Problem starting NetBackup Admin Console from new installation

[fessm]

Hi,

I have installed a brand new NetBackup 7.1 on a Windows 2008 server.

After the successful installation, I could not run the Admin Console.

The error message was:

I see that the Netbackup Event Manager service is stopped.

I tried to start it, but it will automatically stops within a few seconds.

Any idea what is the problem here?

Jeff

[RiaanBadenhorst]

Have a look in the event viewer what the error is after you startup the service. Might give you a clue.

Also, post bpps output here

[Piotrek_B · Accepted solution]

Did you try to restart NBU processes?

bpdown <-stop them

bpup <- start them again

Do you have any firewall software on your Windows?

[Marianne]

Did you remember to right-click on Browser.exe and 'Run As Adminitrator' when yo installed? 

First of all - verify that the installation was successful. Find the installation log in theTEMP folder (normally c:\users\user-name\AppData\Local\Temp).

File name should be something like: NetBackup Install.#####.log

Please post this log as attachment.

Next - verify that NBU services are running. Open cmd with 'Run As Adminitrator', cd <install-path>\netbackup\bin. Run:

bpps

Then stop and restart NBU:

bpdown -f -v

bpup -f -v

please copy the text output and post.