Netbackup! the backup failed to back up the requested files(6)

[thvinhadm]

Netbackup version 7.5 for Master Server, Media Server, Client

vCenter 6.5

Error:

9/4/2019 9:59:33 AM - Info nbjm(pid=7748) starting backup job (jobid=234371) for client hcmsolarwind01.asia.tlm.com, policy HCMSOLARWIND01, schedule Full
9/4/2019 9:59:33 AM - Info nbjm(pid=7748) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=234371, request id:{C97845C7-2034-462E-AC39-92B0BC22FAF3})
9/4/2019 9:59:33 AM - requesting resource Any
9/4/2019 9:59:33 AM - requesting resource hcmnbusrv01.asia.tlm.com.NBU_CLIENT.MAXJOBS.hcmsolarwind01.asia.tlm.com
9/4/2019 9:59:33 AM - requesting resource hcmnbusrv01.asia.tlm.com.NBU_POLICY.MAXJOBS.HCMSOLARWIND01
9/4/2019 9:59:33 AM - awaiting resource Any Reason: Maximum job count has been reached for the storage unit, Media Server: hcmnbusrv01.asia.tlm.com,
Robot Number: 2, Robot Type: TLD, Media ID: N/A, Drive Name: N/A,
Volume Pool: NetBackup, Storage Unit: hcmnbusrv01-hcart2-robot-tld-2, Drive Scan Host: N/A

9/4/2019 10:07:48 AM - awaiting resource Any Reason: Drives are in use, Media Server: hcmnbusrv01.asia.tlm.com,
Robot Number: 2, Robot Type: TLD, Media ID: N/A, Drive Name: N/A,
Volume Pool: NetBackup, Storage Unit: hcmnbusrv01-hcart2-robot-tld-2, Drive Scan Host: N/A

9/4/2019 10:11:03 AM - granted resource hcmnbusrv01.asia.tlm.com.NBU_CLIENT.MAXJOBS.hcmsolarwind01.asia.tlm.com
9/4/2019 10:11:03 AM - granted resource hcmnbusrv01.asia.tlm.com.NBU_POLICY.MAXJOBS.HCMSOLARWIND01
9/4/2019 10:11:03 AM - granted resource TV1220
9/4/2019 10:11:03 AM - granted resource HP.ULTRIUM6-SCSI.001
9/4/2019 10:11:03 AM - granted resource hcmnbusrv01-hcart2-robot-tld-2
9/4/2019 10:11:03 AM - started
9/4/2019 10:11:04 AM - estimated 0 Kbytes needed
9/4/2019 10:11:04 AM - begin Parent Job
9/4/2019 10:11:04 AM - begin VMware, Start Notify Script
9/4/2019 10:11:06 AM - Info RUNCMD(pid=8420) started
9/4/2019 10:11:07 AM - Info RUNCMD(pid=8420) exiting with status: 0
Status 0
9/4/2019 10:11:07 AM - end VMware, Start Notify Script; elapsed time: 00:00:03
9/4/2019 10:11:07 AM - begin VMware, Step By Condition
Status 0
9/4/2019 10:11:07 AM - end VMware, Step By Condition; elapsed time: 00:00:00
9/4/2019 10:11:07 AM - begin VMware, Read File List
Status 0
9/4/2019 10:11:07 AM - end VMware, Read File List; elapsed time: 00:00:00
9/4/2019 10:11:07 AM - begin VMware, Create Snapshot
9/4/2019 10:11:09 AM - started process bpbrm (9724)
9/4/2019 10:11:10 AM - Info bpbrm(pid=9724) hcmsolarwind01.asia.tlm.com is the host to backup data from
9/4/2019 10:11:10 AM - Info bpbrm(pid=9724) reading file list from client
9/4/2019 10:11:10 AM - Info bpbrm(pid=9724) start bpfis on client
9/4/2019 10:11:10 AM - begin Create Snapshot
9/4/2019 10:11:11 AM - Info bpfis(pid=9816) Backup started
9/4/2019 10:11:13 AM - snapshot backup of client hcmsolarwind01.asia.tlm.com using method VMware_v2
9/4/2019 10:21:44 AM - Info bpfis(pid=9816) done. status: 0
9/4/2019 10:21:44 AM - end Create Snapshot; elapsed time: 00:10:34
9/4/2019 10:21:45 AM - Info bpfis(pid=0) done. status: 0: the requested operation was successfully completed
9/4/2019 10:21:45 AM - end writing
Status 0
9/4/2019 10:21:45 AM - end VMware, Create Snapshot; elapsed time: 00:10:38
9/4/2019 10:21:45 AM - begin VMware, Policy Execution Manager Preprocessed
9/4/2019 10:32:29 AM - end VMware, Policy Execution Manager Preprocessed; elapsed time: 00:10:44
9/4/2019 10:32:29 AM - begin VMware, Stop On Error
Status 0
9/4/2019 10:32:29 AM - end VMware, Stop On Error; elapsed time: 00:00:00
9/4/2019 10:32:29 AM - begin VMware, Delete Snapshot
9/4/2019 10:32:31 AM - started process bpbrm (9076)
9/4/2019 10:32:32 AM - begin Delete Snapshot
9/4/2019 10:32:32 AM - Info bpfis(pid=0) Snapshot will not be deleted
Status 6
9/4/2019 10:32:36 AM - Info bpfis(pid=8228) Backup started
9/4/2019 10:43:55 AM - Info bpfis(pid=8228) done. status: 0
9/4/2019 10:43:55 AM - end Delete Snapshot; elapsed time: 00:11:23
9/4/2019 10:43:55 AM - end writing
Status 0
9/4/2019 10:43:55 AM - end VMware, Delete Snapshot; elapsed time: 00:11:26
Status 6
9/4/2019 10:43:55 AM - end Parent Job; elapsed time: 00:32:51
the backup failed to back up the requested files(6)

[thvinhadm]

No anyone help me!

[Systems_Team]

Hi Thvinhadm,

I would say your issue is most likely that you are running a version of VMware that is not supported by NetBackup 7.5.  NetBackup 7.5 uses VDDK version 5.1.1 and supports up to vSphere 5.1 U3.  From what you say, you are running vSphere 6.5.

Here is the link to the NetBackup 7.5 Software Compatibility List:   https://download.veritas.com/resources/content/live/SFDC/41000/000040842/en_US/nbu_76_scl.html?__gda...

Support for vSphere 6.5 was not introduced into NetBackup until version 7.7.3.  That version is now end of life, the same applies to 7.5 which you are currently running.

Your only options would be:

• Downgrade VMware to 5.1 (probably very difficult, if even possible)
• Upgrade NetBackup to at least 7.7.3, although preferably to a supported version (8.0 - 8.2)
• Modify your backups to use agents inide your VM's, and do a traditional agent-based backup

Hope this helps,

Steve

[Marianne · Accepted solution]

@thvinhadm 

Are you aware that all NBU versions up to 7.6.x reached EOSL on  February 1, 2017 ? 
  https://www.veritas.com/content/support/en_US/article.100038907.html

So, there is no support in your old, unsupported version of NBU for your new vCenter 6.5 version. 

You can find NBU with VMware compatibily in the NBU OS compatibility lists.
NBU 7.7 OS SCL: http://www.veritas.com/docs/000025229 
(7.7 is already in end of standard support)
NBU 8.x OS SCL: http://www.veritas.com/docs/000115691

[thvinhadm]

Hi Systems_Team,

In site at Malaysia,

Using Netbackup version 7.6 and vCenter 6.5.

Working normal, not error.

[Marianne]

@thvinhadm 

Actually - it is NOT working normal and you are getting errors.

Please see the NBU 7.6 OS SCL : https://www.veritas.com/content/support/en_US/doc/NB_76_OSSCL

Latest versions supported by NBU 7.6.1.2 are vSphere 6.0, 6.0 U1, 6.0 U2.

Support for vSphere 6.5 was introduced in NBU 7.7.3.

You are simply lucky if anything is working. 
You need to upgrade. 

[thvinhadm]

@Marianne ,

Thanks for your information :).