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Netbackup VMSnapshot backup 156 : deleteSnapshotLockFile delete failed

Hi,

I am facing issue with VM snapshot backup. I see below errors in bpfis logs. (deleteSnapshotLockFile: Lock file rename for delete failed with errno[18]: Invalid cross-device link
17:37:01.734 [24127] <4> bpfis: INF - EXIT STATUS 4207: Could not fetch snapshot metadata or state files) and lot of lock files are created under /usr/openv/netbackup/online_util/fi_cntl/ directory. 

VMware Teams are able to take manual snapshot successfully and there are no pending snapshot for consolidation. The VSS logs are in attachment

VSS2.PNGVSS1.PNG

VM: Windows 2008

Media Server : RHEL 6.7

VSpher : 5.1

 

17:37:01.733 [24127] <2> getFileName: FileName is [/usr/openv/netbackup/online_util/fi_cntl/abcd702_1477301460_copy1.lock]
17:37:01.733 [24127] <2> unlockSnapshot: file[/usr/openv/netbackup/online_util/fi_cntl/abcd702_1477301460_copy1.lock] : zero reference count
17:37:01.733 [24127] <4> bpfis: Released snapshot lock: status [0]
17:37:01.733 [24127] <4> bpfis: Stoping keep alive process. pid<24129>.
17:37:01.734 [24127] <4> bpfis: Child proceess pid <24129> terminated.
17:37:01.734 [24127] <4> do_post_processing: Deleting snapshot lock files from client for id [abcd702_1477301460] and copy_number [1]
17:37:01.734 [24127] <2> getFileName: FileName is [/usr/openv/netbackup/online_util/fi_cntl/abcd702_1477301460_copy1.lock]
17:37:01.734 [24127] <2> deleteSnapshotLockFile: Lock file rename for delete failed with errno[18]: Invalid cross-device link
17:37:01.734 [24127] <4> bpfis: INF - EXIT STATUS 4207: Could not fetch snapshot metadata or state files

2 Replies

Re: Netbackup VMSnapshot backup 156 : deleteSnapshotLockFile delete failed

This VM seems to have a floppy drive connected to it for some reason. Try removing it then run a backup again.

Re: Netbackup VMSnapshot backup 156 : deleteSnapshotLockFile delete failed

Try t create manyally file in /usr/openv/netbackup/online_util/fi_cntl/ folder and then rename it. If the foldes has too many files you might face with the problem and bpfis can't rename file too.