Re: tape drive shows active , but the ready column shows NO

i have same problem in netbackup 7.6 verision ,can any one help to solve my problem and we are usig ibm drive and ibm tape library 

7 Replies

Re: tape drive shows active , but the ready column shows NO

@venkat25_1

I have moved your post in https://vox.veritas.com/t5/NetBackup/tape-drive-shows-active-but-the-ready-column-shows-NO/td-p/7480... to a new discussion.

Please show us details of what you are seeing.

Re: tape drive shows active , but the ready column shows NO

Please, mind that 'Ready" works like this https://www.veritas.com/support/en_US/article.100006452  

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Re: tape drive shows active , but the ready column shows NO

drive is not ready or inoperable 

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Re: tape drive shows active , but the ready column shows NO

@venkat25_1

You have also tagged onto a very old post that I have moved to a new post :
https://vox.veritas.com/t5/NetBackup/Robotic-library-is-down/td-p/868195

Please share details of YOUR environment and YOUR issue.

As per my reply in the link above - have you verified that devices are visible and usable at OS level?
Have you checked output of 'scan' command?

Any device errors in Windows Event Viewer System and/or Application logs?

Re: tape drive shows active , but the ready column shows NO

@venkat25_1 

About ' Status Code 277: the drive is not ready or inoperable.':

Please see these TN's : 
https://www.veritas.com/content/support/en_US/article.100014480.html
https://www.veritas.com/content/support/en_US/article.100016223.html

Please ignore the links to Veritas drivers in the last TN (those links do not exist any longer). 
Check that Vendor (IBM) drivers are installed.

Re: tape drive shows active , but the ready column shows NO

I have two robots, one in locationA and one in locationB. Each have media servers that use them, BUT THEY DO NOT SHARE. So no media servers in locationB should use robotA. 

Every now and then, when I recycle netbackup, the drives in robotB do not work, it says robot is not available.

When I go to mediaserverB and run tpconfig - I see the robotA AND robotB - if I delete robotA, and stop and restart netbackup, everything works fine.

 

NetBackup 8.1.2 on Solaris 11, writing to DataDomain 9800
duplicating via SLP to LTO5 in SL8500 via ACSLS
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Re: tape drive shows active , but the ready column shows NO

Scan from OS - if sgscan tape or scan -tape show drives, then either tpautoconf -a or use the GUI wizard to rescan drives.

I have had occaision where some hardware work is done and the drive paths shuffle, and I actually have to delete and rescan the drives before they are working. 

Check the Media and Device Management, Devices, Drive and filter for contains "missing" - see if drive path is missing.

 

I use acsls and only the media server controlling the robot show enabled. The others all show NO.

On my data domain VTL, they are all YES

NetBackup 8.1.2 on Solaris 11, writing to DataDomain 9800
duplicating via SLP to LTO5 in SL8500 via ACSLS
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