Partial success for win2k8 servers.

[Rithesh]

Hi All,

Recently I had added Windows 2008 ent servers for backing system state.

I had selected the win 2008 directive->system state for backup selection.

I am getting folowing message in job details:

 - Error bpbrm(pid=9656) from client WIN2K8 Server: ERR - failure reading file: Shadow Copy Components:\System State\System Files\System Files (BEDS 0xE000FEDF: A failure occurred reading an object.)
12/9/2009 2:20:20 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\Automated System Recovery\BCD\BCD (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:22 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\Cluster Quorum\Cluster Database (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:22 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\Internet Information Services\IISCONFIG (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:22 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\Internet Information Services\IISMETABASE (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:23 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\COM+ Class Registration Database\COM+ REGDB (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:23 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System State\Registry\Registry (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:23 AM - Warning bpbrm(pid=9656) from client WIN2K8 Server: WRN - can't open object: Shadow Copy Components:\System Service\Windows Management Instrumentation\WMI (BEDS 0xE0009421: No component files present on the snapshot.)
12/9/2009 2:20:32 AM - end writing; write time: 00:36:17
the requested operation was partially successful(1)

I am using NBU 6.5.2A Enterprise.

Could anyone advice on this issue.

Thanks
Ritz

[J_H_Is_gone]

1)  2008 servers should have directive Shadow Copy Components

2) make sure that you go into master properties and add the 2008  to the clients attribute and change it from vsp to vss

[Mouse]

try to upgrade to 6.5.4 or 6.5.5 if possible as well

[shans]

Hi Rithesh

Please try to upgrade your server 6.5.3 .Please find the Tech Note .

Details:

Introduction:
Under certain circumstances, backups of Windows 2008 clients that are performed with NetBackup 6.5.2 may be incomplete despite a reported success (status code 0) of the backup stream.

Affected clients are Windows 2008 clients which have had software removed/uninstalled in such a way as to have created registry inconsistencies as documented in Microsoft KB Article 955078, referenced below.  These registry inconsistencies cause Volume Shadow Copy Services (VSS) System Writers to attempt to access files which no longer exist.  In NetBackup 6.5.2 (and 6.5.2A), when a VSS Writer encounters this error, NetBackup tells that Writer to complete and move onto the next VSS Writer, regardless of whether the Writer has items remaining to back up.  This can lead to a report of a successful backup in the Activity Monitor, exit status code 0; however, closer examination, the backup is found to be incomplete.

What is Affected:
Your environment is affected under the following conditions:
 

• Running NetBackup 6.5.2 (or 6.5.2A)
• Backing up Windows 2008 clients

How to Determine if Affected:

There are two ways to check your environment to determine if you are affected by this issue:

1.  Examine the bpbkar log of the client for entries similar to the following:

8:58:29.661 AM: [2068.1212] <2> <FROM BEDS>: Component Set System Files has 1 files missing on the snapshot

8:58:29.661 AM: [2068.1212] <2> ov_log::V_GlobalLogEx: ERR - beds_base::V_OpenForRead():FS_OpenObj() Failed! (0xE0009420:File not present on the snapshot.

8:58:29.661 AM: [2068.1212] <2> tar_base::V_vTarMsgW: WRN - can't open object: Shadow Copy Components:\System State\System Files\System Files (BEDS 0xE0009420: File not present on the snapshot.

8:58:29.661 AM: [2068.1212] <2> ov_log::V_GlobalLog: INF - v_beds::V_FindNext() EXIT Name: bRC:false LastError:0xFFFFFE07:0xa000fe07 (2684419591)

2.  Alternatively, examine the size of the backup streams on the client.  For example, a Shadow Copy Components:\ backup on Windows 2008 usually averages 10 gigabytes in size.  If a completed Shadow Copy Components:\ backup stream is found to be significantly smaller then 10 gigabytes, the Windows 2008 client may be encountering this issue.

Formal Resolution:
The formal resolution to this issue (Etrack 1408101) is included in the following patch release:
 

• NetBackup 6.5 Update Release 3 (6.5.3)

Please refer the Link : http://seer.entsupport.symantec.com/docs/308301.htm

Regards

Sundar