Robtest Mounting Issues

Hi All,

I'm currently setting up our DR site, but I've encountered an issue.

I'm using Netbackup 6.5.4.

The problem is that everytime I try to mount the catalog tape I get a error message from Robtest.

Here is what I've encountered.

*The catalog is in Slot 1.

Command:
  • m s1 d1
  • Initiating MOVE_MEDIUM from address 1000 to 500
  • move_medium failed
  • sense key = 0x4, asc = 0x40, ascq = 0x1, UNKNOWN ERROR, KEY: 0x04, ASC: 0x40, ASCQ: 0x01


Has anyone got any idea what the problem could be?

Thanks for the help everyone!
1 Solution

Accepted Solutions
Accepted Solution!

coincidentally

we got the exact same error with one tape this weekend (L180 connected to Solaris master).
we are able to move tape from slot to slot but not from slot to drive. 
have a funny feeling the tape cartridge is upside-down but no one on remote site to verify that.
6 Replies

Look in the SCSI manual (if you have it)


You need to contact the manufacture of the robot to find out what that sense code mean. But in general 0x4 mean  hardware errors


Wikipedia : Key Code Qualifier

You did not mention your

You did not mention your O/S?
This TechNote covers robot issues with Windows: http://seer.entsupport.symantec.com/docs/276893.htm

Check your Event Viewer, If yours is Windows.

 There should be some logs in it.
Accepted Solution!

coincidentally

we got the exact same error with one tape this weekend (L180 connected to Solaris master).
we are able to move tape from slot to slot but not from slot to drive. 
have a funny feeling the tape cartridge is upside-down but no one on remote site to verify that.

wrobbins: That is a real coincidence! I've asked our admin over there to check it for me, and guess what? the tapes were upside down. The person that put the tapes in has no experience in this area which is a major discomfort for me because now I can't even rely on him.

Thanks everyone for the help, and a big thanks to you wrobbins for the hint, it was the problem.

giv'em a break

Chalk it up as a lesson learned. He was probably so embarrased that he made no big deal about it. It won't happen again by the same peson :-)