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Netbackup client installation fails with "Internal Error 2738"

sachin3200
Level 2
Partner

Hi,

I am trying to install netbackup 7.6.0.1 client setup on Win2k8 R2 enterprise server, but setup getting failed with ERROR: Internal Error 2738.

Related to this issue I followed Symantec technotes and successfully re-registered “regsvr32 vbscript.dll” & regsvr32 scrrun.dll then run setup again still getting same error.

Netbackup setup log error.

 Action 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. 
05-25-2015,13:06:50 :  Action start 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 :  DEBUG: Error 2738:  Could not access VBScript runtime for custom action 
05-25-2015,13:06:50 :  ERROR: Internal Error 2738. 
05-25-2015,13:08:57 :  Action ended 13:08:57: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
05-25-2015,13:08:57 :  Action ended 13:08:57: INSTALL. Return value 3.

NBU client install error.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

Pritesh_Pisal
Level 5
Partner Accredited

Hi Sachin,

I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.

View solution in original post

4 REPLIES 4

sachin3200
Level 2
Partner

Hi Marianne,

Windows logon account have domain Admin rights and UAC disabled.

Technical Document followed to resolve this issue but still installation is failing.

https://support.symantec.com/en_US/article.TECH57368.html
https://support.symantec.com/en_US/article.TECH69937.html
http://csi-windows.com/blog/all/27-csi-news-general/161-fixing-windows-installer-error-2738

 

Bryan_Sousa
Level 4
Partner Accredited Certified
Hello Sachin, I had the same problem after uninstalling the NetBackup 7.1.0.4 version and try to install the 7.5 however even after changing the registration Mentioned on the link http://www.sevenforums.com/general-discussion/162931-cant-find-vbscript-engine.html#post1396118 I could solve this problem by reinstalling NetBackup 7.1.0.4 and making the repair installation and restoring some registry keys that were deleted accidentally. It is essential that you have local Admin rights as stated by Marianne. I have helped in some way.
Backup Specialist

Pritesh_Pisal
Level 5
Partner Accredited

Hi Sachin,

I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.