Remote client upgrade

[snawaz3]

I upgraded my master/media server win 2008 r2 from nbu 7.1.0.4 to nbu 7.5.0.6. I want to remotely upgrade all my clients to 7.5.0.6. I run the client setup from my master server. When I add a client I get the attached error msg. Can somebody help me. I do not want to go through the process of remotely logging onto each server and installing the client manually. Thanks

[snawaz3]

Futher if i click on browse i get the attached msg

[Nate_D1]

I hate to say it but this seems like more of a networking issue. Are you able to ping/browse to each of the servers from your netbackup server? Are there any firewalls or traffic shaping devices between the 2 boxes? Are these physical clients or virtual?

[snawaz3]

I am able to rdp to all the clients from the master server. The machines are both physical and virtual. No forewalls between the devices.

[snawaz3]

Also I can run manual backs on these clients. that should mean that network connectivity is there. I can manually update the machines by rdp to them.

[Nate_D1]

Ah, yeah you did mention that. Hmm, that seems strange. Could it be something funky like windows firewall/mcafee OAS/etc. stomping the client install port?  I just tested on my end and as soon as I click 'add' I get a screen prompting for domain and hostname info, and then after that it asks for credentials. Do you get past that or is that where you get an error?

[snawaz3]

yes i get past that. i put in the domain and host name info. then i put in the credentials. When it goes out to connect to the client is when i get that error. A couple of weels back on my other site, i upgraded from 7.1.0.4 to 7.5.0.5. I did not have this problem on that master server. The current one i have upgraded from 7.1.0.4 to 7.5.0.6.

[Nate_D1]

Man that is a tricky one, there must be something a bit different in the x.x.x.5/6 version. Im sorry I cant be of more help, is there any way you could backtrack and try just the 7.5.0.5 installation to see if you have the same issue? Thats not much help but it might get you there!

[Marianne · Accepted solution]

Please take a step back and review requirements for remote installation.
You are trying to install 7.5 first of all, right? 

See About Windows client system requirements in NBU installation guide: http://www.symantec.com/docs/DOC5155

Local installation:

To install NetBackup client software locally, the system

must meet the following configuration requirements:

■ Microsoft Windows 2003/XP, Windows 2008/Vista, or

Windows 2008 R2/Windows 7

■ Any TCP/IP transport that is Windows Sockets

compliant. (Use of the TCP/IP transport that comes with

the server or the operating system is recommended.)

■ A network adapter that your TCP/IP transport supports

Remote installation:
 

To install NetBackup client software remotely, the system

must meet the following configuration requirements:

■ All the requirements for local installations must be met.

■ The source system must run Windows 2003, 2008, or

2008 R2 Server.

■ Administrator privileges are required for the user that

performs remote installations.

Please read the whole section - there is more info.

Above requirement for Administrator privileges means domain admin rights.

Ensure that UAC is disabled on the system where you are starting the installation.

Furthermore - you can only install 32-bit systems from a 32-bit server and 64-bit clients from a 64-bit server.