06-20-2012 09:31 AM
Hi:
I have just installed NBU 7.5 and cannot get the Admin Console to connect to the Master Server.
Details:
New Windows 2008 R2 Server wirh new install of NBU 7.5. Admin Console works on Server. No media servers installed as of yet.
Windows 7 workstation with new install of Windows NBU Admin Console. I also have the java console for our UNIX environment installed.
Error message: Unable to retrieve version of the server
I found the "Administrative console will not open on a newly installed media server" post and ran the commands to check the communications in both directions.
The bpclntcmd -hn <remote-host-name> and bpclntcmd -ip <remote-host-IP> on the W7 macjine sort of matched. -hn returned the FQDN (master.xxx.xxx).
The -ip only returned the server name (master).
The same occurred on the server except it was the workstation.
-hn FQDN (workstation.xxx.xxx)
-ip workstation name (workstation)
Any suggestions?
Thank you in advance.
Solved! Go to Solution.
06-29-2012 08:46 AM
Marianne:
See attached file for complete log.
I noted that the following in the log:
08:17:13.539 [3748.5844] <2> bpcd peer_hostname: Connection from host WorkStation.d07.dot.yy.xxx (10.56.102.149) port 49508
08:17:13.539 [3748.5844] <2> bpcd valid_server: comparing MasterServer.t7-ntservers.d07.dot.yy.xxx and WorkStation.d07.dot.yy.xxx
08:17:13.539 [3748.5844] <4> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a master server
08:17:13.539 [3748.5844] <16> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a media server either
It appears NBU console will not connect because WorkStation is not a master server or a media server. I installed justthe console on WorkStation. Or does it have to do with the FQDN?
Thanks.
06-20-2012 10:03 AM
06-20-2012 02:30 PM
WE had a reverse dns issue that has been resolved. The command results match: FQDN for each direction on both machines. Rebooted both after clearing cache. However still getting the same error. Reinstall console?
06-28-2012 08:44 AM
After taking care of the DNS issue I made entries into the host file on both the Master Server and my workstation. That did not resolve the issue. Neither did a new installation where I went into the directory with the install files, rather than using the "browser" and installed everything as an administrator.
Any help will be greatly appreciated.
Thanks.
DAN
06-29-2012 12:17 AM
Hi, Isn't it a matter of simply adding new server to authorized list in the master properties?
Regards
06-29-2012 01:18 AM
Please create the following directories on the master server under .....\netbackup\logs:
bpcd
admin
Please try to connect again.
See if anything is logged in bpcd and/or admin folders on the master.
If so, please rename those files to reflect the process name (e.g admin.txt) and post as attachments.
06-29-2012 08:46 AM
Marianne:
See attached file for complete log.
I noted that the following in the log:
08:17:13.539 [3748.5844] <2> bpcd peer_hostname: Connection from host WorkStation.d07.dot.yy.xxx (10.56.102.149) port 49508
08:17:13.539 [3748.5844] <2> bpcd valid_server: comparing MasterServer.t7-ntservers.d07.dot.yy.xxx and WorkStation.d07.dot.yy.xxx
08:17:13.539 [3748.5844] <4> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a master server
08:17:13.539 [3748.5844] <16> bpcd valid_server: WorkStation.d07.dot.yy.xxx is not a media server either
It appears NBU console will not connect because WorkStation is not a master server or a media server. I installed justthe console on WorkStation. Or does it have to do with the FQDN?
Thanks.
06-29-2012 12:57 PM
The hint came from the fact that 1. NBU was stating the WorkStation was not a server of either tyoe and 2. The FQDNs were different.
I edited the registry on the Master Server (HKLM\software\Veritas\NetBackup\CurrentVersion\Config\Server)
I added an entry for the WorkStation as it was called in the log file.
Thanks for the help. I could not have solved it otherwise.
06-29-2012 01:29 PM
Glad we could point you in the right direction!
Seems the master server did not have a secondary SERVER entry for WorkStation.d07.dot.yy.xxx (had only one entry for itself?).
Please select the post that has helped you most and Mark As Solution.
07-09-2012 02:11 PM
Thanks!!