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Restor failing with error 2850

Kunalgoel
Level 4

Hello Team,

Restore is failing with error 2850. Destination client for restore is media server.

Please find below bpbrm logs of media server.

 

bash-3.2# cat root.080519_00001.log
13:15:28.908 [53019074.1] <4> bpbrm main: logging will continue into new log at midnight
13:15:28.908 [53019074.1] <2> bpbrm main: INITIATING (VERBOSE = 0): version NetBackup 7.7.2 2016011116
13:15:28.908 [53019074.1] <2> logparams: -restore -mpx_restore -S ******* -mt 2 -to 0 -mud 180 -mediasvr *****.com -masterversion 770000
13:15:28.910 [53019074.1] <2> bpbrm main: max_entries_per_add = 5000
13:15:28.910 [53019074.1] <2> bpbrm send_parent_msg: PID of bpbrm = 53019074
13:15:28.910 [53019074.1] <8> vnet_get_user_credential_path: [vnet_vxss.c:1474] status 35 0x23
13:15:28.910 [53019074.1] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:3643] vnet_get_user_credential_path failed 35 0x23
13:15:28.911 [53019074.1] <2> ConnectionCache::connectAndCache: Acquiring new connection for host NetbackupA.thermaxdomain.com, query type 223
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=cithsdfs.*******.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=tmxvc109.xxxxxx.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=CHNFILESRV.xxxxxx.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx.xxxxxxx.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxxx.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx.com SVC=NULL
13:15:28.912 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:28.963 [53019074.1] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:15:28.963 [53019074.1] <2> logconnections: BPDBM CONNECT FROM 10.xxxx.42384 TO 10.xxxx.1556 fd = 5
13:15:29.216 [53019074.1] <2> db_CLIENTsend: reset client protocol version from 0 to 9
13:15:29.271 [53019074.1] <2> db_end: Need to collect reply
13:15:29.272 [53019074.1] <2> logconnections: BPCD CONNECT FROM 10.xxxxx.42385 TO 10xxxx196.13782 fd = 5
13:15:29.280 [53019074.1] <2> ConnectToBPCD: bpcd_connect_and_verify(xxxxxx, xxxxxxx) failed: 46
13:15:29.280 [53019074.1] <8> vnet_get_user_credential_path: [vnet_vxss.c:1474] status 35 0x23
13:15:29.280 [53019074.1] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:3643] vnet_get_user_credential_path failed 35 0x23
13:15:29.280 [53019074.1] <2> ConnectionCache::connectAndCache: Acquiring new connection for host xxxxxx, query type 223
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx SVC=NULL
13:15:29.280 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.330 [53019074.1] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:15:29.331 [53019074.1] <2> logconnections: BPDBM CONNECT FROM xxxx.42387 TO xxxx.1556 fd = 5
13:15:29.358 [53019074.1] <2> db_CLIENTsend: reset client protocol version from 0 to 9
13:15:29.413 [53019074.1] <2> db_end: Need to collect reply
13:15:29.414 [53019074.1] <2> logconnections: BPCD CONNECT FROM 1xxxx.196.42388 TO xxxx.196.13782 fd = 5

13:15:29.425 [53019074.1] <2> ConnectToBPCD: bpcd_connect_and_verify(xxxxx.com, xxxxxx.com) failed: 46
13:15:29.436 [53019074.1] <16> BRMConnectToBPCD: Request from host xxxxx.com  to host xxxx.com  is not allowed access. Host xxxx.com  is not an authorized server for host xxxx.com.
13:15:29.436 [53019074.1] <8> vnet_get_user_credential_path: [vnet_vxss.c:1474] status 35 0x23
13:15:29.436 [53019074.1] <8> vnet_check_user_certificate: [vnet_vxss_helper.c:3643] vnet_get_user_credential_path failed 35 0x23
13:15:29.436 [53019074.1] <2> ConnectionCache::connectAndCache: Acquiring new connection for host xxxx.com, query type 1
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo_and_update: [vnet_addrinfo.c:1637] in failed cache ERR=8 NAME=xxxxxx.com SVC=NULL
13:15:29.436 [53019074.1] <8> vnet_cached_getaddrinfo: [vnet_addrinfo.c:1360] vnet_cached_getaddrinfo_and_update() failed 6 0x6
13:15:29.487 [53019074.1] <2> vnet_pbxConnect: pbxConnectEx Succeeded
13:15:29.487 [53019074.1] <2> logconnections: BPDBM CONNECT FROM xxxx.42390 TO xxxxx.1556 fd = 5
13:15:29.615 [53019074.1] <2> db_end: Need to collect reply
13:15:29.646 [53019074.1] <16> bpbrm start_bpcd_stat: bpcd on xxxxx.com exited with status 59: access to the client was not allowed

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Seems there is no SERVER entry for media server FQDN in its own bp.conf:

13:15:29.425 [53019074.1] <2> ConnectToBPCD: bpcd_connect_and_verify(tmxdroradb1.thermaxindia.com, tmxdroradb1.thermaxindia.com) failed: 46
13:15:29.436 [53019074.1] <16> BRMConnectToBPCD: Request from host tmxdroradb1.thermaxindia.com (10.111.1.196) to host tmxdroradb1.thermaxindia.com (10.111.1.196) is not allowed access.
Host tmxdroradb1.thermaxindia.com (10.111.1.196) is not an authorized server for host tmxdroradb1.thermaxindia.com.

Add this line to bp.conf on media server tmxdroradb1
SERVER = tmxdroradb1.thermaxindia.com

View solution in original post

2 REPLIES 2

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Seems there is no SERVER entry for media server FQDN in its own bp.conf:

13:15:29.425 [53019074.1] <2> ConnectToBPCD: bpcd_connect_and_verify(tmxdroradb1.thermaxindia.com, tmxdroradb1.thermaxindia.com) failed: 46
13:15:29.436 [53019074.1] <16> BRMConnectToBPCD: Request from host tmxdroradb1.thermaxindia.com (10.111.1.196) to host tmxdroradb1.thermaxindia.com (10.111.1.196) is not allowed access.
Host tmxdroradb1.thermaxindia.com (10.111.1.196) is not an authorized server for host tmxdroradb1.thermaxindia.com.

Add this line to bp.conf on media server tmxdroradb1
SERVER = tmxdroradb1.thermaxindia.com

Hello Marianne,

I have did changes as suggested and issue resolved. Thank you