07-11-2013 11:14 PM
HI All,
I am doing a restore on a stanard unix server and the backup date is just 7 days before.
Client: UNIX server
Backup Date: 7/5/2013
Backup Type: Standard
Data available on a Tape
NBU Version: 7.1
When i initiated the restore, i found it is failed with below error.
Jul 11, 2013 2:42:26 PM - Error nbjm (pid=2312) NBU status: 2075, EMM status: Fibre Transport resources are not available
Jul 11, 2013 2:42:26 PM - Error nbjm (pid=2312) NBU status: 2075, EMM status: Fibre Transport resources are not available
Jul 11, 2013 2:51:07 PM - Error bptm (pid=21871) error requesting media, TpErrno = Robot operation failed
I checked the Fibre Transport option in the Master server properties and found that it is set to preferred option which says " Restores for SAN clients will use FT Transport if available. If a FT device is not available, data transfer will proceed using LAN. Waiting period to re-try before switching to LAN transport for restore is: 5 mins."
I set is as Never and restarted the NBU. But still the job is failing with below error code.
Jul 11, 2013 2:51:07 PM - Error bptm (pid=21871) error requesting media, TpErrno = Robot operation failed
I executed the below commands to check if the restore will go fine, but it ddn't go.
bash-3.00$ suexec /usr/openv/netbackup/bin/admincmd/nbrbutil -releaseOrphanedPipes
resetOrphanedFTPipes() returned status=2007031
07-11-2013 11:24 PM
The job has now failed with below error.
Jul 12, 2013 11:26:11 AM - Error bptm (pid=7143) NBEMM returned an extended error status: MDS received an invalid message (2005005)
07-11-2013 11:37 PM
This seems to be a 7.0.1 bug: http://www.symantec.com/docs/TECH144671
Quick solution in bottom of TN:
3 - Confirmed the 'Fibre Transport' branch is displayed under the master server's 'Host Properties':
-> On the master server; opened the NetBackup Administration Console > Host Properties > Master Server > Properties
-> The 'Fiber Transport' branch was listed and set to "Always"
-> Changed the 'Fiber Transport' parameter to "Never" and cycled the NetBackup services
Hope this helps.
07-12-2013 01:06 AM
Error bptm (pid=21871) error requesting media, TpErrno = Robot operation failed
Do you have bptm log folder on the media server? If not, please create under /usr/openv/netbackup/logs.
Also add VERBOSE entry in /usr/openv/volmgr/vm.conf and restart NBU.
Retry restore and post bptm log as File attachment after next failure (copy log to bptm.txt).
Also check syslog (e.g. /var/log/messages on Linux) for errors related to Robot operation failed.
07-12-2013 03:44 AM
It does sound like the Master server host properties setting - let us know if it was set to required and if so try changing it to Never or better still set it to preferred with a 2 minute delay so that any clients which do have FT enabled can still use it
07-13-2013 02:32 AM
Hi,
Please check the folloing things.
1.Communication between master and destination server.
2.backup taken and restoration server same or not
3.destination mount point permission should be 777
#chmod 777 destination MP name