Regarding NDMP backup failure 99

[RohitNayal]

Hi All,

In our Backup infrastructure NDMP backup is failing with error code 99 , we are trying to set up a new environment.

We are configuring the Media Managed NDMP  backup Method and our Master server is able to connect with the NDMP .

root@XXXX1# tpautoconf -verify XXXXX

Connecting to host "XXXXXXX" as user "backup_user"...
Waiting for connect notification message...
Opening session--attempting with NDMP protocol version 4...
Opening session--successful with NDMP protocol version 4
  host supports MD5 authentication
Getting MD5 challenge from host...
Logging in using MD5 method...
Host info is:
  host name "bze1nas01a"
  os type "NetApp"
  os version "NetApp Release 7.3.6"
  host id "0142229671"
Login was successful
Host supports LOCAL backup/restore
Host supports 3-way backup/restore

Our backup is failing with below error message :-

12/29/2011 15:36:12 - estimated 0 kbytes needed
12/29/2011 15:36:12 - started process bpbrm (pid=2185)
12/29/2011 15:36:13 - connecting
12/29/2011 15:36:13 - connected; connect time: 0:00:00
12/29/2011 15:36:17 - mounting BLS375
12/29/2011 15:37:27 - mounted BLS375; mount time: 0:01:10
12/29/2011 15:37:27 - positioning BLS375 to file 1
12/29/2011 15:37:39 - Error ndmpagent (pid=2194) ndmp_connect_to_server: ndmp_create_session failed
12/29/2011 15:37:35 - positioned BLS375; position time: 0:00:08
12/29/2011 15:37:35 - begin writing
12/29/2011 15:37:40 - Error ndmpagent (pid=2194) failed to connect to NDMP server XXXXXX, connect error = -1,003 (Unable to connect to NDMP server)
12/29/2011 15:37:40 - Error ndmpagent (pid=2194) NDMP backup failed, path = /vol/app_vol1/
12/29/2011 15:37:57 - end writing; write time: 0:00:22
NDMP backup failure  (99)

Kindly suggest us on the issue

  Thanks

[Yogesh9881 · Accepted solution]

Kindly run below command & post o/p

on master server /usr/openv/volmgr/bin#./tpautoconf -probe XXXXX

(putty) on NetApp filer  NetApp2040#> sysconfig -m

(putty) on NetApp filer  NetApp2040#> sysconfig -t

[RohitNayal]

Its a remote Media Server manged backup .

Out out of tpautocoonf command is :

root@XXXXX# tpautoconf -probe XXXXXXX
root@XXXXXX #

Same will be the no ouput from the sysconfig -m  / sysconfig -t 
 

[Will_Restore]

http://networkadminkb.com/KB/a16/how-to-configure-a-netapp-fas-controller-to-use-ndmp.aspx

If the tape devices are not listed review your configuration and/or perform another bounce of the selected Netapp FC port.

[Marianne]

Rohit,  'tpautoconf -probe XXXXXXX' is supposed to come back with devices found on XXXXXX. See the NetApp chapter in http://www.symantec.com/docs/TECH31885 .

Please share the steps that you have followed to config NDMP backups?

Did you authorize NetBackup access to the NDMP host from master server under Media
and Device Management > Credentials -> NDMP Hosts  for media server(s) acting as NDMP host?

If you are using remote media server backup (NDMP with no tape devices) - did you follow the steps listed in 'Configuring NDMP backup to NetBackup media servers (remote NDMP)' section of NBU for NDMP Admin Guide    http://www.symantec.com/docs/DOC3671 ?

[Pritesh_Pisal]

Have you gone through the below form?  He has the same issue just like you and he had a networking teaming issue...just check with your environment

https://www-secure.symantec.com/connect/forums/ndmp-backups-0

Edit...

also go though this TN:-

http://www.symantec.com/business/support/index?page=content&id=TECH147202

[Yogesh9881]

take a look on below URL & let us know what method you are using..........

http://eval.symantec.com/mktginfo/enterprise/white_papers/b-whitepaper_best_practice_for_ndmp_backup...

[Deepak_W]

Since is is not mentioned that whether NDMP backup is LOCAL, REMOTE or 3-WAY I am assuming that it is LOCAL NDMP backup.

Few things to verify while taking LOCAL NDMP backup of NetApp with NetBackup

- Make sure that tape drive and robot are visible to NetApp storage.

SYSCONFIG -T

SYSCONFIG -M

- For this you need to zone your TL drive with NetApp. Also make sure that NetApp FC port which is being zoned with TL drive is Initiator port. If this is onboard FC port then you can change the FC port mode using below command

FCADMIN CONFIG

- You need to one user on NetApp for NDMP backup. Add this user into NDMP/backup group on NetApp storage.

useradmin user add ndmp_user_name -g group_name

- After this generate NDMP password for the mentioned created user

ndmpd password ndmp_user_name

- Make the note of the generated password. These are system generated passwords and often are very creepy. Add this username and password in NDMP credentials in NetBackup master server

- Create the new storage unit for NDMP local devices from NetBackup master server

- Create new policy and add the backup selection for device which needs to be backed up.

- Run the backup.

With these steps, backup should run without errors.

Check whether you have followed all the steps.

Hope this helps.

[RohitNayal]

Hi All,

Currently we are working with the Firewall team as from the error logs it seems to us that Port is not open ,we are not able to telnet the NAS filer from Our media server

 [root@XXXXXXXX sbin]# telnet YYYYYY 10000
Trying 10.XX.XX.XX...
telnet: connect to address 10.XX.XX.XX: No route to host
telnet: Unable to connect to remote host: No route to host 

Will update you the issue as soon I get any information from Firewall team.

Thanks,

Rohit

[RohitNayal]

[root@XXXXXXbin]# ./tpautoconf -probe XXXXXX
[root@XXXXXX bin]#

Actually we are using Media server managed NDMP backup so I think out put of the command is not showing any result .  also the same step we used in our different environment and that backup is running fine .

So as if now I am waiting from Firewall team answer about our port query  

[RohitNayal]

Hi All,

After making changes in firewall now our NAS backup is running fine.

As yogesh keenly take intreset in my problem so I am making his post as Solution 

Thanks for all your effort