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Newbie to netbackup needs help: server name not found

ichi-the-one
Level 3

Hello there, I'm a newbie to netbackup. Actually we have inherited a netbackup appliance after an acquisition that my company did. We have a netbackup appliance 5420 and a VM which has the console of administration. The VM is under version 7.7.3 and the appliance is 2.7.3. When I connect to the appliance from the console and try to go to the media servers I have an error " server name not found in the netbackup configuration(254) the host is not defined in EMM". when I take a look at deamons I can see that services like nbemm, bpdbm and a bunch of others are disabled. I tried to enable them without success. I also googled my error and tried to follow the solutions which have been proposed but none of them worked for me.  

c:\Program Files\Veritas\NetBackup\bin>admincmd\nbemmcmd.exe -listhosts
NBEMMCMD, Version: 7.7.3
Failed to initialize EMM connection. Verify that network access to the EMM serv
er is available and that the services nbemm and pbx_exchange are running on the
EMM server. (195)
Command did not complete successfully.

 

Can anyone please help me out. I'm really stuck. The console is installed in Windows and the appliance is a linux system. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
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This seems to be the problem :

SERVER = mad-nbms-01

Do you know what this server is en where it is? 

This 1st entry in bp.conf says that mad-nbms-01 is the master server, and 2nd entry
SERVER = cri-nb-01
means that cri-nb-01 is considered a 'secondary' or media server.

The fact that EMMSERVER is defined as cri-nb-01, says to me that the Appliance is supposed to be the master.

Oh, and this:
NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

Someone must've (accidently) clicked on mad-nbms-01 name in the GUI and selected 'Make Master'. 
This would've changed the order of SERVER entries in bp.conf.
Master server daemons will not start.

Change 1st SERVER entry in bp.conf on the Appliance to cri-nb-01 and stop/start NBU. 

Server and EMM entries on the Console should NOT point to itself.
It can have itself as secondary Server entry. 

View solution in original post

9 REPLIES 9

Alexis_Jeldrez
Level 6
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  • Can the Windows console and the Appliance resolve to each other?
  • Can you restart NetBackup services?
  • Is the appliance the only NetBackup server in that NetBackup domain?

Also, keep in mind that some services/processes are meant to be down and will only be enabled when required.

Marianne
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@ichi-the-one

You firstly need to determine the actual NetBackup role for the VM and the Appliance.

Is the Appliance master/media server or just media server? 
If nbemm, bpdbm and other master server processes are not running, chances are that the Appliance is media server only.

Is the VM maybe the master server and not only Admin Console? 
Can you check Registry entries on the VM and tell us what you see next to 'Server' under :
HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config

If you know how to get into command line on the Appliance, please check contents of /usr/openv/netbackup/bp.conf and tell us what you see at the top of the file for SERVER entries and EMMSERVER entry. 

 

Hello Alexis, thank you for your response.

  • Can the Windows console and the Appliance resolve to each other? ==> yes they do
  • Can you restart NetBackup services? ==> Yes I can, and when I do, nothing changes. 
  • Is the appliance the only NetBackup server in that NetBackup domain? ==> yes, it's the only netbackup server in the domain

Hello Marianne, thank you for your time.

I'll try to answer your questions in the best way I can. I have included a simplified schema of what we have. The netbackup appliance have the role of a media server as it is indicated in the left corner of the console.I can changed it all according to your suggestion. Our objective is to have a functionning backup plateforme for our VMware plateform.

By the way, is there a way to check the roles of the appliance from command line?(just to be sure)

== > services which are not running are below

cri-nb-01 bpdbm Disabled null
cri-nb-01 nbvault Disabled null
cri-nb-01 NB_dbsrv Disabled null
cri-nb-01 bmrd Disabled null
cri-nb-01 bpinetd Disabled null
cri-nb-01 nbevtmgr Disabled null
cri-nb-01 bprd Disabled null
cri-nb-01 nbstserv Disabled null
cri-nb-01 nbkms Disabled null
cri-nb-01 nbars Disabled null
cri-nb-01 nbaudit Disabled null
cri-nb-01 nbim Disabled null
cri-nb-01 nbwmc Disabled null
cri-nb-01 nbemm Disabled null
cri-nb-01 nbjm Disabled null
cri-nb-01 nbpem Disabled null
cri-nb-01 nbrb Disabled null

>>Is the VM maybe the master server and not only Admin Console?

  I guess that since the netbackup appliance is a media server only, then the VM should be the master server. But again, if you say the best architecture is to configure both master and media server on the appliance I can do that.


>>Can you check Registry entries on the VM and tell us what you see next to 'Server' under :
>>HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config

the registry key show the following configuration:

browsersrvcry-sccm01.domain.com
client namesrvcry-sccm01.domain.com
emmserver10.216.0.16
server10.216.0.16 SRVCRY-SCCM1.domain.com

 

>>>If you know how to get into command line on the Appliance, please check contents of /usr/openv/netbackup/bp.conf >>and tell us what you see at the top of the file for SERVER entries and EMMSERVER entry. 

***content of the bp.conf

SERVER = mad-nbms-01
SERVER = cri-nb-01
SERVER = cri-nb-01.domain
SERVER = 10.216.0.16
SERVER = SRVCRY-sccm01.domain
SERVER = SRVCRY-SCCM01.domain
SERVER = mad-nbms-01.domain
SERVER = mad-nbms-01.domain
CLIENT_NAME = cri-nb-01
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = cri-nb-01
VXDBMS_NB_DATA = /usr/openv/db/data
ENABLE_ROBUST_LOGGING = NO
VERBOSE = 1
PREFERRED_NETWORK = 192.168.229.0/24 MATCH 10.15.70.1
NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE
IP_ADDRESS_FAMILY = AF_UNSPEC
BPCD_WHITELIST_PATH = /config/MIGRATION
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 75000 75000 70000 70000 50000 50000 45000 0 0 0 0 0
VM_PROXY_SERVER = srvgs-omtvc.domain
TELEMETRY_UPLOAD = NO
"bp.conf" [readonly] 25L, 861C

 

NB: As I said in the begnning of my request: we enherited this backup solution. So there might be wrong information in the configuration files. This is why I have shared with you guy our current architecture. We're ready to embrace your suggestions if they mean that we can have at the end a functionning backup plateforme. Please don't hesitate to share your taughts with me. I'll be very happy to read them and to learn from you all.

 

Thank you :)

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

This seems to be the problem :

SERVER = mad-nbms-01

Do you know what this server is en where it is? 

This 1st entry in bp.conf says that mad-nbms-01 is the master server, and 2nd entry
SERVER = cri-nb-01
means that cri-nb-01 is considered a 'secondary' or media server.

The fact that EMMSERVER is defined as cri-nb-01, says to me that the Appliance is supposed to be the master.

Oh, and this:
NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE

Someone must've (accidently) clicked on mad-nbms-01 name in the GUI and selected 'Make Master'. 
This would've changed the order of SERVER entries in bp.conf.
Master server daemons will not start.

Change 1st SERVER entry in bp.conf on the Appliance to cri-nb-01 and stop/start NBU. 

Server and EMM entries on the Console should NOT point to itself.
It can have itself as secondary Server entry. 

Thank you Marianne for the suggestion.

 

I did as you suggested. Actually the mad-nbms-01 has been retrieved from the console. I tried to ping it from both the console and appliance and I failed.

the bp.conf looks like this now:

SERVER = cri-nb-01
SERVER = cri-nb-01.backup.omt.local
SERVER = 10.216.0.16
SERVER = SRVCRY-sccm01.intelcia.com
SERVER = SRVCRY-SCCM01.intelcia.com
CLIENT_NAME = cri-nb-01
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = cri-nb-01
VXDBMS_NB_DATA = /usr/openv/db/data
ENABLE_ROBUST_LOGGING = NO
VERBOSE = 1
PREFERRED_NETWORK = 192.168.229.0/24 MATCH 10.15.70.1
NETBACKUP_APPLIANCE_MODE = MANUAL_MASTER_APPLIANCE
IP_ADDRESS_FAMILY = AF_UNSPEC
BPCD_WHITELIST_PATH = /config/MIGRATION
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 75000 75000 70000 70000 50000 50000 45000 0 0 0 0 0
VM_PROXY_SERVER = srvgs-omtvc.intelcia.com
TELEMETRY_UPLOAD = NO
MAX_LOGFILE_SIZE = 50
MAX_NUM_LOGFILES = 50
VXMS_VERBOSE = 1

 I have also changed the regestry keys as you suggested and made both the server and emmserver point to the appliance:

browsersrvcry-sccm01.domain.com
client namesrvcry-sccm01.domain.com
emmserver10.216.0.180
server10.216.0.180 cri-nb-01.domain.com

 

I stop/start NBU services:

 

C:\Program Files\Veritas\NetBackup\bin>bpdown.exe -v -f

NetBackup 7.7.3 -- Shutdown Utility

Shutting down services
> NetBackup Indexing Manager
> NetBackup Indexing Manager -- DISABLED
> NetBackup Service Monitor
> NetBackup Service Monitor -- STOPPED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- DISABLED
> NetBackup Vault Manager
> NetBackup Vault Manager -- DISABLED
> NetBackup Service Layer
> NetBackup Service Layer -- STOPPED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- DISABLED
> NetBackup Job Manager
> NetBackup Job Manager -- DISABLED
> NetBackup Request Daemon
> NetBackup Request Daemon -- STOPPED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- DISABLED
> NetBackup Authorization
> NetBackup Authorization -- DISABLED
> NetBackup Authentication
> NetBackup Authentication -- STOPPED
> NetBackup CloudStore Service Container
> NetBackup CloudStore Service Container -- STOPPED
> NetBackup Deduplication Engine
> NetBackup Deduplication Engine -- DISABLED
> NetBackup Deduplication Manager
> NetBackup Deduplication Manager -- DISABLED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- STOPPED
> NetBackup Device Manager
> NetBackup Device Manager -- STOPPED
> NetBackup Volume Manager
> NetBackup Volume Manager -- STOPPED
> NetBackup Event Manager
> NetBackup Event Manager -- DISABLED
> NetBackup Deduplication Multi-Threaded Agent
> NetBackup Deduplication Multi-Threaded Agent -- STOPPED
> NetBackup Discovery Framework
> NetBackup Discovery Framework -- STOPPED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- DISABLED
> NetBackup Client Service
> NetBackup Client Service -- STOPPED
> NetBackup Legacy Client Service
> NetBackup Legacy Client Service -- STOPPED
> NetBackup Legacy Network Service
> NetBackup Legacy Network Service -- STOPPED

Shutting down robot control daemons

Shutdown completed successfully.

C:\Program Files\Veritas\NetBackup\bin>bpup.exe -v -f

NetBackup 7.7.3 -- Startup Utility

Starting services
> NetBackup Legacy Network Service
> NetBackup Legacy Network Service -- STARTED
> NetBackup Legacy Client Service
> NetBackup Legacy Client Service -- STARTED
> NetBackup Client Service
> NetBackup Client Service -- STARTED
> NetBackup SAN Client Fibre Transport Service
> NetBackup SAN Client Fibre Transport Service -- DISABLED
> NetBackup Discovery Framework
> NetBackup Discovery Framework -- STARTED
> NetBackup Deduplication Multi-Threaded Agent
> NetBackup Deduplication Multi-Threaded Agent -- STARTED
> NetBackup Event Manager
> NetBackup Event Manager -- DISABLED
> NetBackup Volume Manager
> NetBackup Volume Manager -- STARTED
> NetBackup Device Manager
> NetBackup Device Manager -- STARTED
> NetBackup Remote Manager and Monitor Service
> NetBackup Remote Manager and Monitor Service -- STARTED
> NetBackup Deduplication Manager
> NetBackup Deduplication Manager -- DISABLED
> NetBackup Deduplication Engine
> NetBackup Deduplication Engine -- DISABLED
> NetBackup CloudStore Service Container
> NetBackup CloudStore Service Container -- STARTED
> NetBackup Authentication
> NetBackup Authentication -- STARTED
> NetBackup Authorization
> NetBackup Authorization -- DISABLED
> NetBackup Compatibility Service
> NetBackup Compatibility Service -- DISABLED
> NetBackup Request Daemon
> NetBackup Request Daemon -- NOT STARTED
> NetBackup Job Manager
> NetBackup Job Manager -- DISABLED
> NetBackup Policy Execution Manager
> NetBackup Policy Execution Manager -- DISABLED
> NetBackup Service Layer
> NetBackup Service Layer -- STARTED
> NetBackup Vault Manager
> NetBackup Vault Manager -- DISABLED
> NetBackup Storage Lifecycle Manager
> NetBackup Storage Lifecycle Manager -- DISABLED
> NetBackup Service Monitor
> NetBackup Service Monitor -- STARTED
> NetBackup Indexing Manager
> NetBackup Indexing Manager -- DISABLED
Start up of one or more services failed.

C:\Program Files\Veritas\NetBackup\bin>

 

 

After doing this, I made some progress actually. Since I can see now the lists of the previous jobs which i couldn't see before.

Yet, when I try to go to server groups under devices so to add the vmware server It fails. the error server name not found in the netbackup configuration(254).

Any hints plz?

Thank you a thousand.

 

I would like to add also, that in the left corner of the console. I can see that the appliance has been defined as master server now. NBEMM service is still down. 

I took a deeper look at the console. and under host properties I found master server pointing to my appliance and marked as check.

under media servers I have selected the appliance.

when I double click on Master server I have a new windows in which I have selected vmware access hosts and added my vcenter server. What can I do next please? In order to configure backup for my VMs

 

Marianne
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You have issued bpdown and bpup on a Windows server - preumably the Windows Admin Console?

You need to restart NBU on the Appliance (Master Server) . 
https://www.veritas.com/content/support/en_US/doc/42904037-125340611-0/v40739323-125340611

Name

Main > Support > Processes — Display and control the NetBackup processes.

SYNOPSIS

Processes NetBackup Show

Processes NetBackup Start

Processes NetBackup Stop

Thank you very much Marianne, You're a life saver. You saved me a lot of time.

I have succeeded to add Vcenter and I can browse to My VMs. I'll try to schedule the first policy and see how it goes. 

I have a final question if you don't mind. In this Vcenter, we have several clusters with each several ESxi hosts. And we would like to make the backup jobs more fluid. what can we do to acheive that. Can we add more media servers for examples?

My current configuration is:

Appliance is both master and server media

console VM is also media server.