Restore AD using GRT

[Kyli]

Hi,

I can't figure what is wrong, so here is the situation:

I want to backup AD option and (if it is necessary) restore single object with netbackup -> GRT

So, requirements http://www.symantec.com/business/support/index?page=content&id=HOWTO34116

-checked, ok

Create policy http://www.symantec.com/business/support/index?page=content&id=HOWTO34110#v20613422

- ok

--> I run backup of system state --> Backup was successful

But when I want to restore test-object I can't expand Active directory node. Also, there is disabled(greyed) all checkboxes(without system state).

I re-checked all requirements (NFS, Netbackup client service run as domain admin, etc). But still can't find where could be a problem.

Thx for ideas

[Kyli]

I forgot, log say, that GRT backup was ok:

2.11.2011 11:46:57 - Info bpbrm(pid=1272) from client my-dc: TRV - Successfully finished granular backup processing for (System State\Active Directory). 

[Yogesh9881]

What NBU version & OS you are using on Master & client ?

[Kyli]

Netbackup 7.1, all servers are win 2008r2

[Kyli]

I found error:

requestor my-dc is not a valid server for query 223



I followed suggestion from: https://www-secure.symantec.com/connect/forums/cannot-connect-socket-error-when-user-starts-user-gui

Checked names and DNS, verify in Host Properties -> Master Server -> Client Properties that 'Allow client browse and restore'.

Nothing helped :(

[Mark_Solutions]

Where are you running the BAR GUI from?

If from a remote admin console make sure the PC it is being run from is included in the my-dc's NetBackup Servers list

[Kyli]

BAR console is running locally from my-dc.

[Mark_Solutions]

Ok - try it on the Master, it may be a rights issue mounting the image on the media server You can also check the admin log on the master to see if a full reason was logged

[Kyli]

Still the same :(

I will look closely to the logs next week.

[oleg_rebrov]

What media target is this stored on? Is the restore coming from disk or tape?

[Kyli]

Backup is stored on disk.

[Mark_Solutions]

Can you confirm that the NetBackup Client Service and NetBackup Legacy Client Service on the AD Controller is running as a full AD administrator account?

Also, have you applied this:

http://www.symantec.com/docs/TECH156114

Which relates to this tech note about AD GRT information not being populated:

http://www.symantec.com/docs/TECH135253

If you post any information from your logs then we can dig deeper

Hope this helps

[Kyli · Accepted solution]

Upgrade to 7.1.0.2  solved all my problems, not just AD recovery :)

Thanks all for help

[Mark_Solutions]

Good stuff - probably that hotfix then that would have been included in 7.1.0.2