β03-02-2016 10:07 AM
I am trying to install Netbackup 7.6.1.2 client on a unix server and its failing with the below mentioned error,
Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-8416-030216094454.log
ERROR: The pbx_exchange daemon is not currently running. It must
be started before NetBackup installation can be continued.
Aborting ...
client_config_failed
Below is the /var/tmp/installpbx-8416-030216094454.log,
[root@pl-p1-ecnm-app-01 ~]# cat /var/tmp/installpbx-8416-030216094454.log
[03-02-16-09:44:54] Version of installer script installpbx is 1.5.6.4
[03-02-16-09:44:54] Verifying that script is being run by root
[03-02-16-09:44:54] User verified
[03-02-16-09:44:54] Machine details
Linux pl-p1-ecnm-app-01 2.6.32-431.66.1.el6.x86_64 #1 SMP Fri Oct 2 13:15:53 EDT 2015 x86_64 x86_64 x86_64 GNU/Linux
[03-02-16-09:44:54] Installation directory and list of files in it
/root/tmp-bkp/bp-install/openv/netbackup/client/Linux/RedHat2.6.18
total 454904
-r-xr-xr-x. 1 root bin 46034680 Sep 9 11:09 JRE.tar.gz
-r-xr-xr-x. 1 root bin 193725799 Sep 9 11:09 NB-Java.tar.gz
-r-xr-xr-x. 1 root bin 9279225 Sep 9 11:09 PBX.tar.gz
-r-xr-xr-x. 1 root bin 167099181 Sep 9 11:09 client_bin.tar.gz
-r-xr-xr-x. 1 root bin 103873 Sep 9 11:09 client_config
-r-xr-xr-x. 1 root bin 93233 Sep 9 11:09 cp_to_client
-r-xr-xr-x. 1 root bin 25087 Sep 9 11:09 extract_java
lrwxrwxrwx. 1 root root 14 Mar 2 09:44 ftp_to_client -> install_client
-r-xr-xr-x. 1 root bin 31472 Sep 9 11:09 install_client
-r-xr-xr-x. 1 root bin 57885 Sep 9 11:09 installpbx
-r-xr-xr-x. 1 root bin 11777847 Sep 9 11:09 nbcheck
-rw-r--r--. 1 root bin 629 Sep 9 11:09 nbj.conf
-r-xr-xr-x. 1 root bin 37139821 Sep 9 11:09 pddeagent.tar.gz
-r-xr-xr-x. 1 root bin 33701 Sep 9 11:09 pdinstall
lrwxrwxrwx. 1 root root 14 Mar 2 09:44 sftp_to_client -> install_client
lrwxrwxrwx. 1 root root 14 Mar 2 09:44 ssh_to_client -> install_client
-r-xr-xr-x. 1 root bin 383347 Sep 9 11:09 tar
-r--r--r--. 1 root bin 31 Sep 9 11:09 version
[03-02-16-09:44:54] Checking for VRTSpbx
[03-02-16-09:44:54] rpm -qa | grep VRTSpbx
[03-02-16-09:44:54] VRTSpbx is not installed
[03-02-16-09:44:54] Preparing for package installation
[03-02-16-09:44:54] Checking whether required package tar ball is present...
[03-02-16-09:44:54] Required package tar ball PBX.tar.gz is present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] ***************************Present status of PBX installation*******************
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /opt/VRTSpbx/build_version is not present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] ps -ef | grep pbx
root 8416 8415 2 09:44 pts/1 00:00:00 /bin/sh ./installpbx -f PBX.tar.gz
root 8461 8416 0 09:44 pts/1 00:00:00 grep pbx
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /etc/vx/VxICS/icsul.conf is not present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /etc/vx/VxICS/VxPBX.cfg is not present
[03-02-16-09:44:54] ***********************End present status of PBX installation*******************
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] Removing temporary directory
[03-02-16-09:44:54] rm -rf /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Creating temporary directory
[03-02-16-09:44:54] mkdir -p /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Copying PBX.tar.gz to /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Extracting /var/tmp/VRTSpbx_8416/PBX.tar.gz into /var/tmp/VRTSpbx_8416
[03-02-16-09:44:55] Please wait while installation is in progress...
[03-02-16-09:44:55] Installing/Upgrading private branch exchange on Linux
[03-02-16-09:44:55] Checking for the PBX process...
[03-02-16-09:44:55] PBX process is not running.
[03-02-16-09:44:55] rpm -U --nodeps --nopostun --nopreun /var/tmp/VRTSpbx_8416/VRTSpbx-1.5.4.0-0.RH_x86_64.rpm
[03-02-16-09:44:56] Starting pbx_exchange
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] ***************************Present status of PBX installation*******************
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] /opt/VRTSpbx/build_version
Symantec_Private_Branch_Exchange-1.5.4.0
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] ps -ef | grep pbx
root 8416 8415 1 09:44 pts/1 00:00:00 /bin/sh ./installpbx -f PBX.tar.gz
root 8647 8416 0 09:44 pts/1 00:00:00 grep pbx
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] cat /etc/vx/VxICS/icsul.conf | grep 103
103.DebugLevel=1
103.AppMsgLogging=ON
103.LogToOslog=false
103.LogDirectory=/var/log/VRTSpbx/
103.L10nResourceDir=/opt/VRTSpbx/resources
103.L10nLib=/opt/VRTSpbx/lib/libvxexticu.so.3
103.L10nResource=VxPBX
103.MaxLogFileSizeKB=1024
103.RolloverMode=FileSize
103.NumberOfLogFiles=5
103.LogRecycle=true
103.LogFilePermissions=640
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] cat /etc/vx/VxICS/VxPBX.cfg
[VxPBX]
"Insecure"="1"
"AuthUsers"="root"
"InstallPath"="/opt/VRTSpbx/bin"
"PortNumber"="1556"
"DebugLevel"="10"
[03-02-16-09:44:56] ***********************End present status of PBX installation*******************
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] Installation completed Successfully
[03-02-16-09:44:56] Removing temporary directory
[03-02-16-09:44:56] rm -rf /var/tmp/VRTSpbx_8416
[03-02-16-09:44:56] installpbx exiting with return code: 0
[03-02-16-09:44:56] Installation log located here: /var/tmp/installpbx-8416-030216094454.log
[root@pl-p1-ecnm-app-01 ~]#
Can someone please help me with this.
-NBUNUT
Solved! Go to Solution.
β03-02-2016 11:52 AM
"VRTSpbx is not installed"
7.6.1.2 is patch version. You must install 7.6.1 base on the client first.
β03-02-2016 11:52 AM
"VRTSpbx is not installed"
7.6.1.2 is patch version. You must install 7.6.1 base on the client first.
β03-02-2016 11:52 AM
Since you mentioned Operating system as Linux check this technote
Install Issue on Linux with a 3.x kernel level
https://www.veritas.com/support/en_US/article.TECH176428
β03-02-2016 11:57 AM
Here's the pertinent text from Release
This is a MAINTENANCE Release for NetBackup (as opposed to a Release Update) - it can ONLY be applied on top of NetBackup 7.6.1 or 7.6.1.1. (If you are currently running 7.0, 7.0.1, 7.1, 7.1.0.x, 7.5, 7.5.0.x OR 7.6.0.x, you will need to upgrade to 7.6.1 GA before you can apply 7.6.1.2.)