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Netbackup master not working

Netbackup 7.6.0.1
Master : RHEL6
i have configured a new master server. Whenever I initiate a new backup that job is not coming to activity monitor.
can not connect to remote service Smiley SadDARSManagement-)(status 25)

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Seems your Linux server was

Seems your Linux server was installed without basic networking? 

127.0.0.1       localhost 
is normally in /etc/hosts by default.

Symantec does not mention this as a requirement because it is assumed that a NetBackup server will have Networking by default. cheeky

Even standalone NBU master servers need network comms from itself to itself.

Some TNs mention this /etc/hosts entry as a requirement, like this one:   http://www.symantec.com/docs/TECH66433

And this status code 25 TN: http://www.symantec.com/docs/TECH141839

View solution in original post

12 Replies
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Please show us processes

Please show us processes running on this master: 
bpps -x

and output of:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver

What kind of backup storage is configured? Disk? tape? 
On master or media server?

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Is bpjobd running by chance?

Is bpjobd running by chance? Try following the process in TECH30654 that talks about running bpdbjobs, and the activity monitor does not report any jobs.

 

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I am able to find there is no

I am able to find there is no server.conf an databases.conf file, but it should be there as it was new install of netbackup.

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[root@data]#

[root@data]# pwd
/usr/openv/db/data
[root@data]# ls -ltr
total 2376
-rw-------. 1 root bin  2433024 Nov 14 06:19 NBAZDB.db.template
-rw-------. 1 root root       0 Apr 22 16:53 vxdbms_conf.lock

 

No vxdbms.conf, server.conf, databases.conf file is created by default.

tried reinstallation of netbackup, but same issue persists.

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all nbemmcmd commands are

all nbemmcmd commands are failing, master is using only disk for backups.

 

NB Processes
------------
root      7038     1  0 16:52 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
root      7041     1  0 16:52 ?        00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
root      7211     1  0 16:53 ?        00:00:00 /usr/openv/pdde/pdag/bin/mtstrmd
root      7232     1  0 16:53 pts/1    00:00:00 /usr/openv/netbackup/bin/bprd
root      7238     1  0 16:53 ?        00:00:00 /usr/openv/netbackup/bin/bpcompatd
root      7241     1  0 16:53 pts/1    00:00:00 /usr/openv/netbackup/bin/bpdbm
root      7249     1  0 16:53 ?        00:00:00 /usr/openv/netbackup/bin/nbjm
root      7256  7241  0 16:53 pts/1    00:00:00 /usr/openv/netbackup/bin/bpjobd
root      7370     1  0 16:53 ?        00:00:02 /usr/openv/netbackup/bin/nbsl
root      7403     1  0 16:53 pts/1    00:00:00 /usr/openv/netbackup/bin/nbcssc -a NetBackup
root      7415     1  0 16:53 ?        00:00:00 /usr/openv/netbackup/bin/nbsvcmon


MM Processes
------------
root      7223     1  0 16:53 pts/1    00:00:00 /usr/openv/volmgr/bin/ltid
root      7230     1  0 16:53 pts/1    00:00:00 vmd


Shared Symantec Processes
-------------------------
root      4559     1  0 16:42 ?        00:00:00 /opt/VRTSpbx/bin/pbx_exchange
 

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following message is recived

following message is recived when we restart netbackup services.

 

netbackup start
NetBackup Authentication daemon started.
NetBackup network daemon started.
NetBackup client daemon started.
NetBackup SAN Client Fibre Transport daemon started.
NetBackup Discovery Framework started.
/usr/openv/netbackup/bin/nbdbms_start_stop: line 11: /usr/openv/db/vxdbms_env.sh: No such file or directory
NetBackup will not run without /usr/openv/db/bin/NB_dbsrv running

NetBackup Authorization daemon started.
NetBackup Event Manager started.
NetBackup Audit Manager started.
NetBackup Deduplication Manager started.
NetBackup Deduplication Engine started.
NetBackup Deduplication Multi-Threaded Agent started.
NetBackup Enterprise Media Manager started.
NetBackup Resource Broker started.
Rebuilding device nodes.
Media Manager daemons started.
NetBackup request daemon started.
NetBackup compatibility daemon started.
NetBackup Job Manager started.
NetBackup Policy Execution Manager started.
NetBackup Storage Lifecycle Manager started.
NetBackup Remote Monitoring Management System started.
NetBackup Key Management daemon started.
NetBackup Service Layer started.
NetBackup Indexing Manager started.
NetBackup Agent Request Server started.
NetBackup Bare Metal Restore daemon started.
NetBackup Web Management Console started.
NetBackup Vault daemon started.
NetBackup CloudStore Service Container started.
NetBackup Service Monitor started.
NetBackup Bare Metal Restore Boot Server daemon started.

 

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No vxdbms.conf, server.conf,

No vxdbms.conf, server.conf, databases.conf file is created by default.

tried reinstallation of netbackup, but same issue persists.

 

We need to see all replies to installation questions/prompts.

Please locate the installation log files:

/var/tmp/installpbx-#######.log
 /usr/openv/tmp/install_trace.#####

Copy them to .txt files (e.g installpbx.txt and install_trace.txt) and upload as File attachments.  

Also show us contents of /usr/openv/netbackup/bp.conf

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PFA

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You need to add IP address

You need to add IP address and hostname to the server's /etc/hosts file for itself. 

Have a look at the following in the installation log:

The host name: spnchdnb004 does not resolve to a local ip address.
1 fatal networking error encountered.

 

What does 'hostname' command return? Shortname (spnchdnb004) or FQDN as in bp.conf?

I have learned that it is best to use shortname if that is what 'hostname' returns.

Would you like to use "spnchdnb004" as the configured
NetBackup server name of this machine? [y,n] (y) n

Enter the name of this NetBackup server: spnchdnb004.spnchddc.com

Is spnchdnb004.spnchddc.com the master server? [y,n] (y) y

So, remove installation, add entry for the server itself in /etc/hosts, then re-install.
Choose shortname as Configured Server name.

EMM databases should now be created.

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yes, it is the reasonof

yes, it is the reasonof issue. I added following entry to host file.

ip address          hostname_with_fqdn         hostname

 

and then just followed the following steps.

         if you are certain your network is set up correctly,
         add BYPASS_NETWORKING_TESTS=TRUE to bp.conf to avoid
         running the network test; otherwise, correct the
         reported problem.  In either case, rerun
         /usr/openv/netbackup/bin/install_bp when the problem
         has been resolved.

 

then it worked for me..

but if  I open policies section.. then it fails to load and gives following errors.

cannot connect to remote service[contentindexingservice.contentindexingmgr-hostname] status 25

 

cannot connect to remote service[DARSMANAGEMENT-hostname] status 25

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Issue resolved with refrence

Issue resolved with refrence to following discussion.

https://www-secure.symantec.com/connect/forums/nbstserv-nbevtmgr-are-not-getting-started-new-install

added following entry to hosts file.

 

127.0.0.1       localhost.localdomain.com       localhost

Highlighted
Accepted Solution!

Seems your Linux server was

Seems your Linux server was installed without basic networking? 

127.0.0.1       localhost 
is normally in /etc/hosts by default.

Symantec does not mention this as a requirement because it is assumed that a NetBackup server will have Networking by default. cheeky

Even standalone NBU master servers need network comms from itself to itself.

Some TNs mention this /etc/hosts entry as a requirement, like this one:   http://www.symantec.com/docs/TECH66433

And this status code 25 TN: http://www.symantec.com/docs/TECH141839

View solution in original post