate to
C:\Program Files\Veritas\Netbackup\bin\>bpdown -f -v
3. After successful run of bpdown command navigate to
C:\Program Files\Veritas\Netbackup\bin\>bpup -f -v
4. After successful run bpup command -f -v
5. Open Netbackup Console Again. Run a Backup Again.
Hope this will help a lot
Thanks
Nero
12-10-2013 12:59 AM
Thanks all
Marriane
The application logs are
Nero thats i know, actually want daily to start automatically, not manually
12-10-2013 01:32 AM
The description for Event ID 30 from source MASTER SERVER cannot be found....
Where did you open the Event Viewer log?
If on the Master server, something is very wrong with your installation.
If you do not want to post text output of Event Viewer logs, please open a Support call.
You are not giving enough info to even try and assist you...
12-10-2013 01:51 AM
Yes from master server i opened
i installed very correctly , where in installation is mistake came that this error can came?
which further information u need
12-10-2013 01:53 AM
Have you tried staring the NBU console with Run as Administrator ?
12-10-2013 01:59 AM
Yes dear jean
12-10-2013 09:15 AM
Hey inn_kam,
first to check :bpclntcmd -self on for the master server
Sample output:
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -self
gethostname() returned: client_01
host client_01: client_01.domain.com at 192.168.0.30 (0x276e520a)
checkhname: aliases:
bpclntcmd -ip <ip_address>
The -ip option requests bpclntcmd to resolve the specified IP address to a hostname. It attempts to obtain the host name associated with the IP address as defined in the host's Domain Name Service (DNS), local hosts file, or Windows Internet Naming Service (WINS) entries. Like the -self option, no connection is made to the master server.
bpclntcmd -hn <host_name>
The -hn option requests bpclntcmd to resolve the specified host name to an IP address. It attempts to obtain the IP address associated with the host name as defined in the host's Domain Name Service (DNS), local hosts file, or Windows Internet Naming Service (WINS) entries. Like the -self option, no connection is made to the master server.
Normaly if you re not able to start the services there was a name resolution error befor the installation happened. When you find the error and you have correct it, you should run again the installtion.After that you shoul be able to start services.
Best regards,
Cruisen