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Re: tape drive shows active , but the ready column shows NO

venkat25_1
Level 3

i have same problem in netbackup 7.6 verision ,can any one help to solve my problem and we are usig ibm drive and ibm tape library 

7 REPLIES 7

Marianne
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@venkat25_1

I have moved your post in https://vox.veritas.com/t5/NetBackup/tape-drive-shows-active-but-the-ready-column-shows-NO/td-p/7480... to a new discussion.

Please show us details of what you are seeing.

Mike_Gavrilov
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Please, mind that 'Ready" works like this https://www.veritas.com/support/en_US/article.100006452  

venkat25_1
Level 3

drive is not ready or inoperable 

Marianne
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@venkat25_1

You have also tagged onto a very old post that I have moved to a new post :
https://vox.veritas.com/t5/NetBackup/Robotic-library-is-down/td-p/868195

Please share details of YOUR environment and YOUR issue.

As per my reply in the link above - have you verified that devices are visible and usable at OS level?
Have you checked output of 'scan' command?

Any device errors in Windows Event Viewer System and/or Application logs?

Marianne
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@venkat25_1 

About ' Status Code 277: the drive is not ready or inoperable.':

Please see these TN's : 
https://www.veritas.com/content/support/en_US/article.100014480.html
https://www.veritas.com/content/support/en_US/article.100016223.html

Please ignore the links to Veritas drivers in the last TN (those links do not exist any longer). 
Check that Vendor (IBM) drivers are installed.

Genericus
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I have two robots, one in locationA and one in locationB. Each have media servers that use them, BUT THEY DO NOT SHARE. So no media servers in locationB should use robotA. 

Every now and then, when I recycle netbackup, the drives in robotB do not work, it says robot is not available.

When I go to mediaserverB and run tpconfig - I see the robotA AND robotB - if I delete robotA, and stop and restart netbackup, everything works fine.

 

NetBackup 9.1.0.1 on Solaris 11, writing to Data Domain 9800 7.7.4.0
duplicating via SLP to LTO5 & LTO8 in SL8500 via ACSLS

Genericus
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Scan from OS - if sgscan tape or scan -tape show drives, then either tpautoconf -a or use the GUI wizard to rescan drives.

I have had occaision where some hardware work is done and the drive paths shuffle, and I actually have to delete and rescan the drives before they are working. 

Check the Media and Device Management, Devices, Drive and filter for contains "missing" - see if drive path is missing.

 

I use acsls and only the media server controlling the robot show enabled. The others all show NO.

On my data domain VTL, they are all YES

NetBackup 9.1.0.1 on Solaris 11, writing to Data Domain 9800 7.7.4.0
duplicating via SLP to LTO5 & LTO8 in SL8500 via ACSLS