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Rman Backup failing with EC 13 and EC 23

Anil_B
Level 4


Hi All

backup going through hsprod51 media server Few streams are failing with EC 13 and EC 23 after writing some data, Found that their was some connectivity issue with media server to client.
Got the below output from hsprod51 media server.

$ ./bptestbpcd -client cpcrtbb -verbose
1 1 1
130.1.21.69:13509 -> 10.242.37.45:1556
130.1.21.69:13510 -> 10.242.37.45:1556
<16>bptestbpcd main: Function get_master_and_emm_servers(cpcrtbb-ebr.hydc.sbc.com) failed: 23
PEER_NAME = hsprod51.com
HOST_NAME = hldhdbb3.com
CLIENT_NAME = hldhdbb3.com
VERSION = 0x07600004
PLATFORM = linuxR_x86_2.6.18
PATCH_VERSION = 7.6.0.4
SERVER_PATCH_VERSION = 7.6.0.4
MASTER_SERVER = __UNKNOWN__
EMM_SERVER = __UNKNOWN__
NB_MACHINE_TYPE = __UNKNOWN__
^C$
$ uname -a
SunOS hsprod51 5.10 Generic_150400-20 sun4v sparc sun4v

 

 

where can i want to made changes to fix this issue.

thanks

3 REPLIES 3

Marianne
Moderator
Moderator
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I have moved this post to NetBackup forum as this is not related to discontinued RealTime product.

About your issue:

There seems to be hostname lookup issue:

Is IP address for client cpcrtbb 10.242.37.45 ?

It seems that another machine with this hostname is responding: hldhdbb3.com

Confirm IP address for this client, then check hosts file on the media server for duplicate entries for the IP address and/or the hostnames seen above.

If DNS is used, confirm correct DNS config and ensure that forward and reverse name lookup works correctly.

Check hosts file on the client as well to ensure correct local hostname lookup.

If any changes are made to DNS and/or hosts file, remember to refresh NBU host cache on the server/client where the change is made:
bpclntcmd -clear_host_cache

 

 

Elango_G1
Level 4

Can you also check the bpcd log in client which will show the IP address of a media server trying to connect with client?

there could be chances of mismatch of media server IP address in the client host file makes the backup failed with error 23.

 

My apologies please leave this suggestion as i was thinking this is FS backup

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
For some reason Anil has not been back to look for attempts to help. Cannot be too much of an issue?