SLP Optimised Duplication Failing only on 1 server image

[dwilson1987]

Here is the Detailed Job Status:

5/25/2010 9:20:21 AM - requesting resource LCM_SDCSTU
5/25/2010 9:20:21 AM - granted resource LCM_SDCSTU
5/25/2010 9:20:21 AM - started process RUNCMD (6824)
5/25/2010 9:20:21 AM - ended process 0 (6824)
5/25/2010 9:20:22 AM - begin Duplicate
5/25/2010 9:20:22 AM - requesting resource SDCSTU
5/25/2010 9:20:22 AM - reserving resource @aaaab
5/25/2010 9:20:22 AM - reserved resource @aaaab
5/25/2010 9:20:22 AM - granted resource MediaID=@aaaad;DiskVolume=PureDiskVolume;DiskPool=SDCPool;Path=PureDiskVolume;StorageServer=aucsdcsr...
5/25/2010 9:20:22 AM - granted resource SDCSTU
5/25/2010 9:20:24 AM - requesting resource @aaaab
5/25/2010 9:20:25 AM - granted resource MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=XCNPool;Path=PureDiskVolume;StorageServer=aucxcnsr...
5/25/2010 9:20:27 AM - Info Duplicate(pid=6824) Initiating optimized duplication from @aaaab to @aaaad     
5/25/2010 9:20:28 AM - started process bpdm (4708)
5/25/2010 9:20:38 AM - begin writing
5/25/2010 9:21:39 AM - Critical bpdm(pid=4708) sts_copy_extent failed: error 2060013 no more entries     
5/25/2010 9:21:39 AM - Critical bpdm(pid=4708) image copy failed: error 2060013: no more entries    
5/25/2010 9:21:39 AM - Error bpdm(pid=4708) cannot copy image from disk, bytesCopied = 18446744073709551615    
5/25/2010 9:21:40 AM - Critical bpdm(pid=4708) sts_close_handle failed: 2060022 software error       
5/25/2010 9:21:41 AM - Info aucsdcsrv884(pid=4708) StorageServer=PureDisk:aucsdcsrv884; Report=PDDO Stats for (aucsdcsrv884): scanned: 0 KB, stream rate: 0.00 MB/sec, CR sent: 0 KB, dedup: 0.0%, cache hits: 0 (0.0%)
5/25/2010 9:21:53 AM - Error bpduplicate(pid=6824) host aucsdcsrv884 backup id aucbulsrv004_1274688003 optimized duplication failed, media write error (84).
5/25/2010 9:21:53 AM - Error bpduplicate(pid=6824) Duplicate of backupid aucbulsrv004_1274688003 failed, media write error (84).   
5/25/2010 9:21:53 AM - Error bpduplicate(pid=6824) Status = no images were successfully processed.     
5/25/2010 9:21:53 AM - end Duplicate; elapsed time: 00:01:31
media write error(84)


I have about 15 server duplicating successfully to the same place...

I am running Netbackup 7.0 with the Dedupe Option with 3 server topology(Master/EMM, Media, Media), i have found various tech articles which refer to older versions and all saying that a patch has been release for this problem...

Any help will be greatly appreciated.

[Nicolai]

The image is most likely damaged. You can delete it with the command:

bpexpdate -d 0 -backupid aucbulsrv004_1274688003

You may need the "-copy xx" argument to expire the right copy - it depend on the SLP configuration.

If you want to know the exact reason, you most likely need to open a support case with Symantec.

[dwilson1987]

I have expired the backup image, and the next day a new full backup will run, and then get the same error once the SLP kicks in and tries to replicate, I think ill just open a case with symantec

Thank you for the response

[Andreas_Holmstr]

Dwilson1987

Did you resolve this issue because we are suffering from the same issue.


Kind Regards
Andreas

[dwilson1987]

I problem was that there were 3 files in the program files of the backup that had really weird filenames which where corrupting the image for duplication