Restoring from Old EMC Node to smart connect

[koribilli12]

Team,

Earlier we use to have the EMC nodes as xxx01n08, xxx01n09,xxx01n10,xxx01n11....Now we have moved smartconnect and the name provided is like xxx01nbkup.
We are now trying to perform the restore from xxx01n11 and the destination is xxx01nbkup.

The restore is failing with error 2813.

Changed the force media server from xxx01n11 to new node ie xxx01nbkup

We do not have any media server it is only master server. Changed the media id owner to the backup host name.

Still no luck any possible solution would be appreciated.

Regards

Kishore

[Marianne]

status code: 2813
Message: NDMP policy restore error

NDMP backup can ONLY be restored to the same manufacturer's filers.

This is not a NetBackup limitation. It is because of OS differences that NDMP protocol is not compatible between different NAS vendors.

This note used to be in NBU for NDMP Guide (not sure if it is still there): 

Note: The destination host must be an NDMP host compatible with the data format of the source. (The source and destination must be of the same NAS vendor type.)

[koribilli12]

@MarianneBoth the source and destination are of EMC Isilon, only thing it got changed is node names from cluster to smart connect

ie honspxxx11 to honsxxbkup

honspxxx10 to honsxxbkup

honspxxx09 to honsxxbkup

Both are Isilon only. So not sure we are doing anything wrong here.

[Marianne]

Thanks for that piece of information (always good to get as much info as possible right from the start).

According to this TN : http://www.veritas.com/docs/000037372  FORCE_RESTORE.... entry does not work for NDMP restore.

You need to use bpmedia command to change media ownership. 

If this does not help, then please share the exact steps (screenshots) that you are following for the restore and post all text in the Details tab of the failed job.

Ensure all of these log folders exist on the master/media server:

bprd (NBU must be restarted to enable this log)
bptm
bpbrm

[koribilli12 · Accepted solution]

@Marianne

I have followed the given steps and issue got resolved :

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd.exe -listhosts
NBEMMCMD, Version: 7.7.3
The following hosts were found:
server           homwibkup01.ad.bgep.co.uk
master           homwibkup01
virtual_machine  homwiutil01.us.bggroup.com
virtual_machine  homwiutil02.us.bggroup.com
virtual_machine  hovmphost01.us.bggroup.com
virtual_machine  hovmphost02.us.bggroup.com
ndmp             HONSPDMZNAF03
ndmp             hoidpns02dm2
ndmp             danspisl01n08
ndmp             danspisl01n09
ndmp             honspisl01bkup
foreign_media    honspisl01bkup
Command completed successfully.

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -deletehost -machinenam
e honspisl01bkup -machinetype foreign_media
NBEMMCMD, Version: 7.7.3
The function returned the following failure status:
the media is allocated for use (199)
Command did not complete successfully.

C:\Program Files\Veritas\NetBackup\bin\admincmd>cd ..

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe -clear_host_cache

C:\Program Files\Veritas\NetBackup\bin>cd admincmd

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd.exe -listhosts
NBEMMCMD, Version: 7.7.3
The following hosts were found:
server           homwibkup01.ad.bgep.co.uk
master           homwibkup01
virtual_machine  homwiutil01.us.bggroup.com
virtual_machine  homwiutil02.us.bggroup.com
virtual_machine  hovmphost01.us.bggroup.com
virtual_machine  hovmphost02.us.bggroup.com
ndmp             HONSPDMZNAF03
ndmp             hoidpns02dm2
ndmp             danspisl01n08
ndmp             danspisl01n09
ndmp             honspisl01bkup
foreign_media    honspisl01bkup
Command completed successfully.



C:\Program Files\Veritas\NetBackup\bin\admincmd>bpimage.exe -newserver homwibkup
01 -oldserver honspisl01bkup

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -deletehost -machinenam
e honspisl01bkup -machinetype foreign_media
NBEMMCMD, Version: 7.7.3
Command completed successfully.

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd.exe -listhosts
NBEMMCMD, Version: 7.7.3
The following hosts were found:
server           homwibkup01.ad.bgep.co.uk
master           homwibkup01
virtual_machine  homwiutil01.us.bggroup.com
virtual_machine  homwiutil02.us.bggroup.com
virtual_machine  hovmphost01.us.bggroup.com
virtual_machine  hovmphost02.us.bggroup.com
ndmp             HONSPDMZNAF03
ndmp             hoidpns02dm2
ndmp             danspisl01n08
ndmp             danspisl01n09
ndmp             honspisl01bkup
Command completed successfully.

C:\Program Files\Veritas\NetBackup\bin\admincmd>cd ..

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd.exe  -clear_host_cache

C:\Program Files\Veritas\NetBackup\bin>