Regarding NDMP backup Failure

[Rohit_Singh_Nay]

Hi All,

In our enviorment the NDMP backup is failing with the error code 2001 and 2009 the backup is configured through the NDMP manged

I am not aware of the NDMP backup technolgy please let me know what information is required from my side.

Here are the information.

Master Server :Windows 2000

Netbackup version : 6.5.6

Regards,

Rohit

[Zak_Meekins_2]

Ho Rohit,

Is this a new install of an NDMP host? Has this ever worked? What type of device are you trying to backup? What steps did you go through to get this working? What are the policy settings for this host?

Those will get us started

[Yasuhisa_Ishika]

Status code 2001 means "No drives are available for this job", and 2009 means "All compatible drive paths are down but media is available". Both suggest tape drives are in DOWN state. Check status of drives on "tpconfig -d". I also recommend you to run "tpautoconf -verify " and "tpautoconf -probe " to confirm Credentials and device recognition.

[Rohit_Singh_Nay]

Hi Zee,

Yes its worked previosuly at a first glance we get the error of the NDMP password error after reseting the password the backup is failling with the above mentioed error.

And the drive is locally attached to NDMP host.

[Rohit_Singh_Nay]

Hi Ishikawa,

as the Drives are locally connected to the NDMP host and I checked in the Media server the driver of the drives are updated and the drives are not down in the media server.

Is I have to run the above command on the NDMP host aslo ??

[Yasuhisa_Ishika]

Here is an example.

To check status of your drives, run "tpconfig -d".

To confirm what ndmp credentials you have registered on NetBackup, run "tpconfig -dnh -all_hosts".

> "C:\Program Files\Veritas\Volmgr\bin\tpautoconf" -dnh -all_hosts
==============================================================================
Media Server:                   nbsrv
NDMP Host Name:                 netapp
User Id:                        ndmpuser <Filer>
==============================================================================

To check NetBackup can log into the NDMP host, run "tpautoconf -verify <NDMP host>".

>  "C:\Program Files\Veritas\Volmgr\bin\tpautoconf" -verify netapp
Connecting to host "netapp" as user "ndmpuser"...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
  host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
Host info is:
  host name "netapp"
  os type "NetApp"
  os version "NetApp Release 7.3.3P4"
  host id "XXXXXXXXXX"
Login was successful
Host supports LOCAL backup/restore
Host supports 3-way backup/restore

 To see what devices the NDMP host reconginizes, run "tpautoconf -probe <NDMP host>".

>  "C:\Program Files\Veritas\Volmgr\bin\tpautoconf" -probe netapp
Host "netapp" SCSI device model "HP      MSL G3 Series   ":
  Device "mc0" attributes=0x0
    ELECTRICAL_NAME=XXXXXXX:2.126L1
    SERIAL_NUMBER=XXXXXXXXXX
    WORLD_WIDE_NAME=WWN[X:XXX:XXXXXX:XXXXXX]L1
    ALIAS 0=mc0
Host "netapp" tape device model "HP      Ultrium 4-SCSI  ":
  Device "rst0l" attributes=(0x5) REWIND RAW
    DENSITY=LTO-2(ro)/3 2/400GB
    ELECTRICAL_NAME=XXXXXXX:2.126
    SERIAL_NUMBER=HU10159W27
    WORLD_WIDE_NAME=WWN[5:001:438003:2dd6a1]
    ALIAS 0=st0

   :

Host "netapp" tape device model "HP      Ultrium 4-SCSI  ":
  Device "rst1l" attributes=(0x5) REWIND RAW
    DENSITY=LTO-2(ro)/3 2/400GB
    ELECTRICAL_NAME=XXXXXXX:3.126
    SERIAL_NUMBER=HU101097CJ
    WORLD_WIDE_NAME=WWN[X:XXX:XXXXXX:XXXXXX]
    ALIAS 0=st1
   :