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Robotic library is down on server, Media server

fauzan_heritage
Level 0

SCENARIO - Backup to tape job went into Queued status after the replacement of new tape drive hardware, with error “robotic library is down”, but on all 3 NBU media servers, the robot status is up.

fauzan_heritage_0-1676431092347.png

fauzan_heritage_1-1676431092353.png

fauzan_heritage_2-1676431092359.png

 

Status Output

02/14/2023 09:12:36 - Info nbjm (pid=33001) starting backup job (jobid=3349356) for client med1a, policy nbu1_med1_ff_daily, schedule Full

02/14/2023 09:12:36 - Info nbjm (pid=33001) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3349356, request id:{AB2A2F9C-AC04-11ED-B968-17AF745466CD})

02/14/2023 09:12:36 - requesting resource nbu1-hcart-robot-tld-2

02/14/2023 09:12:36 - requesting resource nbu6.NBU_CLIENT.MAXJOBS.med1a

02/14/2023 09:12:36 - requesting resource nbu6.NBU_POLICY.MAXJOBS.nbu1_med1_ff_daily

02/14/2023 09:12:37 - awaiting resource nbu1-hcart-robot-tld-2. Waiting for resources.

          Reason: Robotic library is down on server, Media server: nbu1,

          Robot Type(Number): TLD(2), Media ID: N/A, Drive Name: N/A,

          Volume Pool: NetBackup, Storage Unit: nbu1-hcart-robot-tld-2, Drive Scan Host: N/A,

          Disk Pool: N/A, Disk Volume: N/A

 

NBU1 – all is up

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NBU2 – all is up

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NBU3 – all is up

fauzan_heritage_5-1676431092369.png

hi all. can anyone explain why im getting this robotic error even though the media is up and ready.

**im very new with this, so apologies for missing information.

tq  

3 REPLIES 3

sanket_pathak1
Level 4

@fauzan_heritage  Have you tried restarting NBU services on server "nbu1" as it seems to be the robotic control host for all TL's connected. If possible also restart NBU services on server "nbu2" and "nbu3".

Hope this helps.

Zahid_Haseeb
Moderator
Moderator
Partner    VIP    Accredited

A quick tip, Please try to install vendor drivers for tape drive instead of default windows drivers

paulantok
Level 4
Partner Accredited Certified

please rescan (configure) the tape library from root menu of nbsonsole, new drives will have different serial nos which need to match with netbackup db