Restore Exchange 2007 CCR with Windows 2008 on RSG

[MOIMOI]

Hi All,

I have a problem restoring Exchange 2007 CCR with is installed on Windows 2008 Server. I am able to backup the CCR using the Virtual name.

Setup is

 2 mailbox servers MBX1 and MBX2 on CCR (on windows 2008 server)...Virtual name for the CCR is EVS1...
 Netbackup Master Server is 6.5.3.1 and i used the Virtual Cluster name EVS1 for the making the backup policy and backed up the Exchange successfully.
 Logs are stored in C drive and the Exchange DB is on E drive.
 Once backed up i can see the IS as well as the logs.

When restoring

I created RSG..mounted the RSG and set up the option "Database can be overwritten by restore" and dismounted the RSG and tired the restore.

I select (under backup.archieve and restore) the Virtual Name EVS1 as source and destination (policy type is MS-Exchange server) and started the restore. I get the following error:

11:14:54 9/7/2009: Restore Started

11:14:56 (14517.xxx) Restore job id 14517 will require 1 image.
11:14:56 (14517.xxx) Media id A00025 is needed for the restore.

11:15:30 (14517.001) Restoring from image created 9/6/2009 11:48:58 AM
11:15:33 (14517.001) INF - If Media id A00025 is not in a robotic library administrative interaction may be required to satisfy this mount request.
11:15:35 (14517.001) INF - Waiting for mount of media id A00025 on server caching2 for reading.
11:16:26 (14517.001) INF - Waiting for positioning of media id A00025 on server caching2 for reading.
11:17:37 (14517.001) INF - Beginning restore from server caching2 to client EVS1.
11:17:39 (14517.001) TAR - Microsoft Information Store:\First Storage Group\Mailbox Database
11:17:39 (14517.001) MNR - The file was renamed to the following:
11:17:39 (14517.001) UTF - Microsoft Information Store:\Recovery Storage Group\Mailbox Database
11:17:44 (14517.001) (14517.001) ERR - unable to create object for restore: Microsoft Information Store:\Recovery Storage Group\Mailbox Database (BEDS 0xE000FE30: A communications failure has occurred.) 11:17:45 (14517.001) TAR - Microsoft Information Store:\First Storage Group\Log files_1252223338
11:17:45 (14517.001) MNR - The file was renamed to the following:
11:17:45 (14517.001) UTF - Microsoft Information Store:\Recovery Storage Group\Log files_1252223338
11:17:45 (14517.001) (14517.001) ERR - unable to create object for restore: Microsoft Information Store:\Recovery Storage Group\Log files_1252223338 (BEDS 0xE000032F: The restore failed because a connection could not be made to the Microsoft Extensible Storage Engine (ESE) to load the restore environment. Make sure that there are no other restore operations in process, and then try this operation again.)
11:17:50 (14517.001) (14517.001) INF - Commit is set, but no log files are included in this restore request. Log files are required to perform Exchange database recovery.
11:17:50 (14517.001) (14517.001) WRN - You must restore the logs from the last backup set for Microsoft Information Store:\Recovery Storage Group\ by itself for proper recovery.
11:17:50 (14517.001) (14517.001) INF - TAR EXITING WITH STATUS = 5
11:17:50 (14517.001) (14517.001) INF - TAR RESTORED 0 OF 2 FILES SUCCESSFULLY
11:17:50 (14517.001) (14517.001) INF - TAR KEPT 0 EXISTING FILES
11:17:50 (14517.001) (14517.001) INF - TAR PARTIALLY RESTORED 0 FILES

11:17:51 (14517.001) Status of restore from image created 9/6/2009 11:48:58 AM = tar did not find all the files to be restored

11:17:51 INF - Server status = 5
11:17:51 (14517.xxx) INF - Status = the restore failed to recover the requested files.


Has any one tired the above scenario and had success?We still are not live yet coz i need to try the backups and restore before we go LIVE.

Thank you in advance.

ABBY

[Gerald_W__Gitau]

Try this, On the restore options, select restore to an alternate location and enter Microsoft Information Store:\Recovery Storage Group\

[MOIMOI]

Hi,

Sorry forgot to add that i had clicked the Alternate Location and entered Microsoft Information Store:\Recovery Storage Group\

Earlier i have succesfully done a RSG restore for Exchange 2007 but the CCR is a new concept for me.

Abby

[Gerald_W__Gitau]

Delete and recreate the RSG, delete the partial restored logs on the relevant directory and retry the restore.

[MOIMOI]

hi,

I deleted the RSG and aslo the directory for log and the DB.

Recreated a new RSG and tired the restore but excatly same error. On Netbackup the NBUCODE is 5.

When i see the host properties of the EVS1 under client i can see MBX1 as the client. Basically this is the active node of the CCR.

Am i taking the backups in the write way?and if yes why the restore is failing?

Abby

[Gerald_W__Gitau]

Yes, the backups are being done the right way (I assume on the backup selection directive set you selected is MS_Exchange_200x and the directive is Microsoft Information Store), the active node will be the EVS1.

Just confirm your backup is not Mailboxes

[MOIMOI]

hi,

yes i have selected the MS_EXCHANGE_200x and used the EVS1 i.e the Exchange Virtual name for CCR.

Abby

[Gerald_W__Gitau]

I guess you will have to call Symantec Support for help, the will do a WebEx and sort out this problem. Sorry couldn't help.

[JNO_123]

Hi!

Did you get a solution for the restore problem? We are seeing the exact same problem.

Jonas

[MOIMOI]

Hi All,

I m sorry about the late reply as i was out of town.

i have noticed 2 things:

1. i m quite sure when i installed the agent on the CCR machine the agent would have been X 64 bit, coz the 32 bit version wont be installed.
2. while adding the Virtual Server Name (for Exchange CCR) in the Policy : the client name is "virtual server name" and the under "Hardware and Operating System"...... I selected PC, Windows 2008.

NOw the backups were successfull but the restores had problem as stated above. when the scroll down under "Hardware and Operating System" i see one more options called "PC-X64, Windows 2008". IS this the options to be selected ?

One more thing i have noticed under "Host Properties"---->"Clients" i see my virutal server name and besides that the Operatind System is Window 2008. But when the double click it and get the properties the Opertaing Systems changes to "WINDOWS VISTA(6). this is strange too. If the communication from Master Server to the Virtual Server is correct the OS should show WIndows 2008 even if i double click it to check out the properties.

I have another question "why netbackup doesnt commit the exchange log files?" "Why it also backups the log files even if it takes the full backup?" It should commit it right?

Abby

[MOIMOI]

Hi all,

I have an update for the problem i wrote above, the second point.

i logged into my CCR active note i found that the client version was 6.5 (x 64), wat i did was upgraded it to 6.5.3 (x 64) version and now when the double click Virtual Server name it shows windows 2008 and not Windows Vista (6).

I backed up the CCR and now when i try to restore it on RSG i get this error. NOTE this error is not the one i psoted earlier.

12:16:19 10/12/2009: Restore Started

12:16:22 (20595.xxx) Restore job id 20595 will require 1 image.
12:16:22 (20595.xxx) Media id A00034 is needed for the restore.

12:16:56 (20595.001) Restoring from image created 10/12/2009 11:25:47 AM
12:16:58 (20595.001) INF - If Media id A00034 is not in a robotic library administrative interaction may be required to satisfy this mount request.
12:19:02 (20595.001) INF - Waiting for mount of media id A00034 on server caching2 for reading.
12:19:58 (20595.001) INF - Waiting for positioning of media id A00034 on server caching2 for reading.
12:21:34 (20595.001) INF - Beginning restore from server caching2 to client EPVS001.
12:21:36 (20595.001) TAR - Microsoft Information Store:\
12:21:36 (20595.001) TAR - Microsoft Information Store:\First Storage Group\
12:21:36 (20595.001) MNR - The file was renamed to the following:
12:21:36 (20595.001) UTF - Microsoft Information Store:\Recovery Storage Group\
12:21:36 (20595.001) TAR - Microsoft Information Store:\First Storage Group\Mailbox Database
12:21:36 (20595.001) MNR - The file was renamed to the following:
12:21:36 (20595.001) UTF - Microsoft Information Store:\Recovery Storage Group\Mailbox Database
12:21:40 (20595.001) (20595.001) ERR - error writing Exchange object: Microsoft Information Store:\Recovery Storage Group\Mailbox Database Error: BEDS 0xE0008488: Access is denied.
12:22:15 (20595.001) TAR - Microsoft Information Store:\First Storage Group\Log files_1255332347
12:22:15 (20595.001) MNR - The file was renamed to the following:
12:22:15 (20595.001) UTF - Microsoft Information Store:\Recovery Storage Group\Log files_1255332347
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374A.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374B.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374C.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374D.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374E.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000374F.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003750.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003751.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003752.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003753.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003754.log
12:22:15 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003755.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003756.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003757.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003758.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E0000003759.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000375A.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000375B.log
12:22:16 (20595.001) (20595.001) INF - Restoring Exchange ESE object C:\Program Files\Microsoft\Exchange Server\Mailbox\First Storage Group\E000000375C.log
12:22:21 (20595.001) (20595.001) INF - There are no jobs remaining for this restore request. Exchange database recovery will be performed.
12:22:30 (20595.001) (20595.001) INF - Database Mailbox Database re-mounted successfully to bring cluster resource back online.
12:22:30 (20595.001) (20595.001) INF - Exchange database recovery is successful.
12:22:30 (20595.001) (20595.001) INF - TAR EXITING WITH STATUS = 0
12:22:30 (20595.001) (20595.001) INF - TAR RESTORED 3 OF 4 FILES SUCCESSFULLY
12:22:30 (20595.001) (20595.001) INF - TAR KEPT 0 EXISTING FILES
12:22:30 (20595.001) (20595.001) INF - TAR PARTIALLY RESTORED 1 FILES

12:22:31 (20595.001) Status of restore from image created 10/12/2009 11:25:47 AM = the requested operation was partially successful

12:22:31 INF - Server status = 1
12:22:31 (20595.xxx) INF - Status = the requested operation was partially successful.

Let me know what can be the problem. Do i have to specify the net backup cleint service under exchange to logon as the Administrator of the exchange?

Abby

[MOIMOI · Accepted solution]

Hi All,

Finally i have solved the CCR issue.

I upgraded the client agent to 6.5.3 (x64) on both MBX001 and MBX002. Used Virutal server name to backup the server.

created RSG on the active node i.e used virutal server name to login and created the RSG.

Mounted the RSG and flagged the data base can be over written byt restore option.

NOTE: make sure you DISMOUNT the RSG before you start the restore.

From Master server under backup,archieve and restore use click Action---->Restore---->General TAB select "Restore evertying on different location" and under destination make sure it is Microsoft Information Store:\Recovery Storage Group\

Also make sure under backup,archieve and restore--->file---->specify netbackup machines and policy type make sure the SOURCE and DESTINATION is the VIRTUAL SERVER NAME.

I restored it successfull and able to merge the mailboxes.

Thank you all for the comments and time.

ABBY