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Netbackup error 13

abu_jaman
Level 6

Hi all,

 

I am having trouble with the error# 13. I tried to backup our mailserver and it shows the following error. I do not have any problems while i do incremental backup but full backup fails with the error message number 13. I talked to my network admin  expert and all the firewall setup is open and there is no problems. I do not know why am i getting this error. My Mailserver client in in Linux and netbackup is in unix sparc 10 64 bits. The netbackup version is 6.5.5. I will appreciate if you can give me some feedback.

 

 

Apr 29, 2011 11:38:46 AM - requesting resource Any
Apr 29, 2011 11:38:46 AM - requesting resource netbak.NBU_CLIENT.MAXJOBS.mail.mountsaintvincent.edu
Apr 29, 2011 11:38:46 AM - requesting resource netbak.NBU_POLICY.MAXJOBS.Mailserver_Policy
Apr 29, 2011 11:38:47 AM - granted resource  netbak.NBU_CLIENT.MAXJOBS.mail.mountsaintvincent.edu
Apr 29, 2011 11:38:47 AM - granted resource  netbak.NBU_POLICY.MAXJOBS.Mailserver_Policy
Apr 29, 2011 11:38:47 AM - granted resource  000012
Apr 29, 2011 11:38:47 AM - granted resource  HP.ULTRIUM3-SCSI.001
Apr 29, 2011 11:38:47 AM - granted resource  netbak-hcart3-robot-tld-0
Apr 29, 2011 11:38:47 AM - estimated 190882713 kbytes needed
Apr 29, 2011 11:38:47 AM - started process bpbrm (pid=29970)
Apr 29, 2011 11:38:50 AM - connecting
Apr 29, 2011 11:38:51 AM - connected; connect time: 0:00:00
Apr 29, 2011 11:38:54 AM - mounting 000012
Apr 29, 2011 11:39:47 AM - mounted 000012; mount time: 0:00:53
Apr 29, 2011 11:39:47 AM - positioning 000012 to file 3
Apr 29, 2011 11:40:34 AM - positioned 000012; position time: 0:00:47
Apr 29, 2011 11:40:34 AM - begin writing
Apr 30, 2011 4:48:52 AM - current media 000012 complete, requesting next media Any
Apr 30, 2011 4:48:53 AM - granted resource  200036
Apr 30, 2011 4:48:53 AM - granted resource  HP.ULTRIUM3-SCSI.000
Apr 30, 2011 4:48:53 AM - granted resource  netbak-hcart3-robot-tld-0
Apr 30, 2011 4:48:54 AM - mounting 200036
Apr 30, 2011 4:49:43 AM - mounted 200036; mount time: 0:00:49
Apr 30, 2011 4:49:44 AM - positioning 200036 to file 1
Apr 30, 2011 4:49:53 AM - positioned 200036; position time: 0:00:09
Apr 30, 2011 4:49:53 AM - begin writing
Apr 30, 2011 7:28:22 PM - Error bpbrm (pid=29970) socket read failed: errno = 62 - Timer expired
Apr 30, 2011 7:28:24 PM - Error bptm (pid=29977) media manager terminated by parent process
Apr 30, 2011 7:29:52 PM - end writing; write time: 14:39:59
file read failed (13)
 

1 REPLY 1

RiaanBadenhorst
Level 6
Partner    VIP    Accredited Certified

Update your timeouts, see the note

 

http://www.symantec.com/docs/TECH71821