Restore Exchange Granular Error (rai error= 6)

[Marcio_Almeida]

Hi all,

26/03/2012 16:48:12 - begin Restore
26/03/2012 16:48:14 - restoring image server.domain.com_1332789312
26/03/2012 16:48:16 - Info bpbrm(pid=1376) server.domain.com is the host to restore data     
26/03/2012 16:48:18 - Info bpbrm(pid=1376) reading file list from client       
26/03/2012 16:48:18 - connecting
26/03/2012 16:48:20 - Info bpbrm(pid=1376) start nbfsd on client        
26/03/2012 16:48:23 - Info bpbrm(pid=1376) start nbgre on client        
26/03/2012 16:48:24 - Info tar32(pid=0) Restore started          
26/03/2012 16:48:24 - connected; connect time: 00:00:06
26/03/2012 16:49:58 - Error bpbrm(pid=1376) from client server.domain.com: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2, rai error = 6
26/03/2012 16:49:58 - Error bpbrm(pid=1376) from client server.domain.com: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes], rai error = 6
26/03/2012 16:49:58 - Error bpbrm(pid=1376) from client server.domain.com: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store, rai error = 6
26/03/2012 16:49:58 - Error bpbrm(pid=1376) from client server.domain.com: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store\Caixa de entrada, rai error = 6
26/03/2012 16:49:58 - Error bpbrm(pid=1376) from client server.domain.com: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store\Caixa de entrada\http:~1~1go.microsoft.com~1fwlink~1?LinkId=130706 <00000000c0951df4620633478c8f8eef944fdb340700e9c7e88e2ac40446ba6e6399df4c41e601170a24f320000016a19e37b691a845ab35f385653dca3d00001f0106020000>, rai error = 6
26/03/2012 16:50:00 - Info tar32(pid=0) done. status 0         
26/03/2012 16:50:00 - Info tar32(pid=0) done. status: 5         
26/03/2012 16:50:00 - restored image server.domain.com_1332789312 - (the restore failed to recover the requested files(5)); restore time 00:01:46
26/03/2012 16:50:02 - end Restore; elapsed time: 00:01:50
MS-Exchange-Server policy restore error(2810)
26/03/2012 16:50:05 - Info tar32(pid=0) done. status: 5: the restore failed to recover the requested files 
26/03/2012 16:50:05 - Error bpbrm(pid=1376) client restore EXIT STATUS 5: the restore failed to recover the requested files

MS-Exchange-Server policy restore error(2810)

The backup works fine:

 26/03/2012 16:15:11 - Info nbjm(pid=4193) starting backup job (jobid=253532) for client server.domain.com, policy _POC_GRT_SERVER_EXCWIN_Dbase, schedule Diario_Full 
26/03/2012 16:15:11 - Info nbjm(pid=4193) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=253532, request id:{0278DC6C-7778-11E1-9F7E-00144FEAACDB}) 
26/03/2012 16:15:11 - requesting resource STU_DISK_OPSCENTER
26/03/2012 16:15:11 - requesting resource sac0972.NBU_CLIENT.MAXJOBS.server.domain.com
26/03/2012 16:15:11 - requesting resource sac0972.NBU_POLICY.MAXJOBS._POC_GRT_SERVER_EXCWIN_Dbase
26/03/2012 16:15:12 - granted resource sac0972.NBU_CLIENT.MAXJOBS.server.domain.com
26/03/2012 16:15:12 - granted resource sac0972.NBU_POLICY.MAXJOBS._POC_GRT_SERVER_EXCWIN_Dbase
26/03/2012 16:15:12 - granted resource MediaID=@aaaa1;Path=E:\STU_DISK_FILES\;MediaServer=server.domain.com
26/03/2012 16:15:12 - granted resource STU_DISK_SERVER
26/03/2012 16:15:12 - estimated 32421834 Kbytes needed
26/03/2012 16:15:12 - Info nbjm(pid=4193) started backup job for client server.domain.com, policy _POC_GRT_SERVER_EXCWIN_Dbase, schedule Diario_Full on storage unit STU_DISK_OPSCENTER
26/03/2012 16:15:12 - started process bpbrm (5324)
26/03/2012 16:15:14 - Info bpbrm(pid=5324) server.domain.com is the host to backup data from    
26/03/2012 16:15:20 - Info bpbrm(pid=5324) reading file list from client       
26/03/2012 16:15:20 - connecting
26/03/2012 16:15:23 - Info bpbrm(pid=5324) starting bpbkar32 on client        
26/03/2012 16:15:23 - connected; connect time: 00:00:03
26/03/2012 16:17:26 - Info bpbkar32(pid=30804) Backup started          
26/03/2012 16:17:26 - Info bptm(pid=5512) start           
26/03/2012 16:17:26 - Info bptm(pid=5512) using 262144 data buffer size       
26/03/2012 16:17:26 - Info bptm(pid=5512) setting receive network buffer to 1049600 bytes     
26/03/2012 16:17:26 - Info bptm(pid=5512) using 30 data buffers        
26/03/2012 16:17:27 - Info bptm(pid=5512) start backup          
26/03/2012 16:17:27 - Info bptm(pid=5512) backup child process is pid 4524.5004      
26/03/2012 16:17:27 - Info bptm(pid=4524) start           
26/03/2012 16:17:27 - begin writing
26/03/2012 16:17:28 - Info bpbkar32(pid=30804) INF - waiting for mount mutex      
26/03/2012 16:35:04 - Info bpbrm(pid=5324) from client server.domain.com: TRV - Starting granular backup processing for (Microsoft Information Store:\SG_CCDAC_4). This may take a while...
26/03/2012 16:38:49 - Info bpbrm(pid=5324) from client server.domain.com: TRV - Successfully finished granular backup processing for (Microsoft Information Store:\SG_CCDAC_4).
26/03/2012 16:38:50 - Info bpbrm(pid=5324) from client server.domain.com: TRV - Exchange granular database changes were backed up successfully.
26/03/2012 16:39:04 - Info bptm(pid=5512) waited for full buffer 52085 times, delayed 82783 times   
26/03/2012 16:39:06 - Info bpbrm(pid=5324) validating image for client server.domain.com       
26/03/2012 16:39:09 - end writing; write time: 00:21:42
the requested operation was successfully completed(0)

Thank you!

Márcio Almeida

[nesel]

May I know if you're using Puredisk(MediaID=@aaaa1) to backup your Exchange mailbox?

Also, please provide info of the following:

>Master Server OS

>Master Server NBU version

>Client OS

>Client Exchange version

>Client NBU version

[Marianne]

I am curious about the UNC path in restore destination:

ERR - unable to create object for restore: \\server\Mi.......

Please tell us what exactly was specified/selected in the final restore screen?

Have you had a look at the NBU for Exchange regarding requirements for mailbox / mail item restore? For example:

■ The destination mailbox must exist to successfully restore a mailbox.

And a bit further:

About redirecting a restore of mailbox or public folder objects to a different path

[Marcio_Almeida]

Hi nesel,

Im not using Puredisk.

Master Server: Solaris 10 Sparc

Master and Media NBU 7.1

Cliente OS: Windows 2008 R2

Exchange Server 2007

Cliente NBU 7.1

[Marcio_Almeida]

Hi nesel,

Im not using Puredisk.

Master Server: Solaris 10 Sparc

Master and Media NBU 7.1

Cliente OS: Windows 2008 R2

Exchange Server 2007

Cliente NBU 7.1

[Marcio_Almeida]

I'am restoring one message.

Thks

[Mark_Solutions]

I see you are redirecting this restore - could you answer the following please:

1. please provide the original and reditected paths

2. Where are you running this from

3. Are you using a proxy restore host

4. please setup the tar log folder on the exchange server, re-run the restore and provide the log

5, Try running it on the client itself

[Marcio_Almeida]

1 - I'm not redirecting the restore. The customer who backed up is the same as is being done to restore.

2 - I ran the restore client that was backed up and the same error occurred.

3 - I'm not using a proxy to restore.

4 - I came to create the folder but there was no tar file write.

5 - Did not work. The same error

Do not know why it's going to \ \ server \ Microsoft ....

Thanks for the help!

Márcio

[Marianne]

Thank you for confirmation of redirected restore.

As per my previous post, please review requirements and path specification for redirected restore in NBU for Exchange Server Admin Guide  http://www.symantec.com/docs/DOC3669 on p. 176 & 177.

The scrren shot does not show the full path that you have specified, but if we look at the job details, it is unclear where 'SG_CCDAC_4\AC_M2' fits into the picture.

Please compare with examples and explanation in the manual and confirm that all requirements are met.

[Mark_Solutions]

Your screen shot shows that you have selected to restore it to an alternate location.

Ensure that the source and destination client are the same and that you select the "Restore to original location" check box at the top of the options screen.

[Marcio_Almeida]

The full path specified is:

"Microsoft Information Store:\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store\Caixa de entrada\"

The Job Details shows:

8/03/2012 09:42:55 - Error bpbrm(pid=10943) from client sac0991.ac.correiosnet.int: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2, rai error = 6
28/03/2012 09:42:56 - Error bpbrm(pid=10943) from client sac0991.ac.correiosnet.int: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes], rai error = 6
28/03/2012 09:42:56 - Error bpbrm(pid=10943) from client sac0991.ac.correiosnet.int: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store, rai error = 6
28/03/2012 09:42:56 - Error bpbrm(pid=10943) from client sac0991.ac.correiosnet.int: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store\Caixa de entrada, rai error = 6
28/03/2012 09:42:56 - Error bpbrm(pid=10943) from client sac0991.ac.correiosnet.int: ERR - unable to create object for restore: \\server\Microsoft Information Store\SG_CCDAC_4\AC_M2\Márcio Gomes de Almeida Filho [marciogomes]\Top of Information Store\Caixa de entrada\AlertID:2284(Active) Policy: SSPV0037_SQLSERVER_TODOS_LOG Changed <00000000c0951df4620633478c8f8eef944fdb340700e9c7e88e2ac40446ba6e6399df4c41e601170a24f3200000fb83e3f745715c468bce5809dabca39b00190cee1d450000>, rai error = 6

I tried to restore to the original location without changing the location and also the error occurred.

Thanks

[Marcio_Almeida]

Mark,

I tried restore for the "Restore to original location", but the error still continues.

Thanks

[Marcio_Almeida]

Hi, for help:

CLUSTER: SRV0000

VIRTUAL: SRV0001 - NODE SRV0004

VIRTUAL: SRV0002 - NODE SRV0005

VIRTUAL: SRV0003 - NODE SRV0006

OWA/HUB/CAS 1 - SRV0007

OWA/HUB/CAS 2 - SRV0008

OWA/HUB/CAS 3 - SRV0009

The backup is done to SRV0001.

The restore is done to SRV0001.

[Mark_Solutions]

That is quite an Exchange 2007 setup - usually only see that on Exchange 2010.

Based on that it is worth setting it up as per 2010 - so make sure that all of the CAS and Mailbox servers have their NetBackup Legacy Network Service set to use the exchange account required for individual message backups / restores - without that the path is not always found

[Marcio_Almeida]

As proposed, I put the same account of the netbackup client service on the NetBackup Legacy Network Service and still failed backups.

There is an option in the master server host properties regarding "Restore Distributed Application Mapping". Where should I add some information?

[nesel]

Have you tried looking into this document?

http://www.symantec.com/business/support/index?page=content&id=TECH66342

also, please verify on your backup policy>attributes> if "enable granular recovery" is enabled.

Thanks,

[Marianne]

Couple of TN's that describes your error:

http://www.symantec.com/docs/TECH164954

http://www.symantec.com/docs/TECH166908

http://www.symantec.com/docs/TECH171957

[Marcio_Almeida]

Yes. The "Enable Granular Recovery" is enable.

Thanks

[Mark_Solutions · Accepted solution]

The distributed application mapping is designed for 2010 but in view of your setup it may not hurt to do it anyway

Go to the Master Servers Host properties - Distributed Application Restore Mappings

You will need to add a few entries here so that the SRV0000 is mapped to the mailbox severs and CAS Servers - so all down the left hand side is SRV00000 and on the right is everything else

[SKho]

Hi all,

seems we got the same problem and I still couldn't solve it.

We have Exchange 2016 DAG, its name is dag01. DAG consists of 2 nodes - mail01 and mail02 which are Hyper-V virtual machines.

the master server and clients are NBU 9.0.0.1

All servers use Windows Server 2016 Standard

Distributed Application Restore Mappings is:

App host       Component host

dag01           mail01.domain.com 

dag01           mail02.domain.com

Trying to restore a single mail from GRT full backup to the original location I got the error:

Dec 24, 2021 5:23:32 PM - begin Restore
Dec 24, 2021 5:23:32 PM - restoring from image dag01_1640095504
Dec 24, 2021 5:23:32 PM - Info bprd (pid=372520) Found (6,901) files in (1) images for Restore Job ID 3826.xxx
Dec 24, 2021 5:23:32 PM - Info bprd (pid=372520) Restoring from copy 1 of image created 12/21/21 17:05:04 from policy exch_test_plcy
Dec 24, 2021 5:23:32 PM - Info bprd (pid=372520) Granular restore has started, this may take a while....
Dec 24, 2021 5:23:33 PM - Info bpbrm (pid=9812) MAIL01 is the host to restore to
Dec 24, 2021 5:23:33 PM - Info bpbrm (pid=9812) reading file list for client
Dec 24, 2021 5:23:33 PM - connecting
Dec 24, 2021 5:23:33 PM - Info bpbrm (pid=9812) start nbfsd on client
Dec 24, 2021 5:23:35 PM - Info bpbrm (pid=9812) start nbgre on client
Dec 24, 2021 5:23:35 PM - Info tar32 (pid=0) Restore started
Dec 24, 2021 5:23:35 PM - connected; connect time: 0:00:00
Dec 24, 2021 5:23:39 PM - Info bpbrm (pid=9812) Restore executed on server MAIL01
Dec 24, 2021 5:23:55 PM - Error bpbrm (pid=9812) from client MAIL01: ERR - unable to create object for restore: \\dag01\Microsoft Information Store\Mailboxes\Database, rai error = 6
Dec 24, 2021 5:24:24 PM - Error bpbrm (pid=9812) from client MAIL01: ERR - unable to create object for restore: \\dag01\Microsoft Information Store\Mailboxes\Database\user01 [user86ca9241], rai error = 6
Dec 24, 2021 5:24:24 PM - Error bpbrm (pid=9812) from client MAIL01: ERR - unable to create object for restore: \\dag01\Microsoft Information Store\Mailboxes\Database\user01 [user86ca9241]\Top of Information Store, rai error = 6
Dec 24, 2021 5:24:24 PM - Error bpbrm (pid=9812) from client MAIL01: ERR - unable to create object for restore: \\dag01\Microsoft Information Store\Mailboxes\Database\user01 [user86ca9241]\Top of Information Store\Inbox, rai error = 6
Dec 24, 2021 5:24:58 PM - Error bpbrm (pid=9812) from client MAIL01: ERR - unable to create object for restore: \\dag01\Microsoft Information Store\Mailboxes\Database\user01 [user86ca9241]\Top of Information Store\Inbox\Re: test <000000007a816c3ce4e01f408ae0d2ab47fbf3f70700e4199f7d00fb57498700b8d21986ee4c00000000010c0000e4199f7d00fb57498700b8d21986ee4c000284415cf00000>, rai error = 6
Dec 24, 2021 5:25:28 PM - Info tar32 (pid=0) done. status 0
Dec 24, 2021 5:25:28 PM - Info tar32 (pid=0) done. status: 5
Dec 24, 2021 5:25:28 PM - Info tar32 (pid=0) done. status: 5: the restore failed to recover the requested files
Dec 24, 2021 5:25:28 PM - Error bpbrm (pid=9812) client restore EXIT STATUS 5: the restore failed to recover the requested files
Dec 24, 2021 5:25:28 PM - restored from image dag01_1640095504; restore time: 0:01:56
Dec 24, 2021 5:25:28 PM - end Restore; elapsed time 0:01:56
MS-Exchange policy restore error (2810)

Can anyone show me what I'm doing wrong?