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Problem with NetBackup 7.5.0.3 and VMware SQL backup

MMoret
Level 3
Partner Accredited

Hi,

I am trying to protect SQL 2008 data from a single pass VMware backup.
I can backup the VM with the SQL protection off, I can backup the Databases the traditional way (client - server).

But when I enable the "Enable SQL server recovery" in the VMware policy, the backup fails, it does not even come to the VMware snapshot phase.

The client is installed on the VM with the 7.5.0.3 patches.
The Symantec VSS is installed (server rebooted).
Master en Mediaserver are both virtual.

Firewalls are disabled on Master, Media and client.

Message from the backup:
Status 50: client process aborted

Any help?

Martijn

6 REPLIES 6

MMoret
Level 3
Partner Accredited

 

26-7-2012 13:53:37 - Info nbjm(pid=2680) starting backup job (jobid=137) for client sv-bu02-p.domain.local, policy P_VMWARE_SQL, schedule FULL_Weekly  
26-7-2012 13:53:37 - Info nbjm(pid=2680) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=137, request id:{1DC57A65-450B-4174-812E-79402FADF317})  
26-7-2012 13:53:37 - requesting resource SU_BU-BAC01-P
26-7-2012 13:53:37 - requesting resource sv-bu01-p.domain.local.NBU_CLIENT.MAXJOBS.sv-bu02-p.domain.local
26-7-2012 13:53:37 - requesting resource sv-bu01-p.domain.local.NBU_POLICY.MAXJOBS.P_VMWARE_SQL
26-7-2012 13:53:38 - granted resource sv-bu01-p.domain.local.NBU_CLIENT.MAXJOBS.sv-bu02-p.domain.local
26-7-2012 13:53:38 - granted resource sv-bu01-p.domain.local.NBU_POLICY.MAXJOBS.P_VMWARE_SQL
26-7-2012 13:53:38 - estimated 0 Kbytes needed
26-7-2012 13:53:38 - begin Parent Job
26-7-2012 13:53:38 - begin Application Resolver, Start Notify Script
26-7-2012 13:53:38 - Info RUNCMD(pid=3508) started            
26-7-2012 13:53:38 - Info RUNCMD(pid=3508) exiting with status: 0         
Status 0
26-7-2012 13:53:38 - end Application Resolver, Start Notify Script; elapsed time: 00:00:00
26-7-2012 13:53:38 - begin Application Resolver, Step By Condition
Status 0
26-7-2012 13:53:38 - end Application Resolver, Step By Condition; elapsed time: 00:00:00
26-7-2012 13:53:38 - begin Application Resolver, Resolver Discovery
Status 0
26-7-2012 13:53:43 - end Application Resolver, Resolver Discovery; elapsed time: 00:00:05
26-7-2012 13:53:43 - begin Application Resolver, Policy Execution Manager Preprocessed
Status 50
26-7-2012 13:54:06 - end Application Resolver, Policy Execution Manager Preprocessed; elapsed time: 00:00:23
26-7-2012 13:54:06 - begin Application Resolver, Stop On Error
Status 0
26-7-2012 13:54:06 - end Application Resolver, Stop On Error; elapsed time: 00:00:00
26-7-2012 13:54:06 - begin Application Resolver, End Notify Script
26-7-2012 13:54:06 - Info RUNCMD(pid=3240) started            
26-7-2012 13:54:06 - Info RUNCMD(pid=3240) exiting with status: 0         
Status 150
26-7-2012 13:54:06 - end Application Resolver, End Notify Script; elapsed time: 00:00:00
26-7-2012 13:54:06 - begin Application Resolver, Stop On Error
Status 0
26-7-2012 13:54:06 - end Application Resolver, Stop On Error; elapsed time: 00:00:00
Status 50
26-7-2012 13:54:06 - end Parent Job; elapsed time: 00:00:28
client process aborted(50)

thevmwareguy
Level 2
Employee Certified

This has recently been found to be an issue and if you open a support ticket you will get the fix when it is ready.

CRZ
Level 6
Employee Accredited Certified

Thanks for that.  To save the customers and their TSEs some time, could you please let everybody know which Etrack the customer should reference when they're opening their support cases for this issue?

Jeds7755
Level 3

Hello All,

 

We are experiencing very similar issues as e-track been raised has this issue been covered by a planned released 7.5.0.4 ?

 

 

MMoret
Level 3
Partner Accredited

It still does not work with 7.5.0.4....

Mark_Solutions
Level 6
Partner Accredited Certified

I think that you are saying that the NetBackup client has been installed on the client but have you configured the SQL Agent for database connection for each instance (I am guessing that you have but just wanted to check)

Anything in the event logs of the client server of note? Sounds like something is crashing on the client.

Is VMWare tools up to date and the tools.cgf a standard one and not having appquiescedisable in it.

Are you using a query client list that identifies the SQL Server?

Are they Full backups only?

Is Application quiesce enabled?

Have you made sure the exclude data disks is no selected?

Sorry for all the questions but there are a lot of pre-req's with these type of backups - and also ...

Databases cannot be held on mount points, VHD's

Hope something here helps!