New NetBackup 7 Media Server - Unable to connect to Master Server

[Kwinter]

Hi,

I just installed NetBackup 7.01 on a Win2008R2 system and during the configuration/installation I entered the master server's name; but when I tried to load the admin console, it will not load / connect to the master server.

Any ideas?

thanks,

[Kwinter]

Error message:

Unable to connect to the selected NetBackup host "master00"

1.  make sure the user "kwinter" has privileges on the host.

2.  Make sure the local host is listed in the server list of the destination host "master00"

3  Make sure there is a valied network connection.

4.  Check authentication.

5.  Make sure all the services are running on the host.

[Mark_Solutions]

2008 R2 .... Firewall enabled by default ... UAC turned on by default ..... AHHHH!!!!

OK - so first open the console by right click and Run As Administrator

If that doesn't work check that your firewall is turned off and try again

You need local admin rights to run the console as well as full communication

Hope this helps

[revarooo]

Have you added the media server to the server list on the master server?

Also on the master server, if you run: nbemmcmd -listhosts

does the new media server show up in that list? Check those and report back.

[Kwinter]

Thanks Mark_solutions.

I did turn off UAC and I disable all firewalls on this windows 2008r2 box.  And try the right-click run as administrator, but it didn't work.

I just uninstalled the 7.01 and trying loging as our service account for netbackup and reinstall.

Let you know if that helps.  I should be able to see the new media server in the admin console from the master server as the software install is finishing?  Right?

thanks again.

[Kwinter]

Hi Revaroo,

I did try to add the media server to the server list on the master server, but it said that it could not find it.  And it did not show up in the "listhosts".

thanks Revaroo.

[Mark_Solutions]

If in doubt open up the Master Server Host Properties - go to the Servers section and add the new server in to both the Media Server and Addition Servers section - then restart NetBackup on the Master

Also make sure that it get resolved properly in both directions (short name or FQDN?)

Then try again (did you add the master using the correct name - short or FQDN)?

Hope this helps

[revarooo · Accepted solution]

Can you ping the media server from the master and the master server from the media server?

If not, resolve that from an OS level by adding the hostname/IP into the hosts file.

If you can ping them, add the media server to the server list on the Master server, via Host Properties -> Master server -> master_hostname

Also add the media server to EMM using:

For UNIX Media servers:
 

# cd /usr/openv/netbackup/bin/admincmd
 

# nbemmcmd -addhost -machinename <media_hostname> -machinetype media -masterserver <master_hostname> -operatingsystem <os> -netbackupversion <version>
 

For Windows Media Servers:
 

% cd <install_path>\VERITAS\NetBackup\bin\admincmd
 

% nbemmcmd -addhost -machinename <media_hostname> -machinetype media -masterserver <master_hostname> -operatingsystem <os> -netbackupversion <version>

[Kwinter]

good sugguestions.

after i added the system name into the master server properties:

(1) Master server, via Host Properties -> Master server -> master_hostname
     (under the "additional servers" and as "Media servers")

     and

(2) nbemmcmd -addhost -machinename <media_hostname> -machinetype media -masterserver <master_hostname> -operatingsystem <os> -netbackupversion <version>

(3) restarted the services on the master server

Tested and it WORKED !!!   :)    Thank you all !!!!

-Keith

[revarooo]

Keith, thanks for letting us know the solution. It's always nice to know what the fix was.

All the best.