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New Media server fails with (27) child process killed by signal

Slartybardfast
Level 5

Hello forum,

We have upgraded our hardware platform and gone from version 7.5.0.7 to 7.7.3. I also added two new media servers. The issue is with one of the newly added media server If I move a policy to this policy storage server it fails with error 27. the bpbkar log on the client has this error:

10:16:56.819 [7880.7516] <16> dtcp_read: TCP - failure: recv socket (596) (TCP 10058: Can't send after socket shutdown)

I move the policy to the other new media server and it runs successfully. I have been looking at the bpbrm and bptm on the media server but its not giving much away.

1 ACCEPTED SOLUTION

Accepted Solutions

HI Marianne

I have solved the issue by luck more than anything else. I ran a repair on the software and now its all working. Many thanks for your guidance. I suppose you cannot mark your own post as resolved? :)

View solution in original post

4 REPLIES 4

Marianne
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More info please...

Which OS on new media server?
Have OS firewalls been disabled?
Which AV and/or security software on this server?

Please show us all text in job details of failed job - this should give us an indication of process flow and which process reported the error. 

You may get more useful information with increased logging levels - try level 3.

 

Hi Marianne,

In answer to your questions:

Which OS on new media server? Windows Server 2008 R2 Service Pack 1
Have OS firewalls been disabled? Firewalls disabled
Which AV and/or security software on this server? Symantec Endpoint Protection 12.1 AV component only

 

Feb-2017 11:30:18 - Info nbjm (pid=5512) starting backup job (jobid=37723) for client SERVER004, policy ABC_SERVER004_TEST, schedule Differential-Inc
08-Feb-2017 11:30:19 - estimated 0 kbytes needed
08-Feb-2017 11:30:19 - Info nbjm (pid=5512) started backup (backupid=SERVER004_1486553418) job for client SERVER004, policy ABC_SERVER004_TEST, schedule Differential-Inc on storage unit MediaServer004-hcart-robot-tld-6
08-Feb-2017 11:30:21 - started process bpbrm (pid=27140)
08-Feb-2017 11:30:27 - Info bpbrm (pid=27140) SERVER004 is the host to backup data from
08-Feb-2017 11:30:27 - Info bpbrm (pid=27140) reading file list for client
08-Feb-2017 11:30:29 - connecting
08-Feb-2017 11:30:33 - Info bpbrm (pid=27140) starting bpbkar32 on client
08-Feb-2017 11:30:33 - connected; connect time: 0:00:00
08-Feb-2017 11:30:34 - Info bpbkar32 (pid=13372) Backup started
08-Feb-2017 11:30:34 - Info bpbkar32 (pid=13372) change time comparison:<disabled>
08-Feb-2017 11:30:34 - Info bpbkar32 (pid=13372) archive bit processing:<enabled>
08-Feb-2017 11:30:34 - Info bptm (pid=25256) start
08-Feb-2017 11:30:34 - Info bptm (pid=25256) using 262144 data buffer size
08-Feb-2017 11:30:34 - Info bptm (pid=25256) setting receive network buffer to 263168 bytes
08-Feb-2017 11:30:34 - Info bptm (pid=25256) using 128 data buffers
08-Feb-2017 11:30:34 - Info bptm (pid=25256) start backup
08-Feb-2017 11:30:34 - Info bptm (pid=25256) backup child process is pid 26200.26784
08-Feb-2017 11:30:34 - Info bptm (pid=25256) Waiting for mount of media id ABC245 (copy 1) on server MediaServer004.
08-Feb-2017 11:30:34 - Info bptm (pid=26200) start
08-Feb-2017 11:30:34 - mounting BRS245
08-Feb-2017 11:30:40 - Info bpbkar32 (pid=0) done
08-Feb-2017 11:30:41 - Error bpbrm (pid=27140) cannot send mail to admins@another.com
08-Feb-2017 11:30:43 - Info bpbkar32 (pid=0) done. status: 27: child process killed by signal
08-Feb-2017 11:30:43 - end writing
child process killed by signal  (27)

 

 

Marianne
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Try again with level 3 logs on media server and client. 
We will need to see what happens between bpbrm and bpbkar at the time of failure. 
Rename today's logs so that new log files will be created when you run backup with new logging level.

Probably a good idea to create a new test policy with a small folder on the same client and run a Full schedule.

HI Marianne

I have solved the issue by luck more than anything else. I ran a repair on the software and now its all working. Many thanks for your guidance. I suppose you cannot mark your own post as resolved? :)