Restore error(2850)

[Arichandran]

13/11/2014 12:28:28 PM - begin Restore
13/11/2014 12:28:30 PM - 1 images required
13/11/2014 12:28:30 PM - media NOCC07 required
13/11/2014 12:28:31 PM - restoring image nocidsfe01_1388251387
13/11/2014 12:28:32 PM - Info bpbrm(pid=10880) nocidsfe01 is the host to restore to      
13/11/2014 12:28:32 PM - Info bpbrm(pid=10880) telling media manager to start restore on client     
13/11/2014 12:28:33 PM - Info bpbrm(pid=9292) nocidsfe01 is the host to restore to      
13/11/2014 12:28:33 PM - connecting
13/11/2014 12:28:34 PM - Error bptm(pid=9592) NBJM returned an extended error status: No drives are available (2001)  
13/11/2014 12:28:34 PM - requesting resource NOCC07
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) got ERROR 252 from media manager       
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) terminating bpbrm child 9292 jobid=358731        
13/11/2014 12:28:35 PM - restored image nocidsfe01_1388251387 - (extended error status has been encountered, check logs(252)); restore time 0:00:04
13/11/2014 12:28:37 PM - Info bpbrm(pid=9292) start tar32 on client         
13/11/2014 12:28:37 PM - Info tar32(pid=28457) Restore started.           
13/11/2014 12:28:37 PM - connected; connect time: 0:00:04
13/11/2014 12:28:38 PM - Warning bprd(pid=11020) Restore must be resumed prior to first image expiration on 27/12/2020 1:23:07 AM
13/11/2014 12:28:39 PM - end Restore; elapsed time: 0:00:11
Restore error(2850)

nbemmcmd -listmedia -mediaid NOCC07

D:\Veritas\Volmgr\bin>nbemmcmd -listmedia -mediaid NOCC07
NBEMMCMD, Version: 7.6.0.2
====================================================================
Media GUID:                     36dce3f0-0c39-4e7b-8f0d-a30cccea1600
Media ID:                       NOCC07
Partner:                        -
Media Type:                     HCART3
Volume Group:                   001_00001_TLD
Application:                    Netbackup
Media Flags:                    1
Description:                    Added by Media Manager
Barcode:                        NOCC07
Partner Barcode:                --------
Last Write Host:                kkbmaster1
Created:                        01/12/2010 11:07
Time Assigned:                  01/15/2014 09:33
First Mount:                    01/21/2010 02:44
Last Mount:                     01/15/2014 15:27
Volume Expiration:              -
Data Expiration:                12/31/2020 17:15
Last Written:                   01/15/2014 15:27
Last Read:                      -
Robot Type:                     TLD
Robot Control Host:             kkbmedia3
Robot Number:                   1
Slot:                           36
Side/Face:                      -
Cleanings Remaining:            -
Number of Mounts:               47
Maximum Mounts Allowed:         0
Media Status:                   SUSPENDED FULL
Kilobytes:                      873604774
Images:                         7
Valid Images:                   7
Retention Period:               14
Number of Restores:             0
Optical Header Size Bytes:      1024
Optical Sector Size Bytes:      0
Optical Partition Size Bytes:   0
Last Header Offset:             13377201
Adamm Guid:                     00000000-0000-0000-0000-000000000000
Rsm Guid:                       00000000-0000-0000-0000-000000000000
Origin Host:                    NONE
Master Host:                    kkbmaster1
Server Group:                   UNRESTRICTED_SHARING_GROUP
Upgrade Conflicts Flag:
Pool Number:                    21
Volume Pool:                    TapeYearly
Previous Pool Name:             Prod
Vault Flags:                    -
Vault Container:                -
Vault Name:                     Eject-TLD2
Vault Slot:                     354
Session ID:                     200
Date Vaulted:                   02/13/2014 17:58
Return Date:                    -
Media on Hold:                  0
====================================================================
Command completed successfully.

D:\Veritas\Volmgr\bin>

[SymTerry · Accepted solution]

I would be looking at the drives. From HOWTO35761:

One of the following has occurred:

• No drives are configured for the media requested for the job.

• The job requires an NDMP drive path, but no NDMP drive paths are up or configured.

•  The job cannot use an NDMP drive path, but these are the only drive paths that are up or configured for the drive.

Recommended Action: Do the following:

• Make sure the drives and drive paths are up and correct for the media that you configure.

• Verify that ltid is running on the required media server, and that the media server is active for tape.

• Use the device monitor to start up the drives paths if they are down.

•  If the drives are downed again, clean the drives.

What are the status of those drives? 

[watsons]

as per SymTerry and from the job details:

13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:34 PM - Error nbjm(pid=7072) NBU status: 830, EMM status: No drives are available    
13/11/2014 12:28:35 PM - Info bpbrm(pid=10880) got ERROR 252 from media manager  

Check the drive availability.

[Marianne]

So, media type is hcart3, robot number 1, and the media server that owns this tape is kkbmaster1.

Check if there is an hcart3 drive available on kkbmaster1 in robot 1:

D:\Veritas\Volmgr\bin> tpconfig -l

D:\Veritas\Volmgr\bin> vmoprcmd -d