- When performing a restore with NetBackup for Lotus Notes, the restore fails with "The restore failed to recover the requested files"
Veritas NetBackup (tm) for Lotus Notes database agent restore fails with Status Code 5 (restore failed to recover the requested files) if the restore was initiated from the master server or from the target client, while logged on as 'root.' This error is seen both when attempting to restore Lotus Notes databases back to the original server, as well as when performing alternate client restores.
Domino does not allow third-party applications to connect to its API as 'root.' Therefore all restores must be initiated from the restore client (Domino server) while logged onto NetBackup as the Domino administrative user (i.e. the Unix user running the Domino 'server' process and also owning notes.ini and other files in the Domino Data Directory).
In an alternate client restore, a user must be created on the destination client to match the user name and UID of the Domino administrative user on the source client.
Log in as the Domino administrative user and retry the restore operation.