Netbackup client installation issue.

[NBU35]

Hi All

Master 7.6.0.3, Solaris 10

Client SOlaris 10.

Earlier NBU 6.5 was installaed on this client, I uninstalled it removing /usr/openv. 

After that I tried to install 7.6, but it stucks in pre-install checker for long time and then I tried installing 7.5. Again installation failed with some error.

then I followed TN https://support.symantec.com/en_US/article.TECH212806.html and checked for VRTSpbx packages, and removed VRTSpbx.2

I again then started installing Netbackup 7.5 and it aborted. atlast I atempted the installation of 7.1 version.

and I found following error during installation:

Installing PBX...
A more up-to-date version is already installed. Nothing to upgrade for package VRTSpbx
Installation log located here: /var/tmp/installpbx-6995-081415115706.log

The pbx_exchange daemon is not currently running.  It
must be started before NetBackup installation can be continued.
Aborting ...

A failure was detected running /temp/netbackup/netbackup.7.0/client_binaries/NBClients/anb/Clients/usr/openv/netbackup/client/Solaris/Solaris10/cp_to_client master1 client1bak

File /usr/openv/tmp/install_trace.6101 contains a trace of this install.
That file can be deleted after you are sure the install was successful.

and then following error is received in attempt to restart pbx.

 #  /opt/VRTSpbx/bin/vxpbx_exchanged start
ld.so.1: pbx_exchange: fatal: libvxPBXCommon.so: open failed: No such file or directory
Killed
Could not start PBX Exchange.

Please suggest.

[Marianne]

You need to get rid of all traces of previous installation attempts.

Please post output of:

pkginfo |grep -i pbx

[NBU35]

:/var/tmp$ pkginfo |grep -i pbx
application VRTSpbx                      Symantec Private Branch Exchange

[revarooo]

Remove that VRTSpbx and try again.

[NBU35]

I tried, it is asking to do this from global zone admin user.

it is exclusive zone.

I assume, it will also remove PBX from global zone. please correct if I am wrong.

[Marianne]

First time you are mentioning Solaris zone....

Is NBU installed in the global zone? 
If so, what type of installation in the global zone?
Master? Media? Client?

Have you gone through the TN that covers NBU installation in a local zone?
http://www.symantec.com/docs/TECH162994

[shreek]

Hello All,

Kindly help me to deal with the client netbackup installation issue, I have installed netbackup on windows 2008 R2 *64 bit  client, previously the backup was running successfully, Just yesterday onwards backup failed with EC 58, Also i can see there is no bpps services available on the client. All the  host entries and port connection are mentioned and opened respectively, Even after repair and successfull  reinstallation I am facing the same problem, Kindly advice how to overcome this issue asap. 

Thanks,

shreek

[NBU35]

Even I was not aware that it is a zone. Global zone is also a client.

I observe global zone has storage foundation installed on it, uninstalling VRTSpbx will impact storage foundation ? 

[Deb_Wilmot]

The library paths are not set correctly.

 #  /opt/VRTSpbx/bin/vxpbx_exchanged start
ld.so.1: pbx_exchange: fatal: libvxPBXCommon.so: open failed: No such file or directory
Killed
Could not start PBX Exchange.

Easy fo correct.

Run:  ldd  /opt/VRTSpbx/bin/vxpbx_exchanged

Most likely there were be a few files that are not properly retunred.

Simply set your library paths to include the the location of the missing library or binary (I *think* ld.so.1 is in one of the /usr/ or /bin directories under root).

You can try the following:

export LD_LIBRARY_PATH_64=:/usr/lib:/usr/sfw/lib:/lib:/usr/local/lib:/usr/dt/lib:/usr/openv/lib:/usr/openv/db/lib:/usr/lib:/usr/sfw/lib:/lib:/usr/local/lib:/usr/dt/lib
export LD_LIBRARY_PATH=:/usr/lib:/usr/sfw/lib:/lib:/usr/local/lib:/usr/dt/lib:/usr/openv/lib:/usr/openv/db/lib:/usr/lib:/usr/sfw/lib:/lib:/usr/local/lib:/usr/dt/lib

*** make sure to set these up permanently.

Deb

[Genericus]

If this is a sub zone, why can't you back it up from the master zone?

I have set up clients from zones only when I need to restore as a standalone so the paths come back correct.

[NBU35]

while running ldd, I received following error:

 #  ldd  /opt/VRTSpbx/bin/vxpbx_exchanged
ldd: /opt/VRTSpbx/bin/vxpbx_exchanged: unsupported or unknown file type

we have to backup oracle DB present in thsi zone, so client agent installation is required on this zone.

[Deb_Wilmot]

What are your current paths set to on the system?

Deb

[Deb_Wilmot]

What are your current paths set to on the system?

Deb

[Marianne]

We still don't know if you have gone through the TN that covers NBU installation in a local zone?
http://www.symantec.com/docs/TECH162994 

Upgrade should be similar to initial install - the steps are different for a 'whole root local zone' and a 'sparse root local zone'.

[NBU35]

 # echo $PATH
/usr/sbin:/usr/bin:/sbin:/usr/sbin:/usr/local/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/symcli/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/usr/local/sbin:/usr/platform/SUNW,SPARC-Enterprise/sbin:/opt/VRTS/bin:/etc/vx/bin:/usr/openv/netbackup/bin:/usr/openv/netbackup/bin/admincmd:/usr/openv/volmgr/bin:/opt/VRTSvlic/bin

[Marianne]

Sparse or whole root local zone?

[Deb_Wilmot]

It doesn't look like you have any of the library paths listed.

Copy/paste the following (note that there are two lines starting with export):
 

export LD_LIBRARY_PATH_64=:/usr/sbin:/usr/bin:/sbin:/usr/sbin:/usr/local/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/symcli/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/usr/local/sbin:/usr/platform/SUNW,SPARC-Enterprise/sbin:/opt/VRTS/bin:/etc/vx/bin:/usr/openv/netbackup/bin:/usr/openv/netbackup/bin/admincmd:/usr/openv/volmgr/bin:/opt/VRTSvlic/bin:/lib:/usr/lib:/usr/local/lib:/usr/dt/lib

export LD_LIBRARY_PATH=:/usr/sbin:/usr/bin:/sbin:/usr/sbin:/usr/local/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/symcli/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/usr/local/sbin:/usr/platform/SUNW,SPARC-Enterprise/sbin:/opt/VRTS/bin:/etc/vx/bin:/usr/openv/netbackup/bin:/usr/openv/netbackup/bin/admincmd:/usr/openv/volmgr/bin:/opt/VRTSvlic/bin:/lib:/usr/lib:/usr/local/lib:/usr/dt/lib

Then try the install again <fingers crossed>

Deb

[NBU35]

It is sparse zone.

installation still fails even after exporting above mentioned paths.

[Marianne]

I am unsubscribing from this post as you keep on ignoring my references to this TN: 

http://www.symantec.com/docs/TECH162994 

[NBU35]

Hi Marianne 

I had a look at this TN, however forgot to mention it in post. Apollogies for the same !!!

everything in setup is up to the instructions in TN.

/usr/openv/ is link to /opt/openv

/opt/openv is part of  FS /

 # ls -al /usr/openv
lrwxrwxrwx   1 root     root          10 Jul  3  2009 /usr/openv -> /opt/openv
 # df -h /opt/openv
Filesystem             size   used  avail capacity  Mounted on
/                      5.0G   1.7G   3.1G    37%    /
root@lonvtp11 # ls -al /opt/openv