We have one tape library with 2 tape drives connected with Filer using FCO card.
Library is pingable, FCO card is pingable.
Tpautoconf -verify filername
tpautoconf -verify filername
Connecting to host "" as user ""...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
Host info is:
host name ""
os type "NetApp"
os version "NetApp Release 7.3.7"
host id "0135065004"
Login was successful
Host supports LOCAL backup/restore
Host supports 3-way backup/restore
Opening SCSI device "mc0"...
: host "" robot "mc0" failed
: one or more robot inquiries failed
NDMP failed to verify host
tpautoconf -probe filername : does not give any details.
filername> sysconfig -t
No tape drives present on system.
filername> sysconfig -m
No medium changers present on system.
drives are down which are connected to filer
What can be the issue
The drives are probably connected via a SAN ? - I doubt they are SCSI connected.
This is not related to 'ping' - I am sure your 'LAN' network connectivity is fine. You don't have a NetBackup issue you have a filer/ tape drive issue.
The filer is not seeing the drives over the SAN - HBA issue, zoning issue, faulty switch, GBIC issue ... Does the filer have a command that lets you look 'straight' down the SAN, so a bit like ioscan an in HP / Windows device manager / cfgadm command on Solais etc ...
(OK, these Don;t unite look straight down the SAN but it's the closest you'll get as there won't be any utility for the HBA like there are for servers, eh HBAnywhere/ Sansurfer.