11-08-2018 06:49 AM
Hi
We have two netbackup appliance 3.1.1, 5240 in two datacenters one virtulized NBU-master with 8.11. Installation is rather straigth. This problem is somehow related to vmware backup. A bit of the setup for that policy:
letsay one databox called dc007 (the faulty one) and dc008 (the goodone)
Problem
This policy has stopped work after a reboot on the appliance otherwice all same (what i can remeber).
This works:
This doesnt work:
What I've done so far
Regards Pontus Ankarbåge
Solved! Go to Solution.
05-24-2019 04:32 AM
RESOLUTION SUMMARY:
Referred :https://www.veritas.com/support/en_US/article.100043900
Performed below steps:
On the Master, run services.msc and locate NetBackup Web Management Console service (nbwmc)
Identify the account used to start the nbwmc service
Locate / Acquire the password for this account
Open an Administrator CMD prompt on the Master
Create the following Environment Variable for the CMD window by running: set WEBSVC_PASSWORD=<passwordHere>
Run: ...\NetBackup\bin\admincmd\nbcertconfig -t (use -t -f for NBU 8.1.1 and newer
NOTE: If this fails, it is likely to be due to an incorrect password.
To verify the password is correct, use the following command to spawn a new CMD window running as the account in question: runas /user:<user> cmd.exe
Example local account : runas /user:nbwebsvc cmd.exe
Example domain account: runas /user:COMPANY\nbwebsvc cmd.exe
If the new CMD window opens successfully, it means the credentials were correct - the new window can simply be closed
If the new CMD window fails to open, examine the on-screen language to identify why
CD into ...\NetBackup\wmc\bin\install
Run: configureCerts.bat
Restart the nbwmc service
Run: nbcertcmd -getCACertificate
Run: nbcertcmd -getCertificate –force
REFERENCE:
Please refer to the Customer Portal for related articles attached to your case.
// Pontus Ankarbåge
11-08-2018 11:11 AM
Same credentials for both dc007 and dc008 in Credentials in the Admin Console?
05-22-2019 02:02 AM
Hi ponuts1,
I have exact same issue.. Running 8.1.2 and all media servers are allowed to backup VMs.
Did you find a resolution for this issue?
Best regards
Popp
05-24-2019 04:32 AM
RESOLUTION SUMMARY:
Referred :https://www.veritas.com/support/en_US/article.100043900
Performed below steps:
On the Master, run services.msc and locate NetBackup Web Management Console service (nbwmc)
Identify the account used to start the nbwmc service
Locate / Acquire the password for this account
Open an Administrator CMD prompt on the Master
Create the following Environment Variable for the CMD window by running: set WEBSVC_PASSWORD=<passwordHere>
Run: ...\NetBackup\bin\admincmd\nbcertconfig -t (use -t -f for NBU 8.1.1 and newer
NOTE: If this fails, it is likely to be due to an incorrect password.
To verify the password is correct, use the following command to spawn a new CMD window running as the account in question: runas /user:<user> cmd.exe
Example local account : runas /user:nbwebsvc cmd.exe
Example domain account: runas /user:COMPANY\nbwebsvc cmd.exe
If the new CMD window opens successfully, it means the credentials were correct - the new window can simply be closed
If the new CMD window fails to open, examine the on-screen language to identify why
CD into ...\NetBackup\wmc\bin\install
Run: configureCerts.bat
Restart the nbwmc service
Run: nbcertcmd -getCACertificate
Run: nbcertcmd -getCertificate –force
REFERENCE:
Please refer to the Customer Portal for related articles attached to your case.
// Pontus Ankarbåge