11-17-2013 09:26 PM
Hi All,
The Netbackup client is failing continously with 23 error (SOCKET read failed)
Ping, connections from client properties evrything fine!!
Tried bpcd -client - clientname -verbose - debug from master server and got the below details.... where i could find error in Vnet section...
Help me out guyzz!!!!!
Thanks in Advance!!!
Robert
Solved! Go to Solution.
11-18-2013 11:57 PM
Thank you for bpcd log file via PM.
hosts_equal: gethostbyname failed for aaaaaaa.FQDN: The requested name is valid, but no data of the requested type was found.
11-17-2013 10:09 PM
The screenshot is too small to read.
Please copy the text and post here.
Ensure bpcd log folder exists on the client before you run bptestbpcd again.
Is anything logged in the file in bpcd folder?
Do you have a single master/media server or additional media server(s)?
If addtional media server(s), do bptestbpcd from there as well.
Please also copy all text in Details tab of failed job and post here.
Please tell us all versions on master, media server and client:
OS version and patch level
NBU version and patch level
11-17-2013 11:04 PM
Vnetd_catched_getaddrinfo() failed.
looks like some name resolution issue on the client end..
make sure Media server and master server is resolving the Correct name and IP in the clinet end
check the below commands in client
bpclntcmd -ip <MasterserverIP>
bpclntcmd -hn <masterservername>
bpclntcmd -ip <Media server ip>
bpclntcmd -hn <media server name>
11-18-2013 01:07 AM
Hi Robert,
Kindly issue this command on master server
<NBU install path>\Netbackup\bin\admincmd\ bptestbpcd -client <clientname>
Try to put clientname on master server host file, then rerun bptestbpcd command
Thanks,
Nesel
11-18-2013 09:50 AM
check if file systems have any issues(file system capacity or is it in read-only mode...etc) on client server...
11-18-2013 09:59 AM
Robert,
In most of the cases error 23 due to host name resolution
please do the follwing
<installed path>/netbackup/bin/bpclntcmd -pn
<installed path>/netbackup/bin/bpclntcmd -self
and check the CLIENT_NAME in
HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersion\Config
11-18-2013 10:44 AM
Rob,
1. Make sure netbackup client is successfully installed and does not have any installation issue
2. Check the connectivity from the both client and media server or master end using the connectivity commands already mentioned in the post above
3. Also check if there is enough space on server drive if its windows client
4. Check if you find something in bpcd logs.
Thanks
Yogesh
11-18-2013 08:29 PM
Hi Marianne,
I have replied you with logs in private message.. Please check.. Thank You
11-18-2013 08:31 PM
Hi Nagalla,
All the above commands is looking fine when i tested!!
So i think this is someother issue..! :o
Thank You!!
11-18-2013 08:34 PM
Hi,
The second command which you have given
"<installed path>/netbackup/bin/bpclntcmd -self" is showing two different IP address with same host name in client,
Will that be an issue?????
Thank You
11-18-2013 08:38 PM
Hi Nesel,
I have checked that and found few errors like below,
21:20:55.879 [28574062] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1529: 0: in failed file cache: 8 0x00000008
Thank You
11-18-2013 08:39 PM
Hi Yogesh,
First three steps you recommended are normal
And the bpcd logs shows some error as below,
21:20:55.879 [28574062] <2> vnet_cached_getaddrinfo_and_update: ../../libvlibs/vnet_addrinfo.c.1529: 0: in failed file cache: 8 0x00000008
Thank You
11-18-2013 08:41 PM
Hi Guduru,
I have checked the file systems capacity and they showed no issues!!
Thank You
11-18-2013 09:08 PM
Thanks for output in PM.
On Media server:
bpclntcmd -hn <Client-name>
bpclntcmd -ip <Client-IP>
On Client:
bpclntcmd -hn <media server name>
bpclntcmd -ip <Media server ip>
Yes, 2 IP addresses with one hostname has been known for causing problems - Connection attempt is received on one IP address and Connect Back is attempted on other IP address.
Best to add hosts entries on the client to bind the different IP addresses to different hostnames.
Bind the hostname to the IP address that must be used for backups and 2nd IP to different hostname.
*** EDIT ***
11-18-2013 09:12 PM
Robert,
Yes I think that is the issue,
please check the hosts entries
do
nslookup <clientname>
--> try adding entries in hosts file
--> work with your dns team..
11-18-2013 11:57 PM
Thank you for bpcd log file via PM.
hosts_equal: gethostbyname failed for aaaaaaa.FQDN: The requested name is valid, but no data of the requested type was found.
11-19-2013 06:40 AM
I was hoping that Robert would give final feedback in this forum discussion.
This was the last PM that he sent:
As you requested i have removed all Media servers from the Host properties of client. Kept only four needed media servers...
And atlast Backup started now...! :)
11-19-2013 06:58 AM
Yes sure!!
Backups are still in progress!!
I will update once its done completely!!
Rob :)
11-19-2013 09:30 PM
Backups went on successfully for this issue.. So that is resolved..
Thanks all for your support!!