03-30-2022 06:13 AM
Hi,
i would upgrade NBU Client 7.6.1 to newer version, on a Linux Suse. I verified on server and these are information:
clnt01:{root}:~ $ cat /etc/SuSE-release
SUSE Linux Enterprise Server 12 (x86_64)
VERSION = 12
PATCHLEVEL = 1
clnt01:{root}:~ $ uname -r
2.6.31665-amd-smp
I checked on https://sort.veritas.com/nbu_checkers/nbu_scl_checker for Suse 12 SP1 for NBU version support, and i think that NBU 7.7.3 and later are ok for upgrade, but when i try to install, this error appear:
ERROR: Detected an attempt to install incorrect platform and/or
operating system and version client binaries on clnt01.
Please someone can help me?
Thanks in advance,
Best Regards
Solved! Go to Solution.
04-27-2022 07:42 AM - edited 04-27-2022 07:51 AM
try to copy the packages from /usr/openv/netbackup/client/<client OS> of the master server and
rpm -U VRTSnbpck.rpm
rpm -U VRTSpbx.rpm
rpm -U VRTSnbclt.rpm
rpm -U VRTSnbjre.rpm
rpm -U VRTSnbjava.rpm
rpm -U VRTSpddea.rpm
rpm -U VRTSnbcfg.rpm
Hope that this will work.
Before that stop all netbackup services on the client and copy (tar) /usr/openv, just to have it in case you need to roll back.
if this not work, schedule a downtime. Stop SAP, revert the admin's patch, install netbackup and re apply the patch.
03-30-2022 07:30 AM
hi @albatroz19
Are you using the right binaries ? SUSE has hardware support for both Z, Power and X86-64.
Please note the tech note from Sort : https://www.veritas.com/content/support/en_US/article.100031908
03-30-2022 08:51 AM
Hi Nicolai,
i looked for technote but it isn't for my case.
My problem that i cannot upgrade from NBU 7.6.1 to a new release, because when i try there is this error:
ERROR: Detected an attempt to install incorrect platform and/or
operating system and version client binaries on clnt01.
NBU's packages are correct, maybe a discrepancy on Suse 12 sp1 and kernel version (2.6.31665-amd-smp) not supported?
Thanks and Regards,
03-31-2022 12:27 AM
Hi @albatroz19
Is there a install log/trace ? What does it say ?
You will likely have to look at the installation script, to see where the platform check fails.
It's difficult to narrow in, what the issues is, without any from of additional debug information.
03-31-2022 12:37 AM
if your master server is linux, you can start the upgrade thew the java gui (right click the client from the policy ->all clients and select update).
You must have the correct OS selected at the policy
03-31-2022 08:11 AM
Hi @Nicolai
only log present on execute ./install is:
Veritas Installation Script
Copyright (c) 2020 Veritas Technologies LLC. All rights reserved.
Installing NetBackup Client Software
Please review the VERITAS SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding. The agreement includes
details on the NetBackup Product Improvement Program.
For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check the Installation and Upgrade checklists
and the Hot Fix and EEB Release Auditor, both available on the Veritas
Services and Operations Readiness Tools (SORT) page:
https://sort.veritas.com/netbackup.
Do you wish to continue? [y,n] (y) y
ERROR: Detected an attempt to install incorrect platform and/or
operating system and version client binaries on clnt01.
I have a doubt for kernel version and Suse 12 SP1, maybe not supported from NBU 7 and newer.
@StefanosM
I've changed on policy HW/OS version from SuSE 2.6.16 to SuSE 4.4.73 but not upgrade.
Thanks and Regards,
04-04-2022 08:56 AM
Are there any log files generated in /tmp/ or /var/tmp/ when the script is run?
04-05-2022 03:06 AM
Hi X2,
nothing else of log information. Only present i showed on previous post.
Only this:
Veritas Installation Script
Copyright (c) 2020 Veritas Technologies LLC. All rights reserved.
Installing NetBackup Client Software
Please review the VERITAS SOFTWARE LICENSE AGREEMENT located on
the installation media before proceeding. The agreement includes
details on the NetBackup Product Improvement Program.
For NetBackup installation and upgrade information specific to your
platform and to find out if your installed EEBs or hot fixes are
contained in this release, check the Installation and Upgrade checklists
and the Hot Fix and EEB Release Auditor, both available on the Veritas
Services and Operations Readiness Tools (SORT) page:
https://sort.veritas.com/netbackup.
Do you wish to continue? [y,n] (y) y
ERROR: Detected an attempt to install incorrect platform and/or
operating system and version client binaries on clnt01.
Thanks & Regards
04-05-2022 03:55 AM
one stupid question.
What is the name of the file you upload to the client for the installation?
04-05-2022 06:53 AM
What happens if you perform a clean install instead of a upgrade ?
Do save the old installation, just in case.
04-05-2022 04:12 PM
Hi @albatroz19
I'm late to this thread, but other than an academic exercise, why do you need to upgrade?
The OS is out of support. (12 SP1 LTSS ends 31/05/2020) The NetBackup version you are thinking of upgrading to is effectively out of support also (it technically can be supported until May 2023, but requires appropriate support cost uplift).
If your backups are currently working, why change anything? If the client upgrade is to support upgrading the NetBackup servers, then yes this may break the compatibility support between versions, but it is unlikely to break the actual backups - just run the system as an unsupported configuration.
Cheers
David
04-11-2022 05:24 AM
Hi All,
tahnks for answer. I want upgrade NBU, because the master is 8.3 version.
I upgraded other clients Suse 12 SP1 with kernel 3.x to netbackup 8.2, so, maybe the problem is the kernel, that on this specified client, also it's Suse 12 SP1, the kernel 2.6.31 isn't adapted to upgrade.
Regards
04-27-2022 07:33 AM
Hi,
Discovered the mystery...
Sys admin told me that he used a patch to make the server appear with 2.6.31 kernel in order to use old sap software version, but the server it is a real suse 12 SP1 with 3.16.53 kernel.
I don't undestood him... ???
So, exist a method to install nbu 8.2 packages bypassing install_script's checking kernel version?
Thanks & Regards,
04-27-2022 07:42 AM - edited 04-27-2022 07:51 AM
try to copy the packages from /usr/openv/netbackup/client/<client OS> of the master server and
rpm -U VRTSnbpck.rpm
rpm -U VRTSpbx.rpm
rpm -U VRTSnbclt.rpm
rpm -U VRTSnbjre.rpm
rpm -U VRTSnbjava.rpm
rpm -U VRTSpddea.rpm
rpm -U VRTSnbcfg.rpm
Hope that this will work.
Before that stop all netbackup services on the client and copy (tar) /usr/openv, just to have it in case you need to roll back.
if this not work, schedule a downtime. Stop SAP, revert the admin's patch, install netbackup and re apply the patch.
05-26-2022 02:55 AM
Hi StefanoSM,
as aspected,
we scheduled downtime, stop sap and sys admin revertd patch, in order to upgrade NBU.
Thanks and Regards,