04-15-2014 04:13 AM
Netbackup 7.6.0.1
Master : RHEL6
i have configured a new master server. Whenever I initiate a new backup that job is not coming to activity monitor.
can not connect to remote service :(DARSManagement-)(status 25)
Solved! Go to Solution.
04-22-2014 10:52 PM
Seems your Linux server was installed without basic networking?
127.0.0.1 localhost
is normally in /etc/hosts by default.
Symantec does not mention this as a requirement because it is assumed that a NetBackup server will have Networking by default.
Even standalone NBU master servers need network comms from itself to itself.
Some TNs mention this /etc/hosts entry as a requirement, like this one: http://www.symantec.com/docs/TECH66433
And this status code 25 TN: http://www.symantec.com/docs/TECH141839
04-15-2014 04:31 AM
Please show us processes running on this master:
bpps -x
and output of:
nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
What kind of backup storage is configured? Disk? tape?
On master or media server?
04-15-2014 11:07 AM
Is bpjobd running by chance? Try following the process in TECH30654 that talks about running bpdbjobs, and the activity monitor does not report any jobs.
04-22-2014 04:15 AM
I am able to find there is no server.conf an databases.conf file, but it should be there as it was new install of netbackup.
04-22-2014 04:34 AM
[root@data]# pwd
/usr/openv/db/data
[root@data]# ls -ltr
total 2376
-rw-------. 1 root bin 2433024 Nov 14 06:19 NBAZDB.db.template
-rw-------. 1 root root 0 Apr 22 16:53 vxdbms_conf.lock
No vxdbms.conf, server.conf, databases.conf file is created by default.
tried reinstallation of netbackup, but same issue persists.
04-22-2014 04:38 AM
all nbemmcmd commands are failing, master is using only disk for backups.
NB Processes
------------
root 7038 1 0 16:52 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
root 7041 1 0 16:52 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
root 7211 1 0 16:53 ? 00:00:00 /usr/openv/pdde/pdag/bin/mtstrmd
root 7232 1 0 16:53 pts/1 00:00:00 /usr/openv/netbackup/bin/bprd
root 7238 1 0 16:53 ? 00:00:00 /usr/openv/netbackup/bin/bpcompatd
root 7241 1 0 16:53 pts/1 00:00:00 /usr/openv/netbackup/bin/bpdbm
root 7249 1 0 16:53 ? 00:00:00 /usr/openv/netbackup/bin/nbjm
root 7256 7241 0 16:53 pts/1 00:00:00 /usr/openv/netbackup/bin/bpjobd
root 7370 1 0 16:53 ? 00:00:02 /usr/openv/netbackup/bin/nbsl
root 7403 1 0 16:53 pts/1 00:00:00 /usr/openv/netbackup/bin/nbcssc -a NetBackup
root 7415 1 0 16:53 ? 00:00:00 /usr/openv/netbackup/bin/nbsvcmon
MM Processes
------------
root 7223 1 0 16:53 pts/1 00:00:00 /usr/openv/volmgr/bin/ltid
root 7230 1 0 16:53 pts/1 00:00:00 vmd
Shared Symantec Processes
-------------------------
root 4559 1 0 16:42 ? 00:00:00 /opt/VRTSpbx/bin/pbx_exchange
04-22-2014 05:11 AM
following message is recived when we restart netbackup services.
netbackup start
NetBackup Authentication daemon started.
NetBackup network daemon started.
NetBackup client daemon started.
NetBackup SAN Client Fibre Transport daemon started.
NetBackup Discovery Framework started.
/usr/openv/netbackup/bin/nbdbms_start_stop: line 11: /usr/openv/db/vxdbms_env.sh: No such file or directory
NetBackup will not run without /usr/openv/db/bin/NB_dbsrv running
NetBackup Authorization daemon started.
NetBackup Event Manager started.
NetBackup Audit Manager started.
NetBackup Deduplication Manager started.
NetBackup Deduplication Engine started.
NetBackup Deduplication Multi-Threaded Agent started.
NetBackup Enterprise Media Manager started.
NetBackup Resource Broker started.
Rebuilding device nodes.
Media Manager daemons started.
NetBackup request daemon started.
NetBackup compatibility daemon started.
NetBackup Job Manager started.
NetBackup Policy Execution Manager started.
NetBackup Storage Lifecycle Manager started.
NetBackup Remote Monitoring Management System started.
NetBackup Key Management daemon started.
NetBackup Service Layer started.
NetBackup Indexing Manager started.
NetBackup Agent Request Server started.
NetBackup Bare Metal Restore daemon started.
NetBackup Web Management Console started.
NetBackup Vault daemon started.
NetBackup CloudStore Service Container started.
NetBackup Service Monitor started.
NetBackup Bare Metal Restore Boot Server daemon started.
04-22-2014 05:11 AM
No vxdbms.conf, server.conf, databases.conf file is created by default.
tried reinstallation of netbackup, but same issue persists.
We need to see all replies to installation questions/prompts.
Please locate the installation log files:
/var/tmp/installpbx-#######.log
/usr/openv/tmp/install_trace.#####
Copy them to .txt files (e.g installpbx.txt and install_trace.txt) and upload as File attachments.
Also show us contents of /usr/openv/netbackup/bp.conf
04-22-2014 05:32 AM
PFA
04-22-2014 05:54 AM
You need to add IP address and hostname to the server's /etc/hosts file for itself.
Have a look at the following in the installation log:
The host name: spnchdnb004 does not resolve to a local ip address. 1 fatal networking error encountered.
What does 'hostname' command return? Shortname (spnchdnb004) or FQDN as in bp.conf?
I have learned that it is best to use shortname if that is what 'hostname' returns.
Would you like to use "spnchdnb004" as the configured NetBackup server name of this machine? [y,n] (y) n Enter the name of this NetBackup server: spnchdnb004.spnchddc.com Is spnchdnb004.spnchddc.com the master server? [y,n] (y) y
So, remove installation, add entry for the server itself in /etc/hosts, then re-install.
Choose shortname as Configured Server name.
EMM databases should now be created.
04-22-2014 09:11 PM
yes, it is the reasonof issue. I added following entry to host file.
ip address hostname_with_fqdn hostname
and then just followed the following steps.
if you are certain your network is set up correctly,
add BYPASS_NETWORKING_TESTS=TRUE to bp.conf to avoid
running the network test; otherwise, correct the
reported problem. In either case, rerun
/usr/openv/netbackup/bin/install_bp when the problem
has been resolved.
then it worked for me..
but if I open policies section.. then it fails to load and gives following errors.
cannot connect to remote service[contentindexingservice.contentindexingmgr-hostname] status 25
cannot connect to remote service[DARSMANAGEMENT-hostname] status 25
04-22-2014 10:04 PM
Issue resolved with refrence to following discussion.
https://www-secure.symantec.com/connect/forums/nbstserv-nbevtmgr-are-not-getting-started-new-install
added following entry to hosts file.
127.0.0.1 localhost.localdomain.com localhost
04-22-2014 10:52 PM
Seems your Linux server was installed without basic networking?
127.0.0.1 localhost
is normally in /etc/hosts by default.
Symantec does not mention this as a requirement because it is assumed that a NetBackup server will have Networking by default.
Even standalone NBU master servers need network comms from itself to itself.
Some TNs mention this /etc/hosts entry as a requirement, like this one: http://www.symantec.com/docs/TECH66433
And this status code 25 TN: http://www.symantec.com/docs/TECH141839