05-25-2015 11:33 PM
Hi,
I am trying to install netbackup 7.6.0.1 client setup on Win2k8 R2 enterprise server, but setup getting failed with ERROR: Internal Error 2738.
Related to this issue I followed Symantec technotes and successfully re-registered “regsvr32 vbscript.dll” & regsvr32 scrrun.dll then run setup again still getting same error.
Netbackup setup log error.
Action 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 : Action start 13:06:50: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556.
05-25-2015,13:06:50 : DEBUG: Error 2738: Could not access VBScript runtime for custom action
05-25-2015,13:06:50 : ERROR: Internal Error 2738.
05-25-2015,13:08:57 : Action ended 13:08:57: setRegistryValues.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
05-25-2015,13:08:57 : Action ended 13:08:57: INSTALL. Return value 3.
Solved! Go to Solution.
05-26-2015 06:12 AM
Hi Sachin,
I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.
05-26-2015 12:08 AM
Does Windows logon account have Local Admin rights? Is UAC disabled?
Some links that may help:
05-26-2015 01:56 AM
Hi Marianne,
Windows logon account have domain Admin rights and UAC disabled.
Technical Document followed to resolve this issue but still installation is failing.
https://support.symantec.com/en_US/article.TECH57368.html
https://support.symantec.com/en_US/article.TECH69937.html
http://csi-windows.com/blog/all/27-csi-news-general/161-fixing-windows-installer-error-2738
05-26-2015 05:25 AM
05-26-2015 06:12 AM
Hi Sachin,
I had the same issue where repair installation didn't work. you may have to reboot your server once and try installing client gain.