Restore job has error. Status 59: access to the client was not allowed

[GaryKan]

Dear all,

When we try to restore some files to one linux server which backup from another linux server, the job is incorrpleted with restore error (2850), following is the job logs, the restore job is form "linuxdb01.global.net" to "linuxapp01.global.net".

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9/11/2013 5:08:55 PM - Error bpbrm(pid=6393) bpcd on linuxapp01.global.net exited with status 59: access to the client was not allowed

9/11/2013 5:08:56 PM - Info bpbrm(pid=6393) telling media manager to start restore on client    

9/11/2013 5:08:56 PM - Info bpbrm(pid=6393) spawning a brm child process       

9/11/2013 5:08:56 PM - Info bpbrm(pid=6393) child pid: 6466         

9/11/2013 5:08:56 PM - connecting

9/11/2013 5:08:57 PM - Error bpbrm(pid=6466) bpcd on  linuxapp01.global.net exited with status 59: access to the client was not allowed

9/11/2013 5:08:57 PM - Error bpbrm(pid=6466) cannot put rename file on linuxapp01.global.net      

9/11/2013 5:08:57 PM - Info bpbrm(pid=6393) sending message to media manager: STOP RESTORE linuxdb01.global.net_1378827018    

9/11/2013 5:09:09 PM - Info bpbrm(pid=6393) media manager for backup id linuxdb01.global.net_1378827018 exited with status 150: termination requested by administrator

9/11/2013 5:09:23 PM - begin Restore

9/11/2013 5:09:24 PM - 1 images required

9/11/2013 5:09:24 PM - media HEDF54 required

9/11/2013 5:09:25 PM - restoring image linuxdb01.global.net_1378827018

9/11/2013 5:09:40 PM - requesting resource HEDF54

9/11/2013 5:09:40 PM - granted resource HEDF54

9/11/2013 5:09:40 PM - granted resource HP.ULTRIUM5-SCSI.005

9/11/2013 5:09:40 PM - restored image linuxdb01.global.net_1378827018 - (access to the client was not allowed(59)); restore time 00:00:15

9/11/2013 5:09:40 PM - Warning bprd(pid=8232) Restore must be resumed prior to first image expiration on 10/1/2013 11:30:18 PM

9/11/2013 5:09:40 PM - end Restore; elapsed time: 00:00:17

Restore error(2850)

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Following is our environment information:

NBU 7.5.0.6 on Windows server 2008

Media server on Linux

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Thanks for any suggestion.

[Marianne · Accepted solution]

The Media server that performed the backup of Client A (source client) is also doing the restore.

It seems Client B (destination client) does not have a SERVER entry in bp.conf, or else it cannot resolve the media server's IP address to a hostname that appears in bp.conf SERVER list.

Please create bpcd folder under /usr/openv/netbackup/logs on Client B and retry the restore.

After the failure, check bpcd log folder for incoming connection request from media server.
You will see how client is trying to resove IP address to hostname and how it compares with SERVER entries.

Check that IP address and hostname exists in client's /etc/hosts file.
Next, check that this hostname also appears as SERVER name in /usr/openv/netbackup/bp.conf on the client.

[GaryKan]

Hi Marianne,

Finally I add the Client A to the bp.conf as the SERVER and restore success.

Thanks for you help.

[Marianne]

This means that Client A is also a media server and backed up itself, right?