New Exchange 2010 Backup fails

[pmc214]

We have just fired up new Exchange 2010 servers and the policy i created using this article (among other things) https://www-secure.symantec.com/connect/articles/exchange-serve-2010-backup-databases-and-restore-rd... continues to fail.

Here is the job details. Can anyone offer advice/help/opinions? Thanks!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

11/29/2012 9:21:18 AM - Info nbjm(pid=6572) starting backup job (jobid=274518) for client mbx01, policy Exchange, schedule Full 
11/29/2012 9:21:18 AM - Info nbjm(pid=6572) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=274518, request id:{39CBF352-9057-4313-85F1-51FF7FCF1DC2}) 
11/29/2012 9:21:18 AM - requesting resource horus-hcart-robot-tld-1
11/29/2012 9:21:18 AM - requesting resource horus.NBU_CLIENT.MAXJOBS.mbx01
11/29/2012 9:21:18 AM - requesting resource horus.NBU_POLICY.MAXJOBS.Exchange
11/29/2012 9:21:18 AM - requesting resource EXCHANGE_RESOLVER.horus.Exchange.mbx01
11/29/2012 9:21:18 AM - granted resource horus.NBU_CLIENT.MAXJOBS.mbx01
11/29/2012 9:21:18 AM - granted resource horus.NBU_POLICY.MAXJOBS.Exchange
11/29/2012 9:21:18 AM - granted resource EXCHANGE_RESOLVER.horus.Exchange.mbx01
11/29/2012 9:21:19 AM - estimated 0 Kbytes needed
11/29/2012 9:21:19 AM - begin Parent Job
11/29/2012 9:21:19 AM - begin Exchange 14 Resolver, Start Notify Script
11/29/2012 9:21:19 AM - Info RUNCMD(pid=2588) started           
11/29/2012 9:21:19 AM - Info RUNCMD(pid=2588) exiting with status: 0        
Status 0
11/29/2012 9:21:19 AM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:00
11/29/2012 9:21:19 AM - begin Exchange 14 Resolver, Step By Condition
Status 0
11/29/2012 9:21:19 AM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
11/29/2012 9:21:19 AM - begin Exchange 14 Resolver, Read File List
Status 0
11/29/2012 9:21:19 AM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
11/29/2012 9:21:19 AM - begin Exchange 14 Resolver, Resolver Discovery
11/29/2012 9:21:20 AM - started process bpbrm (10168)
11/29/2012 9:21:21 AM - Info bpbrm(pid=10168) mbx01 is the host to restore to     
11/29/2012 9:21:21 AM - Info bpbrm(pid=10168) reading file list from client       
11/29/2012 9:21:30 AM - Info bpbrm(pid=10168) client_pid=9972           
11/29/2012 9:21:30 AM - Info bpbrm(pid=10168) from client mbx01: TRV - BPRESOLVER has executed on server (MBX01) 
11/29/2012 9:21:41 AM - Info bpresolver(pid=9972) done.  status: 2        
11/29/2012 9:21:41 AM - Error bpbrm(pid=10168) no worklist items returned from bpresolver on client  mbx01  
11/29/2012 9:21:41 AM - Info bpresolver(pid=9972) done. status: 2: none of the requested files were backed up 
Status 2
11/29/2012 9:21:41 AM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:00:22
11/29/2012 9:21:41 AM - begin Exchange 14 Resolver, Stop On Error
Status 0
11/29/2012 9:21:41 AM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
11/29/2012 9:21:41 AM - begin Exchange 14 Resolver, End Notify Script
11/29/2012 9:21:41 AM - Info RUNCMD(pid=1076) started           
11/29/2012 9:21:41 AM - Info RUNCMD(pid=1076) exiting with status: 0        
Status 0
11/29/2012 9:21:41 AM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:00
Status 2
11/29/2012 9:21:41 AM - end Parent Job; elapsed time: 00:00:22
none of the requested files were backed up(2)

[Mark_Solutions]

Can we see your policy listing please - it looks like you have the mailbox server as the client name rather than the name of the DAG

You obviously also need to ensure all other pre-requisites have been completed

[pmc214]

we have 2 mbx servers and a client access sever (cas01).

Policy Listing - ?

[Mark_Solutions]

What is your actual DAG name? that is what should be in the policy

You can do a bppllist policyname -U to pipe out the policy details

Have the mailbox servers and CAS server had the NetBackup clients installed

[pmc214]

i tried using - Microsoft Exchange Database Availability Groups:\DAG01.xxxxxx.xxx

the cas server does not have client installed... we are backing it up using VM.

Policy Name:       Exchange

  Policy Type:         MS-Exchange-Server
  Active:              yes
  Effective date:      11/28/2012 16:55:18
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           horus-hcart-robot-tld-1
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Exchange Source active db:               yes
  Exchange 2010 Preferred Server: (none defined)
  Application Discovery:      no
  Discovery Lifetime:      28800 seconds
ASC Application and attributes: (none defined)

  Granular Restore Info:  no
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Windows-x64   Windows2008   mbx01
                 Windows-x86   Windows2008   mbx02

  Include:  Microsoft Exchange Database Availability Groups:\DAG01.xxxxxx.xxx

  Schedule:              Full
    Type:                Automatic Backup
    Frequency:           every 1 day
    Maximum MPX:         1
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
          Wednesday  06:00:00  -->  Wednesday  23:50:00

[Mark_Solutions]

The client should just be DAG01, not the mailbox servers and the CAS will need a NetBackup client installing as it talks to that to do the resolving of the mailbox servers

Alternatively if on 7.5 do it all via VM but again you need a client installing plus the Symantec Snapshot Provider installing

[Will_Restore]

from the Admin Guide

Install the NetBackup client software on the computer that has the Exchange

Server, any off-host clients, and all CAS servers that are used for mailbox

databases. In an Exchange Server cluster, install the NetBackup client on each

node in the cluster.

[pmc214]

detail status after changes and installing 7.5 client on cas01

11/29/2012 12:27:08 PM - Info nbjm(pid=6572) starting backup job (jobid=274529) for client dag01, policy Exchange, schedule Full 
11/29/2012 12:27:08 PM - Info nbjm(pid=6572) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=274529, request id:{4D993E0C-6262-4C6B-8358-C2FF2527E3E5}) 
11/29/2012 12:27:08 PM - requesting resource Any
11/29/2012 12:27:08 PM - requesting resource horus.NBU_CLIENT.MAXJOBS.dag01
11/29/2012 12:27:08 PM - requesting resource horus.NBU_POLICY.MAXJOBS.Exchange
11/29/2012 12:27:08 PM - requesting resource EXCHANGE_RESOLVER.horus.Exchange.dag01
11/29/2012 12:27:08 PM - granted resource horus.NBU_CLIENT.MAXJOBS.dag01
11/29/2012 12:27:08 PM - granted resource horus.NBU_POLICY.MAXJOBS.Exchange
11/29/2012 12:27:08 PM - granted resource EXCHANGE_RESOLVER.horus.Exchange.dag01
11/29/2012 12:27:09 PM - estimated 0 Kbytes needed
11/29/2012 12:27:09 PM - begin Parent Job
11/29/2012 12:27:09 PM - begin Exchange 14 Resolver, Start Notify Script
11/29/2012 12:27:09 PM - Info RUNCMD(pid=3648) started           
11/29/2012 12:27:09 PM - Info RUNCMD(pid=3648) exiting with status: 0        
Status 0
11/29/2012 12:27:09 PM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:00
11/29/2012 12:27:09 PM - begin Exchange 14 Resolver, Step By Condition
Status 0
11/29/2012 12:27:09 PM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
11/29/2012 12:27:09 PM - begin Exchange 14 Resolver, Read File List
Status 0
11/29/2012 12:27:09 PM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
11/29/2012 12:27:09 PM - begin Exchange 14 Resolver, Resolver Discovery
11/29/2012 12:27:10 PM - started process bpbrm (10132)
11/29/2012 12:30:46 PM - Info bpbrm(pid=10132) connect failed STATUS (18) CONNECT_FAILED       
11/29/2012 12:30:46 PM - Info bpbrm(pid=10132)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO dag01 128.1.9.13 bpcd VIA pbx
11/29/2012 12:30:46 PM - Info bpbrm(pid=10132)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO dag01 128.1.9.13 bpcd VIA vnetd
11/29/2012 12:30:46 PM - Info bpbrm(pid=10132)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO dag01 128.1.9.13 bpcd
11/29/2012 12:30:46 PM - Error bpbrm(pid=10132) Cannot connect to dag01        
Status 26
11/29/2012 12:30:46 PM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:03:37
11/29/2012 12:30:46 PM - begin Exchange 14 Resolver, Stop On Error
Status 0
11/29/2012 12:30:46 PM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
11/29/2012 12:30:46 PM - begin Exchange 14 Resolver, End Notify Script
11/29/2012 12:30:47 PM - Info RUNCMD(pid=7908) started           
11/29/2012 12:30:47 PM - Info RUNCMD(pid=7908) exiting with status: 0        
Status 0
11/29/2012 12:30:47 PM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:01
Status 26
11/29/2012 12:30:47 PM - end Parent Job; elapsed time: 00:03:38
client/server handshaking failed(26)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Policy Name:       Exchange

  Policy Type:         MS-Exchange-Server
  Active:              yes
  Effective date:      11/28/2012 16:55:18
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           (specific storage unit not required)
  Volume Pool:         NetBackup
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Exchange Source active db:               yes
  Exchange 2010 Preferred Server: (none defined)
  Application Discovery:      no
  Discovery Lifetime:      28800 seconds
ASC Application and attributes: (none defined)

  Granular Restore Info:  no
  Ignore Client Direct:  no
Enable Metadata Indexing:  no
Index server name:  NULL
  Use Accelerator:  no
  HW/OS/Client:  Windows-x86   Windows2008   dag01

  Include:  Microsoft Exchange Database Availability Groups:\

  Schedule:              Full
    Type:                Automatic Backup
    Frequency:           every 1 day
    Maximum MPX:         1
    Synthetic:           0
    Checksum Change Detection: 0
    PFI Recovery:        0
    Retention Level:     1 (2 weeks)
    Number Copies:       1
    Fail on Error:       0
    Residence:           (specific storage unit not required)
    Volume Pool:         (same as policy volume pool)
    Server Group:        (same as specified for policy)
    Residence is Storage Lifecycle Policy:         0
    Schedule indexing:     0
    Daily Windows:
          Wednesday  06:00:00  -->  Wednesday  23:50:00

[Will_Restore]

Cannot connect to dag01        
Status 26
 

What is the virtual name?  DAG01 ?    Client name in the Policy is case-sensitive.

[pmc214]

changed name in policy... still handshake problem?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

11/30/2012 11:34:01 AM - Info nbjm(pid=6496) starting backup job (jobid=274792) for client DAG01, policy Exchange, schedule Full 
11/30/2012 11:34:01 AM - Info nbjm(pid=6496) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=274792, request id:{EE019903-A9EB-4506-A0A8-318F713A3315}) 
11/30/2012 11:34:01 AM - requesting resource Any
11/30/2012 11:34:01 AM - requesting resource horus.NBU_CLIENT.MAXJOBS.DAG01
11/30/2012 11:34:01 AM - requesting resource horus.NBU_POLICY.MAXJOBS.Exchange
11/30/2012 11:34:01 AM - requesting resource EXCHANGE_RESOLVER.horus.Exchange.DAG01
11/30/2012 11:34:01 AM - granted resource horus.NBU_CLIENT.MAXJOBS.DAG01
11/30/2012 11:34:01 AM - granted resource horus.NBU_POLICY.MAXJOBS.Exchange
11/30/2012 11:34:01 AM - granted resource EXCHANGE_RESOLVER.horus.Exchange.DAG01
11/30/2012 11:34:01 AM - estimated 0 Kbytes needed
11/30/2012 11:34:01 AM - begin Parent Job
11/30/2012 11:34:01 AM - begin Exchange 14 Resolver, Start Notify Script
11/30/2012 11:34:02 AM - Info RUNCMD(pid=3512) started           
11/30/2012 11:34:02 AM - Info RUNCMD(pid=3512) exiting with status: 0        
Status 0
11/30/2012 11:34:02 AM - end Exchange 14 Resolver, Start Notify Script; elapsed time: 00:00:01
11/30/2012 11:34:02 AM - begin Exchange 14 Resolver, Step By Condition
Status 0
11/30/2012 11:34:02 AM - end Exchange 14 Resolver, Step By Condition; elapsed time: 00:00:00
11/30/2012 11:34:02 AM - begin Exchange 14 Resolver, Read File List
Status 0
11/30/2012 11:34:02 AM - end Exchange 14 Resolver, Read File List; elapsed time: 00:00:00
11/30/2012 11:34:02 AM - begin Exchange 14 Resolver, Resolver Discovery
11/30/2012 11:34:02 AM - started process bpbrm (3460)
11/30/2012 11:37:38 AM - Info bpbrm(pid=3460) connect failed STATUS (18) CONNECT_FAILED       
11/30/2012 11:37:38 AM - Info bpbrm(pid=3460)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO DAG01 128.1.9.13 bpcd VIA pbx
11/30/2012 11:37:38 AM - Info bpbrm(pid=3460)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO DAG01 128.1.9.13 bpcd VIA vnetd
11/30/2012 11:37:38 AM - Info bpbrm(pid=3460)  status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO DAG01 128.1.9.13 bpcd
11/30/2012 11:37:38 AM - Error bpbrm(pid=3460) Cannot connect to DAG01        
11/30/2012 11:37:38 AM - Info (pid=0) done. status: 58: can't connect to client     
Status 26
11/30/2012 11:37:38 AM - end Exchange 14 Resolver, Resolver Discovery; elapsed time: 00:03:36
11/30/2012 11:37:38 AM - begin Exchange 14 Resolver, Stop On Error
Status 0
11/30/2012 11:37:38 AM - end Exchange 14 Resolver, Stop On Error; elapsed time: 00:00:00
11/30/2012 11:37:38 AM - begin Exchange 14 Resolver, End Notify Script
11/30/2012 11:37:39 AM - Info RUNCMD(pid=9872) started           
11/30/2012 11:37:39 AM - Info RUNCMD(pid=9872) exiting with status: 0        
Status 0
11/30/2012 11:37:39 AM - end Exchange 14 Resolver, End Notify Script; elapsed time: 00:00:01
Status 26
11/30/2012 11:37:39 AM - end Parent Job; elapsed time: 00:03:38
client/server handshaking failed(26)

[raj08]

Please check if "dag01 " is in dns and able to get ping reply from the netbackup master server. Sometimes this error happens when netbackup is not able to ping DAG.

..RAJ

[V4]

Can you disable OS firewall (if enabled) at client end. Do verify required ports are allowed in bi-directional in between NBU Master/Media and clients

Have seen this similar due to ports being blocked