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Restore failed status: 24: socket write failed 1

Trying to restore a VM and got the error below : 

Info bptm (pid=7628) EXITING with status 24 <----------
Info tar32 (pid=7240) done. status: 24: socket write failed

 

Error bpbrm (pid=5656) client restore EXIT STATUS 24: socket write faile 

 Could you please help ? 

5 Replies
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Re: Restore failed status: 24: socket write failed 1

You're going to have to give us a lot more info.

 

OS Versions

Netbackup Versions

How are you restoring? NBD/SAN etc.

We'll need full detailed summary as well.

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Re: Restore failed status: 24: socket write failed 1

Just an error message without any details of process that you followed is not enough to troubleshoot.

Please share all steps that you followed, plus all text in Jobs Details.

Re: Restore failed status: 24: socket write failed 1

OS Versions : Solaris 10

Netbackup Versions : 7.5

How are you restoring? NBD/SAN. Both of them

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Re: Restore failed status: 24: socket write failed 1

Here is all job details :

19 août 2020 12:20:00 - Info bptm (pid=7332) start
19 août 2020 12:20:00 - started process bptm (pid=7332)
19 août 2020 12:20:00 - Info bptm (pid=7332) reading backup image
19 août 2020 12:20:01 - Info bptm (pid=7332) using 30 data buffers
19 août 2020 12:20:01 - Info bptm (pid=7332) spawning a child process
19 août 2020 12:20:01 - Info bptm (pid=7332) child pid: 7712
19 août 2020 12:20:01 - Info bptm (pid=7712) start
19 août 2020 12:20:01 - started process bptm (pid=7712)
19 août 2020 12:20:04 - mounted VM1577
19 août 2020 12:20:04 - Info bptm (pid=7332) VM1577
19 août 2020 12:20:05 - Info bptm (pid=7332) INF - Waiting for positioning of media id VM1577 on server backupvm.iamdg.net.ma for reading.
19 août 2020 12:20:05 - positioning VM1577 to file 21
19 août 2020 12:20:05 - positioned VM1577; position time: 0:00:00
19 août 2020 12:20:07 - begin reading
19 août 2020 12:20:08 - Info bptm (pid=7332) waited for empty buffer 1 times, delayed 35 times
19 août 2020 12:20:08 - end reading; read time: 0:00:01
19 août 2020 12:20:09 - Info bptm (pid=7332) completed reading backup image
19 août 2020 12:20:09 - Info bptm (pid=7332) EXITING with status 0 <----------
19 août 2020 12:20:10 - Info bpbrm (pid=5656) backupvm is the host to restore to
19 août 2020 12:20:10 - Info bpbrm (pid=5656) reading file list for client
19 août 2020 12:20:12 - connecting
19 août 2020 12:20:12 - Info bpbrm (pid=5656) starting bptm
19 août 2020 12:20:19 - Info tar32 (pid=7240) Restore started
19 août 2020 12:20:19 - Info bptm (pid=7628) start
19 août 2020 12:20:19 - connected; connect time: 0:00:00
19 août 2020 12:20:19 - started process bptm (pid=7628)
19 août 2020 12:20:20 - Info bptm (pid=7628) reading backup image
19 août 2020 12:20:20 - Info bptm (pid=7628) using 30 data buffers
19 août 2020 12:20:20 - Info bptm (pid=7628) spawning a child process
19 août 2020 12:20:20 - Info bptm (pid=7628) child pid: 5772
19 août 2020 12:20:21 - Info bptm (pid=5772) start
19 août 2020 12:20:21 - started process bptm (pid=5772)
19 août 2020 12:20:42 - mounted VM1577
19 août 2020 12:20:42 - Info bptm (pid=7628) VM1577
19 août 2020 12:20:45 - Info bptm (pid=7628) INF - Waiting for positioning of media id VM1577 on server backupvm for reading.
19 août 2020 12:20:45 - positioning VM1577 to file 21
19 août 2020 12:20:45 - positioned VM1577; position time: 0:00:00
19 août 2020 12:20:46 - begin reading
19 août 2020 12:20:49 - Info bptm (pid=7628) EXITING with status 24 <----------
19 août 2020 12:20:49 - Info tar32 (pid=7240) done. status: 24: socket write failed
19 août 2020 12:20:49 - Error bpbrm (pid=5656) client restore EXIT STATUS 24: socket write failed
19 août 2020 12:37:26 - begin Restore
19 août 2020 12:37:26 - Info bprd (pid=18704) Found (3) files in (1) images for Restore Job ID 4232927.xxx
19 août 2020 12:37:26 - Info bprd (pid=18704) Retrying restore from copy 1 of image created Fri Jul 31 21:07:44 2020 from policy VM_Vcenter03_Weekly
19 août 2020 12:37:29 - Info bprd.sfr (pid=18704) Restoring to vCenter server vcenter03.iamdg.net.ma, ESX host hp5esx13, Datacenter /AL-IRFANE-DMZ, Folder /AL-IRFANE-DMZ/vm/EdP_Recette/, Display Name EdP_APP_One_Line_restore, Resource Pool/vApp /AL-IRFANE-DMZ/host/DMZ-ZONE1/Resources, Datastore/Datastore Cluster VMAX100k_30To
19 août 2020 12:37:35 - requesting resource VM1577
19 août 2020 12:37:36 - granted resource  VM1577
19 août 2020 12:37:36 - granted resource  HP.ULTRIUM5-SCSI.028
19 août 2020 12:37:55 - requesting resource VM1577
19 août 2020 12:38:15 - granted resource  VM1577
19 août 2020 12:38:15 - granted resource  HP.ULTRIUM5-SCSI.028
19 août 2020 12:38:23 - end Restore; elapsed time 0:00:57
NetBackup VMware policy restore error  (2820)
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Re: Restore failed status: 24: socket write failed 1

Still looking for the steps that you followed.
Please describe the steps or else take screenshots of all the steps (starting with browse for backups).
Please tell us where 'backupvm' fits in the picture. We see that this seems to be the media server where the tape is mounted and also the destination client for restore. Is this your Solaris master/media server?
Which server did you specify as recovery host?