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Robot Inventory

snawaz3
Level 6

master/media  NBU 7.5.0.6

clients NBU 7.5.0.6

When trying to inventory the robot using the windows consloe I am suddenly getting an access denied error. Nothing has changed. I have been doing this for almost a year now. Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

snawaz3
Level 6

the problem has been solved. unbeknownst to us the IA guys had hardened the Mcafee HBSS on my server. After going through with symantec technical support we discoverewd that it was a windows permission issue which was not allowing to run any executable. When confronted IA sheepishly admitted to what they had done. Once they rolled back the Mcafee HBSS security settings everything started to work again.

Thanks to all for the help given.

View solution in original post

10 REPLIES 10

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

Did you open the console  as RUN as Administrator?

 

snawaz3
Level 6

yes. like I have always done

snawaz3
Level 6

in the following doc

http://www.symantec.com/docs/HOWTO46909  under

Expired credentials message

 

""  If your credential has expired or is incorrect, you may receive the following message while running a bpnbaz or bpnbat command:

 

Supplied credential is expired or incorrect. Please
reauthenticate and try again.

Run bpnbat -Login to update an expired credential. ""

 

I ran this cmd but got an access is denied message.

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

show us the screen shot of the error..

does it have any security policy  ?

snawaz3
Level 6

attached is the screen shot. no security policy

Will_Restore
Level 6

See the Solution in this older thread:

https://www-secure.symantec.com/connect/forums/removing-accessauthorization-control

 

snawaz3
Level 6

checked the registry settings . use_vxss is set to prohibitted. My issue is not NBAC (AT/AZ). That was never setup.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Have you been able to sort this out in the meantime?

Please find vm.conf file on the master server (in <install-path>\veritas\volmgr) and let us know the contents.

snawaz3
Level 6

the problem has been solved. unbeknownst to us the IA guys had hardened the Mcafee HBSS on my server. After going through with symantec technical support we discoverewd that it was a windows permission issue which was not allowing to run any executable. When confronted IA sheepishly admitted to what they had done. Once they rolled back the Mcafee HBSS security settings everything started to work again.

Thanks to all for the help given.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Glad it got resolved.

We always wonder when we see:

Nothing has changed.

We know for a fact that NBU will not change anything all by itself......