VMware_thaw: Unable to unlock virtual machine

[Cesar_Almada]

*** Moved to new post from:
https://vox.veritas.com/t5/NetBackup/VMware-thaw-Unable-to-unlock-virtual-machine/m-p/689191

i have the next problem
in randomly times, after the backup end, the virtual machine have one problem with the snapshot. unable to delete
unable delete the snaptho and some time the vmware console tellme the virtual machine need consolidate the snapshot.
this is the logs in bpfis.
22:12:25.150 [1716.17132] <4> bpfis: INF - Thawing ALL_LOCAL_DRIVES using snapshot method VMware_v2.
22:12:25.729 [1196.1068] <16> bpfis: ERR - do_thaw : fis_unclone() failed with 53
22:12:25.729 [1196.1068] <4> bpfis: INF - do_thaw return value: 53
22:12:25.729 [1196.1068] <32> bpfis: FTL - VfMS error 53; see following messages:
22:12:25.729 [1196.1068] <32> bpfis: FTL - Failed to lock the backup or restore proxy host
22:12:25.729 [1196.1068] <32> bpfis: FTL - vfm_thaw: method: VMware_v2, type: FIM, function: VMware_v2_thaw
22:12:25.729 [1196.1068] <16> bpfis: FTL - snapshot delete returned status 4273
 
any ideas?
 

[Marianne]

@Cesar_Almada it is always best to start a new discussion for your particular issue where you share details of your particular environment.