12-19-2012 06:01 AM
Hi ALL,
Please send me the comlpete steps to send logs to symantec engineer
Run nbcplogs from any NetBackup server or client to upload logs
What this does: it copies logs to a temporary location, adds the logs to a tarball, compresses the tarball, then uploads the compressed tar-ball
The only requirement is to pass a destination argument on the command line. examples where Titan case number is 123-123-123
nbcplogs -f 123-123-123
nbcplogs /tmp/logs
Then what after the above steps.My logs are under /tmp/logs.
cd /tmp/logs
Then what?
Solved! Go to Solution.
12-20-2012 05:06 AM
Yes, type exactly as in my post:
">" is the ftp prompt. So, when connected, you will type:
cd /pub/support/incoming (Enter)
bin (Enter) (This will change transfer type to binary)
hash (Enter) (this will output ####'s on the screen while file is being transferred)
put <log-file> (replace <log-file> with your log file name. Hopefully you first cd'ed to the directory that contains the log?)
(wait for '####' to stop which should be followed by successful transfer message)
bye
12-19-2012 06:05 AM
Hi,
Check this may be help
https://www-secure.symantec.com/connect/downloads/quickly-upload-netbackup-logs-support-cases
12-19-2012 06:07 AM
Ftp them in binary mode to your desktop.
If they are small enough, you can attach it to email.
If not, get ftp address from your support engineer to upload to.
12-19-2012 06:10 AM
@Marrianne:Thanks a lot.
How to ftp them in binary mode to the desktop?
what I have mentioned is correct?nbcplogs is correct?
12-19-2012 06:26 AM
Too many things to check if you don't know how to do this....
Please work with your Unix/Linux sysadmin to help you with this?
Else download and install WinSCP:
12-19-2012 07:26 AM
I get the ftp address from my site.Now how to proceed?
12-19-2012 08:26 AM
Hi,Please can anybody provide me
12-19-2012 10:30 AM
Download an FTP client such as Core FTP or FileZilla, it makes it so much easier.
12-19-2012 10:41 AM
Your instructions from Symantec should contain ftp instructiions.
I agree - use something like FileZilla.
Else open CMD on your desktop and cd to folder where you have the log file.
type:
ftp ftp.entsupport.symantec.com
Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>
> cd /pub/support/incoming
> bin
> hash
> put <log-file>
(wait for '####' to stop which should be followed by successful transfer message)
> bye
You will now be back at windows prompt.
Email Support to tell them that <log-file> was successfully uploaded.
12-20-2012 04:44 AM
I have Linux master server.
cd /tmp/logs
Then i have my logs which i generate from nbcplogs.
Now i typed
ftp ftp.entsupport.symantec.com
Username:iosupport
Password: &*&%&%
Now I am connected.
Now what are the next steps?
12-20-2012 04:46 AM
https://www-secure.symantec.com/connect/forums/please-send-me-steps-send-logs-symantec-site#comment-8108811
12-20-2012 04:55 AM
Did you see my post above?
ftp ftp.entsupport.symantec.com
Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>
> cd /pub/support/incoming
> bin
> hash
> put <log-file>
(wait for '####' to stop which should be followed by successful transfer message)
> bye
12-20-2012 04:58 AM
> cd /pub/support/incoming
> bin
> hash
> put <log-file>
(wait for '####' to stop which should be followed by successful transfer message)
> bye
Exactly the above?
12-20-2012 05:06 AM
Yes, type exactly as in my post:
">" is the ftp prompt. So, when connected, you will type:
cd /pub/support/incoming (Enter)
bin (Enter) (This will change transfer type to binary)
hash (Enter) (this will output ####'s on the screen while file is being transferred)
put <log-file> (replace <log-file> with your log file name. Hopefully you first cd'ed to the directory that contains the log?)
(wait for '####' to stop which should be followed by successful transfer message)
bye
12-20-2012 05:16 AM
OK.Thanks Marrianne.
I will do it and will get back.
12-20-2012 06:02 AM