Ping failed on Media server

[Willie_SA]

NetBackup 7.1

Master server            Windows 2008       Virtual

Media server              Windows 2008       Physical

New install.

When attempting to add/connect/configure the Media server the following error:

PING failed on host MEDIA SERVER

Test OS ping from CMD - all working.

[RamNagalla]

hi 

make sure you have added the media server name in master server bp.conf file and updated the file with bprdreq -rereadconfig.

please let us know the below commands output:-

From Master server

Ping <media server name>

nslookup <media server name>

grep <mediaservername> /etc/hosts

bpclntcmd -hn <mediaservername>

bpclntcmd -ip <mediaserver IP>

From Media server 

Ping <master server name>

nslookup <master server name>

grep < master server name> /etc/hosts

bpclntcmd -pn

bpclntcmd -self

bpclntcmd -hn <master server name>

bpclntcmd -ip <master servers IP>

[Marianne · Accepted solution]

Ensure that Windows Firewall is disabled on Master and Media Server.

If possible, disable UAC on both servers.

If any changes to DNS and/or hosts have been made recently, refresh NBU host cache:
bpclntcmd -clear_host_cache

Test connectivity as follows:
Create bpcd log folder on media server.
On master, run:
bptestbpcd -host <media-server> -verbose -debug

Check output as well as bpcd log for errors.

[Willie_SA]

Fire wall was ON for Masterserver - Disabled it.

Disabled UAC.

AND now Master and Media can connect.

Now I can continue with NBU CONFIg.

Thank you very much Marianne.

[Marianne]

Windows Firewall would've been the culprit here..