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Netbackup client installation issue - PBX not starting

NBUNUT_1975
Level 0

I am trying to install Netbackup 7.6.1.2 client on a unix server and its failing with the below mentioned error,

 

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-8416-030216094454.log

ERROR:   The pbx_exchange daemon is not currently running.  It must
         be started before NetBackup installation can be continued.
         Aborting ...

client_config_failed
 

 

Below is the /var/tmp/installpbx-8416-030216094454.log,

 

[root@pl-p1-ecnm-app-01 ~]# cat /var/tmp/installpbx-8416-030216094454.log
[03-02-16-09:44:54] Version of installer script installpbx is 1.5.6.4
[03-02-16-09:44:54] Verifying that script is being run by root
[03-02-16-09:44:54] User verified
[03-02-16-09:44:54] Machine details
Linux pl-p1-ecnm-app-01 2.6.32-431.66.1.el6.x86_64 #1 SMP Fri Oct 2 13:15:53 EDT 2015 x86_64 x86_64 x86_64 GNU/Linux
[03-02-16-09:44:54] Installation directory and list of files in it
/root/tmp-bkp/bp-install/openv/netbackup/client/Linux/RedHat2.6.18
total 454904
-r-xr-xr-x. 1 root bin   46034680 Sep  9 11:09 JRE.tar.gz
-r-xr-xr-x. 1 root bin  193725799 Sep  9 11:09 NB-Java.tar.gz
-r-xr-xr-x. 1 root bin    9279225 Sep  9 11:09 PBX.tar.gz
-r-xr-xr-x. 1 root bin  167099181 Sep  9 11:09 client_bin.tar.gz
-r-xr-xr-x. 1 root bin     103873 Sep  9 11:09 client_config
-r-xr-xr-x. 1 root bin      93233 Sep  9 11:09 cp_to_client
-r-xr-xr-x. 1 root bin      25087 Sep  9 11:09 extract_java
lrwxrwxrwx. 1 root root        14 Mar  2 09:44 ftp_to_client -> install_client
-r-xr-xr-x. 1 root bin      31472 Sep  9 11:09 install_client
-r-xr-xr-x. 1 root bin      57885 Sep  9 11:09 installpbx
-r-xr-xr-x. 1 root bin   11777847 Sep  9 11:09 nbcheck
-rw-r--r--. 1 root bin        629 Sep  9 11:09 nbj.conf
-r-xr-xr-x. 1 root bin   37139821 Sep  9 11:09 pddeagent.tar.gz
-r-xr-xr-x. 1 root bin      33701 Sep  9 11:09 pdinstall
lrwxrwxrwx. 1 root root        14 Mar  2 09:44 sftp_to_client -> install_client
lrwxrwxrwx. 1 root root        14 Mar  2 09:44 ssh_to_client -> install_client
-r-xr-xr-x. 1 root bin     383347 Sep  9 11:09 tar
-r--r--r--. 1 root bin         31 Sep  9 11:09 version
[03-02-16-09:44:54] Checking for VRTSpbx
[03-02-16-09:44:54] rpm -qa | grep VRTSpbx
[03-02-16-09:44:54] VRTSpbx is not installed
[03-02-16-09:44:54] Preparing for package installation
[03-02-16-09:44:54] Checking whether required package tar ball is present...
[03-02-16-09:44:54] Required package tar ball PBX.tar.gz is present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] ***************************Present status of PBX installation*******************
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /opt/VRTSpbx/build_version is not present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] ps -ef | grep pbx
root      8416  8415  2 09:44 pts/1    00:00:00 /bin/sh ./installpbx -f PBX.tar.gz
root      8461  8416  0 09:44 pts/1    00:00:00 grep pbx
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /etc/vx/VxICS/icsul.conf is not present
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] /etc/vx/VxICS/VxPBX.cfg is not present
[03-02-16-09:44:54] ***********************End present status of PBX installation*******************
[03-02-16-09:44:54] ********************************************************************************
[03-02-16-09:44:54] Removing temporary directory
[03-02-16-09:44:54] rm -rf /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Creating temporary directory
[03-02-16-09:44:54] mkdir -p /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Copying PBX.tar.gz to /var/tmp/VRTSpbx_8416
[03-02-16-09:44:54] Extracting /var/tmp/VRTSpbx_8416/PBX.tar.gz into /var/tmp/VRTSpbx_8416
[03-02-16-09:44:55] Please wait while installation is in progress...
[03-02-16-09:44:55] Installing/Upgrading private branch exchange on Linux
[03-02-16-09:44:55] Checking for the PBX process...
[03-02-16-09:44:55] PBX process is not running.
[03-02-16-09:44:55] rpm -U --nodeps --nopostun --nopreun /var/tmp/VRTSpbx_8416/VRTSpbx-1.5.4.0-0.RH_x86_64.rpm


[03-02-16-09:44:56] Starting pbx_exchange
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] ***************************Present status of PBX installation*******************
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] /opt/VRTSpbx/build_version
Symantec_Private_Branch_Exchange-1.5.4.0
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] ps -ef | grep pbx
root      8416  8415  1 09:44 pts/1    00:00:00 /bin/sh ./installpbx -f PBX.tar.gz
root      8647  8416  0 09:44 pts/1    00:00:00 grep pbx
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] cat /etc/vx/VxICS/icsul.conf | grep 103
103.DebugLevel=1
103.AppMsgLogging=ON
103.LogToOslog=false
103.LogDirectory=/var/log/VRTSpbx/
103.L10nResourceDir=/opt/VRTSpbx/resources
103.L10nLib=/opt/VRTSpbx/lib/libvxexticu.so.3
103.L10nResource=VxPBX
103.MaxLogFileSizeKB=1024
103.RolloverMode=FileSize
103.NumberOfLogFiles=5
103.LogRecycle=true
103.LogFilePermissions=640
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] cat /etc/vx/VxICS/VxPBX.cfg
[VxPBX]
"Insecure"="1"
"AuthUsers"="root"
"InstallPath"="/opt/VRTSpbx/bin"
"PortNumber"="1556"
"DebugLevel"="10"
[03-02-16-09:44:56] ***********************End present status of PBX installation*******************
[03-02-16-09:44:56] ********************************************************************************
[03-02-16-09:44:56] Installation completed Successfully
[03-02-16-09:44:56] Removing temporary directory
[03-02-16-09:44:56] rm -rf /var/tmp/VRTSpbx_8416
[03-02-16-09:44:56] installpbx exiting with return code: 0
[03-02-16-09:44:56] Installation log located here: /var/tmp/installpbx-8416-030216094454.log
[root@pl-p1-ecnm-app-01 ~]#
 

 

Can someone please help me with this.

 

-NBUNUT

1 ACCEPTED SOLUTION

Accepted Solutions

Will_Restore
Level 6

"VRTSpbx is not installed"

7.6.1.2 is patch version.  You must install 7.6.1 base on the client first.

 

View solution in original post

3 REPLIES 3

Will_Restore
Level 6

"VRTSpbx is not installed"

7.6.1.2 is patch version.  You must install 7.6.1 base on the client first.

 

nbutech
Level 6
Accredited Certified

Since you mentioned Operating system as Linux check this technote

 

Install Issue on Linux with a 3.x kernel level

https://www.veritas.com/support/en_US/article.TECH176428

 

 

 

Will_Restore
Level 6

Here's the pertinent text from Release

This is a MAINTENANCE Release for NetBackup (as opposed to a Release Update) - it can ONLY be applied on top of NetBackup 7.6.1 or 7.6.1.1. (If you are currently running 7.0, 7.0.1, 7.1, 7.1.0.x, 7.5, 7.5.0.x OR 7.6.0.x, you will need to upgrade to 7.6.1 GA before you can apply 7.6.1.2.)