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Please send me the steps to send logs to symantec site

nike_new
Level 6

Hi ALL,

Please send me the comlpete steps to send logs to symantec engineer

 

 
SYNOPSIS
Usage: /usr/openv/netbackup/bin/support/nbcplogs [options]
            <install path>\NetBackup\bin\support\nbcplogs [options]

Run nbcplogs from any NetBackup server or client to upload logs

What this does: it copies logs to a temporary location, adds the logs to a tarball, compresses the tarball, then uploads the compressed tar-ball
 

The only requirement is to pass a destination argument on the command line.  examples where Titan case number is 123-123-123

   nbcplogs -f 123-123-123

nbcplogs /tmp/logs

 

Then what after the above steps.My logs are under /tmp/logs.

cd /tmp/logs

Then what?
   

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
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Yes, type exactly as in my post:

">" is the ftp prompt. So, when connected, you will type:

cd /pub/support/incoming   (Enter)

bin     (Enter)  (This will change transfer type to binary)
hash     (Enter)   (this will output ####'s on the screen while file is being transferred)
put <log-file>     (replace <log-file> with your log file name. Hopefully you first cd'ed to the directory that contains the log?) 
(wait for '####' to stop which should be followed by successful transfer message)
bye

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15 REPLIES 15

Marianne
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Ftp them in binary mode to your desktop.

If they are small enough, you can attach it to email.

If not, get ftp address from your support engineer to upload to.

nike_new
Level 6

@Marrianne:Thanks a lot.

How to ftp them in binary mode to the desktop?

what I have mentioned is correct?nbcplogs is correct?

Marianne
Moderator
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Too many things to check if you don't know how to do this....

Please work with your Unix/Linux sysadmin to help you with this?

Else download and install WinSCP:

 

WinSCP :: Free SFTP and FTP client for Windows

winscp.net/
Open source graphical SFTP client for Windows. Legacy SCP protocol is also supported.

 

nike_new
Level 6

I get the ftp address from my site.Now how to proceed?

 

nike_new
Level 6

Hi,Please can anybody provide me

revarooo
Level 6
Employee

Download an FTP client such as Core FTP or FileZilla, it makes it so much easier.

Marianne
Moderator
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Your instructions from Symantec should contain ftp instructiions. 

I agree - use something like FileZilla.

Else open CMD on your desktop and cd to folder where you have the log file.

type: 

ftp ftp.entsupport.symantec.com

Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

You will now be back at windows prompt.

Email Support to tell them that <log-file> was successfully uploaded.

nike_new
Level 6

I have Linux master server.

cd /tmp/logs

Then i have my logs which i generate from nbcplogs.

Now i typed 

 

ftp ftp.entsupport.symantec.com

Username:iosupport
Password: &*&%&%

 

Now I am connected.

Now what are the next steps?

 

Andy_Welburn
Level 6

crying

https://www-secure.symantec.com/connect/forums/please-send-me-steps-send-logs-symantec-site#comment-8108811

Marianne
Moderator
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Did you see my post above?

 

ftp ftp.entsupport.symantec.com

Username: <obtain from Symantec Support>
Password: <obtain from Symantec Support>

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

nike_new
Level 6

 

> cd /pub/support/incoming

> bin

> hash

> put <log-file>

(wait for '####' to stop which should be followed by successful transfer message)

> bye

 

Exactly the above?

Marianne
Moderator
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Yes, type exactly as in my post:

">" is the ftp prompt. So, when connected, you will type:

cd /pub/support/incoming   (Enter)

bin     (Enter)  (This will change transfer type to binary)
hash     (Enter)   (this will output ####'s on the screen while file is being transferred)
put <log-file>     (replace <log-file> with your log file name. Hopefully you first cd'ed to the directory that contains the log?) 
(wait for '####' to stop which should be followed by successful transfer message)
bye

nike_new
Level 6

OK.Thanks Marrianne.

I will do it and will get back.

Marianne
Moderator
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Partner    VIP    Accredited Certified
I am surprized that your support engineer did not supply you with detaled instructions....