cancel
Showing results for 
Search instead for 
Did you mean: 

Restore to a Network drive fails with MS-Windows policy restore error(2808)

sugarboy
Level 4

Hi ,

I have backed up a files lying on a network share (mapped to network dirve on the client), Once backup is done tried to restore the files to a different network share (both the share are lying on the same server). Respective restore fails with Incomplete status (MS-Windows policy restore error(2808)).

Job Log:

8/13/2012 9:23:02 AM - Info bpdm(pid=10924) reading backup image          
8/13/2012 9:23:02 AM - Info bptm(pid=10924) using 30 data buffers         
8/13/2012 9:23:04 AM - Info tar32(pid=5804) done. status: 5: the restore failed to recover the requested files  
8/13/2012 9:23:04 AM - Error bpbrm(pid=6724) client restore EXIT STATUS 5: the restore failed to recover the requested files
8/13/2012 9:23:04 AM - begin reading
8/13/2012 9:23:33 AM - Info bptm(pid=10924) waited for empty buffer 4 times, delayed 62 times    
8/13/2012 9:23:33 AM - end reading; read time: 00:00:29
8/13/2012 9:23:33 AM - Info tar32(pid=6796) done. status: 5          
8/13/2012 9:23:33 AM - Info bptm(pid=10924) completed reading backup image         
8/13/2012 9:23:33 AM - Info bptm(pid=10924) EXITING with status 0 <----------        
8/13/2012 9:23:33 AM - restored image 10.250.208.54_1344874544 - (the restore failed to recover the requested files(5))
8/13/2012 9:23:33 AM - end Restore; elapsed time: 00:00:34
MS-Windows policy restore error(2808)
8/13/2012 9:23:38 AM - Info tar32(pid=6796) done. status: 5: the restore failed to recover the requested files  
8/13/2012 9:23:38 AM - Error bpbrm(pid=4128) client restore EXIT STATUS 5: the restore failed to recover the requested files

Restore Log:

Restore started 08/13/2012 09:18:35

09:18:43 (6207.001) TAR - Z:\pid_28765\ost_src\
09:18:43 (6207.001) MNR - The file was renamed to the following:
09:18:43 (6207.001) UTF - Z:\pid_28765\ost_restore\
09:18:43 (6207.001) WRN - can't create file: Z:\pid_28765\ost_restore (WIN32 5: Access is denied. )
09:18:43 (6207.001) TAR - Z:\pid_28765\ost_src\ddt_4_1073741824_1344874416\
09:18:43 (6207.001) MNR - The file was renamed to the following:
09:18:43 (6207.001) UTF - Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\
09:18:43 (6207.001) WRN - can't create file: Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416 (WIN32 5: Access is denied. )
09:18:43 (6207.001) TAR - Z:\pid_28765\ost_src\ddt_4_1073741824_1344874416\tdir7988\
09:18:43 (6207.001) MNR - The file was renamed to the following:
09:18:43 (6207.001) UTF - Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\tdir7988\
09:18:43 (6207.001) WRN - can't create file: Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\tdir7988 (WIN32 5: Access is denied. )
09:18:43 (6207.001) TAR - Z:\pid_28765\ost_src\ddt_4_1073741824_1344874416\tdir7988\file_ddt_fle_0
09:18:43 (6207.001) MNR - The file was renamed to the following:
09:18:43 (6207.001) UTF - Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\tdir7988\file_ddt_fle_0
09:18:43 (6207.001) WRN - can't set compression state: Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\tdir7988\file_ddt_fle_0 (WIN32 1450: Insufficient system resources exist to complete the requested service. )
09:18:43 (6207.001) WRN - error writing file: Z:\pid_28765\ost_restore\ddt_4_1073741824_1344874416\tdir7988\file_ddt_fle_0
09:18:43 (6207.001) WRN - disk full at byte: 0
09:18:43 (6207.001) WRN - wanted buffer size: 257024
09:18:49 (6207.001) TAR - Z:\pid_28765\ost_src\ddt_4_1073741824_1344874416\tdir7988\file_ddt_fle_2
09:19:07 (6207.001) Status of restore from copy 1 of image created 8/13/2012 9:15:44 AM = the restore failed to recover the requested files

there is error saying "disk full at byte: 0" however there is enough space available on ther server.

Thanks,

Sagar

 

1 ACCEPTED SOLUTION

Accepted Solutions

Douglas_A
Level 6
Partner Accredited Certified

When you backup from a Network share Netbackup uses the Credentials that have mapped the share to perform the backup.. however when you restore Netbackup requires the credentials be used by the Netbackup Client Service.

Try this on the Media Server,

Stop the Netbackup Client Service

Hit the Logon tab Add the domain credentials for the share

restart the Netbackup Client Service

 

retry restore.

 

The issue isnt that its out of space, its that Netbackup is not allowed to write to the Share since the System Service is what Netbackup is using for restore. If you change the Client service ot use a login for the share it should be able to write to the share. One more thing if you are trying to write to a drive letter you wont be able to with any method from the master. This is becuase a network drive is mapped by a specific User in windows and since as stated earlier Netbackup uses the System user it wont have that mapped to the right drive letter.

 

Alternativly you might be able to perform the restore FROM the client with the drive letter mapped other wise you will have to use the UNC path to the share.

View solution in original post

2 REPLIES 2

Douglas_A
Level 6
Partner Accredited Certified

When you backup from a Network share Netbackup uses the Credentials that have mapped the share to perform the backup.. however when you restore Netbackup requires the credentials be used by the Netbackup Client Service.

Try this on the Media Server,

Stop the Netbackup Client Service

Hit the Logon tab Add the domain credentials for the share

restart the Netbackup Client Service

 

retry restore.

 

The issue isnt that its out of space, its that Netbackup is not allowed to write to the Share since the System Service is what Netbackup is using for restore. If you change the Client service ot use a login for the share it should be able to write to the share. One more thing if you are trying to write to a drive letter you wont be able to with any method from the master. This is becuase a network drive is mapped by a specific User in windows and since as stated earlier Netbackup uses the System user it wont have that mapped to the right drive letter.

 

Alternativly you might be able to perform the restore FROM the client with the drive letter mapped other wise you will have to use the UNC path to the share.

Marianne
Level 6
Partner    VIP    Accredited Certified

Main problem seems to be with Access Denied.

'can't create file: Z:\pid_28765\ost_restore (WIN32 5: Access is denied. )'

As per Douglas_A's post, check NetBackup Client Service Logon account.

Restore to UNC path instead of drive letter (drive letter is only valid for user logged on to client).