Netbackup VMware backup snapshot delete failed.

Dear All,

 

We are facing snapshot delete issue for some of the Vmware clients, we are using Netbackup 7.6.0.2 and VMware 5.5

Also find attached job details, and let me know if there is any from Netbackup end. 

If there is any tech article it would be really helpful.

 

1/28/2016 2:00:00 AM - Info nbjm(pid=13240) starting backup job (jobid=181130) for client ****, policy *******, schedule Thursday  
1/28/2016 2:00:00 AM - Info nbjm(pid=13240) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=181130, request id:{C3E9D3B5-FBBC-4793-B19F-4A54087745EC})  
1/28/2016 2:00:00 AM - requesting resource ******
1/28/2016 2:00:00 AM - requesting resource ***********
1/28/2016 2:00:00 AM - requesting resource *************
1/28/2016 2:00:00 AM - granted resource ***********
1/28/2016 2:00:00 AM - granted resource ************************
1/28/2016 2:00:00 AM - granted resource MediaID=@aaace;DiskVolume=Daily_VM_Mum;DiskPool=OST_Daily_VM_Mum;Path=Daily_VM_Mum;StorageServer=*****;MediaServer=*****
1/28/2016 2:00:00 AM - granted resource ********
1/28/2016 2:00:02 AM - started
1/28/2016 2:00:03 AM - Info bpbrm(pid=11396) ******** is the host to backup data from     
1/28/2016 2:00:03 AM - Info bpbrm(pid=11396) reading file list for client        
1/28/2016 2:00:03 AM - Info bpbrm(pid=11396) start bpfis on client         
1/28/2016 2:00:03 AM - estimated 3976744 Kbytes needed
1/28/2016 2:00:03 AM - begin Parent Job
1/28/2016 2:00:03 AM - begin VMware, Start Notify Script
1/28/2016 2:00:03 AM - Info RUNCMD(pid=8868) started            
1/28/2016 2:00:03 AM - Info RUNCMD(pid=8868) exiting with status: 0         
Status 0
1/28/2016 2:00:03 AM - end VMware, Start Notify Script; elapsed time: 0:00:00
1/28/2016 2:00:03 AM - begin VMware, Step By Condition
Status 0
1/28/2016 2:00:03 AM - end VMware, Step By Condition; elapsed time: 0:00:00
1/28/2016 2:00:03 AM - begin VMware, Read File List
Status 0
1/28/2016 2:00:03 AM - end VMware, Read File List; elapsed time: 0:00:00
1/28/2016 2:00:03 AM - begin VMware, Create Snapshot
1/28/2016 2:00:03 AM - started process bpbrm (11396)
1/28/2016 2:00:04 AM - Info bpbrm(pid=11396) Starting create snapshot processing         
1/28/2016 2:00:05 AM - Info bpfis(pid=13764) Backup started           
1/28/2016 2:00:06 AM - snapshot backup of client ********* using method VMware_v2
1/28/2016 2:00:35 AM - end VMware, Create Snapshot; elapsed time: 0:00:32
1/28/2016 2:00:35 AM - Info bpfis(pid=13764) done. status: 0          
1/28/2016 2:00:35 AM - Info bpfis(pid=13764) done. status: 0: the requested operation was successfully completed    
1/28/2016 2:00:35 AM - end writing
Status 0
1/28/2016 2:00:35 AM - end Parent Job; elapsed time: 0:00:32
1/28/2016 2:00:35 AM - Info nbjm(pid=13240) snapshotid=*********_1453926602            
1/28/2016 2:00:35 AM - begin VMware, Policy Execution Manager Preprocessed
Status 0
1/28/2016 2:53:30 AM - end VMware, Policy Execution Manager Preprocessed; elapsed time: 0:52:55
1/28/2016 2:53:30 AM - begin VMware, Validate Image
1/28/2016 2:53:30 AM - Info bpbrm(pid=1372) Starting delete snapshot processing         
Status 0
1/28/2016 2:53:30 AM - end VMware, Validate Image; elapsed time: 0:00:00
1/28/2016 2:53:30 AM - begin VMware, Delete Snapshot
1/28/2016 2:53:30 AM - started process bpbrm (1372)
1/28/2016 2:53:33 AM - Info bpfis(pid=14080) Backup started           
1/28/2016 3:26:48 AM - Info bpbrm(pid=1372) INF - vmwareLogger: PostExtendedEventAPI: SYM_VMC_ERROR:  SOAP_ERROR      
1/28/2016 3:26:48 AM - Info bpbrm(pid=1372) INF - vmwareLogger: Error -1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:49 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = CustomFieldsManager failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:26:49 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:49 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property field for, mor=<CustomFieldsManager><CustomFieldsManager>  
1/28/2016 3:26:49 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:26:50 AM - Info bpbrm(pid=1372) INF - vmwareLogger: ObjCustomFieldOpAPI: SYM_VMC_ERROR:  SOAP_ERROR      
1/28/2016 3:26:50 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property snapshot for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotExAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:26:51 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property snapshot for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotExAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:26:54 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property snapshot for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotExAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:26:57 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property snapshot for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotExAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:27:00 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property snapshot for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotExAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:27:03 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR:  RETRIEVE_SNAPSHOT_MOR_FAILED      
1/28/2016 3:27:26 AM - Info bpbrm(pid=1372) INF - vmwareLogger: RetrieveObjPropertiesEx: for mor = vm-9215 failed, SYM_VMC_ERROR:  SOAP_ERROR 
1/28/2016 3:27:26 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:27:26 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: Could not get property summary.runtime.consolidationNeeded for, mor=<vm-9215><VirtualMachine>  
1/28/2016 3:27:26 AM - Info bpbrm(pid=1372) INF - vmwareLogger: getObjectProperty: SYM_VMC_ERROR:  FAILED_TO_GET_OBJECT_PROPERTY      
1/28/2016 3:27:27 AM - Info bpbrm(pid=1372) INF - vmwareLogger: FindExtensionAPI: SYM_VMC_ERROR:  SOAP_ERROR      
1/28/2016 3:27:27 AM - Info bpbrm(pid=1372) INF - vmwareLogger: SOAP 1.1 fault: SOAP-ENV:Client [no subcode]    
1/28/2016 3:27:27 AM - Critical bpbrm(pid=1372) from client **********: VMware_thaw: VMware delete snapshot failed: SYM_VMC_FAILED_TO_GET_OBJECT_PROPERTY    
1/28/2016 3:27:27 AM - Critical bpbrm(pid=1372) from client **********: VMware error received: No connection could be made because the target machine actively refused it.

 

2 Replies
Highlighted

If you search this

If you search this document:

Symantec NetBackup 7.6 Emergency Engineering Binary Guide​

http://www.veritas.com/docs/000003552

...for the term "snapshot dele" then you will find two references to performance issues re VMware snapshot deletion.  And one of the instances of issues being noted is for your version of "7.6.0.2".  These performance issues may be causing your issue.

It may be worth upgrading to v7.6.0.4 as a minimum, but probably higher if you can.

N.B:  v7.6 of NetBackup goes EOL in February 2017, see:

https://sort.veritas.com/eosl/show_matrix

 

Highlighted

Re: Netbackup VMware backup snapshot delete failed.

Exactly which sub-version/update/patch level of VMware vSphere v5.5 are you using?   i.e. which updates, and/or roll-ups/cummulative-updates, and/or patches have been applied?