SAP HANA "Backint missing software version tag" error

[CJACUNAD]

Hi everyone

I beg for your help or advise if anyone has experimented this problem.

We configured a SAP HANA IBM Appliance backup following the steps in the NetBackup admin guide for SAP, but after lunch a backup process it always fails taking about 30 minutes to end. No jobs are generated in the NetBackup side or we can't see any jobs in the activity monitor.

When we check at backint.log file, we found several errors displaying "ERROR: incorrect format or option in .utl file (-p)" and "Backint missing software version tag" as shown above:

2014-06-09 12:54:22.000 backint started:
  command: /usr/sap/HBP/SYS/global/hdb/opt/hdbbackint -f backup -p /usr/openv/netbackup/ext/db_ext/sap/scripts/sap_oracle/initSAP.utl -i /var/tmp/hdbbackint_HBP.wWCRnp -o /var/tmp/hdbbackint_HBP.csWwcO -u HBP -s 1402336462022 -c 1 -l LOG
  pid: 63217
  input:
  #SOFTWAREID "backint 1.04" "HANA HDB server 1.00.70.00.386119"
  #PIPE "/usr/sap/HBP/SYS/global/hdb/backint/log_backup_0_0_0_0"
  
2014-06-09 12:54:22.000  backint terminated:
  pid: 63148
  exit code: 0
  output:
  ERROR: incorrect format or option in .utl file (-p)
  
  exception:
  exception  1: no.110515  (Backup/Destination/Backint/impl/BackupDestBackint_Executor.cpp:190)
      Backint missing software version tag

Our master server is a Windows 2008 Server running NBU 7.6.0.2
Our SAP HANA Appliance is on a SuSe Linux 10 SP2 running NBU 7.6.0.1

Thanks in advance

[Vasudev1]

I am also facing the same issue on SUSE 12 SP2. If you have solution, please share the same.

[quebek]

Will you please share your initSAP.utl file? the best without lines which do start with # tag.

Also is your client able to communicate with master and vice verse? please check the bpclntcmd -server |-ip |-sv ran on both, etc... from master you can check if bpgetconfig -s client-name will succeed

[Thiago_Ribeiro]

Hi @CJACUNAD,

There is a similar problem to your ( original post), and on these articles there is something to check, take a look. Beside that, there is a NetBackup Whitepaper - Protecting SAP HANA attached on this post

original post - https://vox.veritas.com/t5/NetBackup/HANA-Backup/td-p/657493

TNS

https://www.veritas.com/support/en_US/article.TECH209343

https://www.veritas.com/support/en_US/article.TECH208919

Regards,

Thiago Ribeiro