Netbackup media manager service

[jyothish_b]

 When were netbackup media manager is start the service go down

error -Emm interface initilization failed, status = 334

error- unable to connect to teh EMM Server (77)

[RiaanBadenhorst]

HI,

Does this happen on the master or media servers? Check to see if the EMM DB is running on the master (emm) server using nbdb_ping NBDB

If its not running, start it with nbdb_admin -start NBDB

Or restart all the services.

[jyothish_b]

It on master server and service and server is restarted , need to check with nbdb_ping

[RiaanBadenhorst]

Hi,

Do that. If its on the master then its should not be related to comms. What OS?

[jyothish_b]

nbdb_admin -start NBDB

error starting NBDB

[jyothish_b]

it windows 2003 std

[RiaanBadenhorst]

What does nbdb_ping show?

Do you have space left on the drive hosting Netbackup?

[jyothish_b]

Ping did happen

free space is around 300GB of drive hosting Netbackup

[RiaanBadenhorst]

Also check <Install_Path>\VERITAS\NetBackupDB\log\server.log

[jyothish_b]

Log file is 2GB

[RiaanBadenhorst]

Please post the output from nbdb_ping

and also nbemmcmd -listhosts

and bpclntcmd -self

and bptestbpcd (without any options)

and bpps

[Chris_Morris]

What is free space like on the volume that contains the NetBackup installation?  Often times, we'll see logs or the images database filling up the volume, causing NetBackup to kill NBDB as a failsafe to not corrupt the database.

You can free up some disk space, then run nbdb_admin -start if that is the problem.

Check out this technote that outlines what I was talking about...

http://www.symantec.com/docs/TECH48381

Most of the time you'll see 93s rather than 77s and Emm interface initilization failed, status = 334 errors, but I've seen it both ways.  Just a quick thing you can check out.

EDIT:  Looks like I'm late on the free space possibility.

[Chris_Morris]

Try running the following command and see what it does...

nbdb_upgrade

[jyothish_b]

I have 300 GB disk space on NetBackup installation folder

[jyothish_b]

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

D:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -self
gethostname() returned: bglbg1erbkp1
host bglbg1erbkp1: bglbg1erbkp1.mydom.LOCAL at 172.26.65.57 (0x39411aac)
aliases:

D:\Program Files\Veritas\NetBackup\bin>cd admincmd

D:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd.exe
1 1 1
172.26.65.57:3220 -> 172.26.65.57:13724
172.26.65.57:3221 -> 172.26.65.57:13724

D:\Program Files\Veritas\NetBackup\bin\admincmd>bpps
'bpps' is not recognized as an internal or external command,
operable program or batch file.

D:\Program Files\Veritas\NetBackup\bin\admincmd>cd..

D:\Program Files\Veritas\NetBackup\bin>bpps.exe
* BGLBG1ERBKP1                                           3/16/11 23:46:24.408
COMMAND           PID      LOAD             TIME   MEM                  START
bpcompatd        2172    0.000%            1.828  9.6M   3/16/11 23:36:16.750
bpinetd          2232    0.000%            1.031  6.3M   3/16/11 23:36:24.343
bpjava-msvc      2456    0.000%            0.765  5.0M   3/16/11 23:36:25.953
bpdbm            2680    0.000%            0.406   13M   3/16/11 23:36:32.562
nbevtmgr         2836    0.000%            0.234   18M   3/16/11 23:36:34.187
bpjobd           2844    0.000%            0.015   12M   3/16/11 23:36:34.421
nbjm             2896    0.000%            0.078   14M   3/16/11 23:36:35.328
bprd             2948    0.000%            0.156   11M   3/16/11 23:36:35.796
nbsvcmon         3036    0.000%            0.109   14M   3/16/11 23:36:36.578
nbstserv         1104    0.000%            0.093   18M   3/16/11 23:36:36.812
vmd              3340    0.000%            1.500   12M   3/16/11 23:36:38.828
ltid             3660    0.000%            0.062   13M   3/16/11 23:36:44.296
nbpem            3704    0.000%            0.046   17M   3/16/11 23:36:44.734
nbrmms           3792    0.000%            0.250   23M   3/16/11 23:36:45.218
nbproxy          3812    0.000%            0.015   13M   3/16/11 23:36:45.453
nbproxy          3832    0.000%            0.015   13M   3/16/11 23:36:45.718
nbproxy          3852    0.000%            0.000   13M   3/16/11 23:36:45.765
nbproxy          3872    0.000%            0.375   16M   3/16/11 23:36:45.828
nbsl             3936    0.000%            0.046   18M   3/16/11 23:36:46.531
dbsrv9           4464    0.000%            0.031   16M   3/16/11 23:40:13.119
bpps             1656    0.000%            0.000  3.6M   3/16/11 23:46:23.237

D:\Program Files\Veritas\NetBackup\bin>nbdb_ping.exe
Database [NBDB] is not available.

D:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd.exe -listhosts
NBEMMCMD, Version:6.5
Failed to initialize EMM connection.  Verify that network access to the EMM serv
er is available and that the services nbemm and pbx_exchange are running on the
EMM server. (195)
Command did not complete successfully.

[jyothish_b]

D:\Program Files\Veritas\NetBackup\bin>nbdb_upgrade.exe
Verifying the running version of NBDB ...
Verification Failed.

[RiaanBadenhorst]

Only other thing I can think of is to check that the EMM server name is correctly specified in the registry.

Did anything change prior to this issue? Name change, DNS update, IP Address change?

And up the logging for emm

install_path\veritas\

netbackup\bin\vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6

Then restart the emm service and check the log

install_path\veritas\netbackup\bin\vxlogview -p 51216 -o 111 -t 00:05:00

[Marianne]

Check if Symantec Private Branch Exchange service is running.

Please try the following:

From cmd, stop all NBU services - bpdown

Go to Services and stop PBX (Symantec Private Branch Exchange)

Move/rename server.log.

Start PBX

From cmd, start NBU services: nbup

Run bpps to check if emm is started.

If still not, please check Event Viewer System and Application log for errors. Also check if new server.log is created.

[jyothish_b]

service still not come up

[jyothish_b]

Service still not come up hence not going down,

Symantec Private Branch Exchange not stoping