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Restore file over than 32000 size

SamLui
Level 0

Dear Sir,

After install NBU for restore file it show the following error.

----------------------------------------------------------------------------

(The file size 65163 )

18:03:50 9/28/2016: Restore Started

18:03:51 (936.xxx) Found (4,232,373) files in (1) images for Restore Job ID 936.xxx
18:03:51 (936.001) Restoring from copy 1 of image created 9/28/2016 7:00:16 AM from policy Gemini_Fileserver_FC
18:03:56 INF - Beginning read-blockmap on server shkhkgsbk001.rccad.net of client shkhkgrfs101.rccad.net, reading file @aaaaJ.
18:04:31 (936.001) INF - TAR STARTED 7592
18:04:34 (936.001) INF - Beginning restore from server shkhkgsbk001.rccad.net to client shkhkgsbk001.rccad.net.
18:04:34 (936.001) TAR - D:\Shares\BTQ_Data$\HKHK18CA\hkbqcalpen1s3\100 for 100 - Back Office Dashboard - P1.xlsx
18:04:34 (936.001) MNR - The file was renamed to the following:
18:04:34 (936.001) UTF - C:\Restore\Test2\100 for 100 - Back Office Dashboard - P1.xlsx
18:04:38 (936.001) INF - TAR EXITING WITH STATUS = 5
18:04:38 (936.001) INF - TAR RESTORED 0 OF 1 FILES SUCCESSFULLY
18:04:38 (936.001) INF - TAR KEPT 0 EXISTING FILES
18:04:38 (936.001) INF - TAR PARTIALLY RESTORED 0 FILES
18:04:38 (936.001) Status of restore from copy 1 of image created 9/28/2016 7:00:16 AM = the restore failed to recover the requested files

18:04:38 (936.001) The following files/folders were not restored:
18:04:38 (936.001) UTF - /D/Shares/BTQ_Data$/HKHK18CA/hkbqcalpen1s3/100 for 100 - Back Office Dashboard - P1.xlsx

18:04:38 (936.xxx) INF - Status = VMware policy restore error.

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(The file size 31100 )

16:48:19 9/28/2016: Restore Started

16:48:20 (935.xxx) Found (58,758) files in (1) images for Restore Job ID 935.xxx
16:48:20 (935.001) Restoring from copy 1 of image created 9/23/2016 7:31:09 PM from policy CSW_Vmware_DD_BK
16:48:23 INF - Beginning read-blockmap on server shkhkgsbk001.rccad.net of client FaxMaker%20-%20PDFing, reading file @aaaaJ.
16:48:27 (935.001) INF - TAR STARTED 2324
16:48:30 (935.001) INF - Beginning restore from server shkhkgsbk001.rccad.net to client shkhkgsbk001.rccad.net.
16:48:31 (935.001) INF - Continuing restore from server shkhkgsbk001.rccad.net to client shkhkgsbk001.rccad.net.
16:48:33 (935.001) TAR - C:\Program Files\Adobe\Reader 11.0\ReadMe.htm
16:48:33 (935.001) MNR - The file was renamed to the following:
16:48:33 (935.001) UTF - C:\Restore\Test2\ReadMe.htm
16:48:38 (935.001) TAR - C:\Program Files\Adobe\Reader 11.0\ReadMe.htm
16:48:38 (935.001) MNR - The file was renamed to the following:
16:48:38 (935.001) UTF - C:\Restore\Test2\ReadMe.htm
16:48:38 (935.001) TAR - C:\Program Files\Adobe\Reader 11.0\ReadMe.htm
16:48:38 (935.001) MNR - The file was renamed to the following:
16:48:38 (935.001) UTF - C:\Restore\Test2\ReadMe.htm
16:48:38 (935.001) INF - TAR EXITING WITH STATUS = 0
16:48:38 (935.001) INF - TAR RESTORED 1 OF 1 FILES SUCCESSFULLY
16:48:38 (935.001) INF - TAR KEPT 0 EXISTING FILES
16:48:38 (935.001) INF - TAR PARTIALLY RESTORED 0 FILES
16:48:40 (935.001) Status of restore from copy 1 of image created 9/23/2016 7:31:09 PM = the requested operation was successfully completed

16:48:40 (935.xxx) INF - Status = the requested operation was successfully completed.

1 REPLY 1

Marianne
Level 6
Partner    VIP    Accredited Certified

I doubt that the restore failed because of file size.

The source of the failed restore was from a network share:
D:\Shares\BTQ_Data$\HKHK18CA\hkbqcalpen1s3\

The source of the successful restore was a local file:
C:\Program Files\Adobe\Reader 11.0

What was the ownership and permissions on the .xls file?
What did you choose in restore parameters w.r.t 'Restore without ACL' ?

To troubleshoot restore issues, create the following log folders under netbackup\logs:

Media server: bptm and bpbrm

Destination client: tar